Instruction manual

Voice messaging systems
7-20 Issue 9 May 2003
The record reveals the routing of the call, including the caller (if internal), recipient,
port, community, mailbox IDs (corresponds to the voice mail system subscriber’s
extension number input during a login or as input by the calling party), the time
and duration of the call, the type of session (voice mail, call answer, guest
password, or automated attendant), the message activity, and number of login
attempts.
Also reported is the session termination method. Each possible termination
method is assigned a value as shown in Table 7-4
. This information can be
downloaded to a PC using ADAP to be available on demand or at scheduled
intervals.
Table 7-4. AUDIX Voice Mail System session termination values
Value Reason for Session Termination
01 Caller transferred out of the AUDIX Voice Mail System
02 Caller disconnected established call
03 Caller abandoned call before the AUDIX Voice Mail System answered
04 Caller entered **X
05 Caller entered *R from call answer
06 Caller entered **R from voice mail
07 The AUDIX Voice Mail System terminated the call due to a system
problem
08 The AUDIX Voice Mail System terminated the call due to a caller
problem (for example, full mailbox timeout)
09 The AUDIX Voice Mail System terminated call originated by another
AUDIX Voice Mail System
10 Transfer from an automated attendant to another automated
attendant mailbox
11 Transfer from an automated attendant to a call answer mailbox
12 Transfer from an automated attendant to a mailbox with guest
greeting