Instruction manual

Small business communications systems
6-58 Issue 9 May 2003
Revised 8/17/00
EXHIBIT 3: Letter from Avaya
Dear _____,
At your request, Avaya has conducted a toll fraud investigation. Toll fraud was suspected to
have occurred. The system is located at the above address. Your main listed telephone num-
ber is 775-353-4255.
Avaya has now completed its work. The attached Toll Fraud Incident Report documents all
changes you approved Avaya to make to your telecommunications systems and additional
security recommendations if applicable.
Please be advised that by performing this work, Avaya is not assuming any responsi-
bility or liability for this, or any future toll fraud activity. Also, you should be aware that
the purpose of the work performed was to promptly stop the toll fraud your company
was incurring; it was not to audit or to ensure your telecommunications systems are
secure.
Avaya urges you to take every appropriate step to secure your telecommunications systems
from toll fraud.
You may be interested in a copy of the Avaya Product Security Handbook (order
#555-025-600). To order call 1-800-457-1235.
For questions concerning claims, liability, etc., you may call:
Avaya Inc. Fraud Resolution Group (908-953-6988)
For questions concerning this intervention incident or for technical support, you may call:
Avaya Inc. Technical Service Organization (800-628-2888)
Respectfully,
Alison S. Elefante
System Support Specialist
Toll Fraud Intervention Specialist
Avaya, Inc.