Instruction manual

Small business communications systems
6-20 Issue 9 May 2003
Preventive measures
Take the following preventive measures to limit the risk of unauthorized access by
hackers:
■ Provide good physical security for the room containing your
telecommunications equipment and the room with administrative tools,
records, and system manager information. These areas should be locked
when not attended.
■ Provide a secure trash disposal for all sensitive information, including
telephone directories, call accounting records, or anything that may supply
information about your system. This trash should be shredded.
■ Educate employees that hackers may try to trick them into providing them
with dial tone or dialing a number for them. All reports of trouble, requests
for moving extensions, or any other administrative details associated with
the MERLIN MAGIX Integrated System should be handled by one person
(the system manager) or within a specified department. Anyone claiming to
be a telephone company representative should be referred to this person
or department.
■ No one outside of Avaya needs to use the MERLIN MAGIX Integrated
System to test facilities (lines/trunks). If a caller claims to be a Avaya
employee, the system manager should ask for a telephone number where
the caller can be reached. The system manager should be able to
recognize the number as an Avaya telephone number. Before connecting
the caller to the administrative port of the MERLIN MAGIX Integrated
System, the system manager should feel comfortable that a good reason to
do so exists. In any event, it is not advisable to give anyone access to
network facilities or operators, or to dial a number at the request of the
caller.
■ Any time a call appears to be suspicious, call the Avaya Fraud Intervention
Center at 1 800 628-2888 (fraud intervention for System 25, PARTNER,
MERLIN, and MERLIN MAGIX systems).
■ Customers should also take advantage of Avaya monitoring services and
devices, such as the NetPROTECT family of fraud-detection services, CAS
with HackerTracker, and CAT Terminal with Watchdog. Call 1 800
638-7233 to get more information on these Avaya fraud detection services
and products.