Instruction manual

Communication Manager, MultiVantage Software,
DEFINITY ECS, DEFINITY communications systems,
System 75,and System 85
Issue 9 May 2003
7-27
For ALL systems (Communication Manager, MultiVantage™ Software, DEFINITY
ECS, DEFINITY G1, G2, G3, System 75, and System 85 R2V4):
1. On the AUDIX Voice Mail System R1 system:appearance screen, enter y
in both the
Call Transfer Out of AUDIX and Enhanced Call
Transfer
fields.
Then press
Change/Run.
or
For the DEFINITY AUDIX System and the Avaya I
NTUITY System, use the
Feature-Related System Parameters screen and enter
enhanced in the
Transfer Type field. Then press Enter.
NOTE:
When the Enhanced Call Transfer feature is activated, there is a
change in how the Escape to Attendant feature works. If a calling
party enters 0 or *0 to transfer to the covering extension after being
redirected to the voice mail system, the call does not follow the
coverage path when the covering extension is busy or does not
answer. The AUDIX Voice Mail System R1V7, DEFINITY AUDIX
System 3.0, and Avaya I
NTUITY Voice Mail System allow calls to
follow a coverage path.
2. On the AUDIX Voice Mail System R1 Maintenance:audits:fp screen, tab to
the
Service Dispatcher field and enter x.
Tab to the
Start field and enter x.
Then press
Change/Run.
NOTE:
For the DEFINITY AUDIX System and the Avaya INTUITY System, no
audit is required.
3. For Communication Manager, MultiVantage™ Software, DEFINITY ECS,
DEFINITY G1, G3, and System 75
:
On the switch, use change listed-directory-numbers to change the
Listed Directory Numbers screen, and enter a 4-digit extension number
that routes calls to an attendant.
4. For DEFINITY G2 and System 85:
On the switch, use
PROC204 WORD1 to assign a Listed Directory Number
and display characters for the attendant console.
On the AUDIX Voice Mail System R1 System:appearance screen, or
Feature-Related System Parameters screen for the DEFINITY AUDIX
System and the Avaya I
NTUITY System; if “0000” appears in the System
Covering Extension field, change the entry to the new 4-digit Listed
Directory Number.