Instruction manual

Large business communications systems
5-70 Issue 9 May 2003
For DEFINITY G2 and System 85:
NOTE:
This feature is available only with an ACD split.
■ Use PROC054 WORD2 FIELD8 to assign the Service Observing Custom
Calling Button to a multi-appearance terminal.
For DEFINITY G3V3 and later, the Observe Remotely (remote service observing)
feature allows monitoring of physical, logical, or VDN extensions from external
locations. If the Remote Access feature is used for remote service observing, then
use barrier codes to protect remote service observing.
Busy verification
When toll fraud is suspected, you can interrupt the call on a specified trunk group
or extension number and monitor the call in progress. Callers will hear a long tone
to indicate the call is being monitored.
For Communication Manager, MultiVantage™ Software, DEFINITY ECS,
DEFINITY G1, G3, and System 75:
■ Enter change station to display the Station screen for the station that will
be assigned the Busy Verification button.
■ In the Feature Button Assignment field, enter verify.
■ To activate the feature, press the Verify button and then enter the trunk
access code and member number to be monitored.
For DEFINITY G2 and System 85:
■ Administer a Busy Verification button on the attendant console.
■ To activate the feature, press the button and enter the trunk access code
and the member number.
List call-forwarding command
For DEFINITY G3V4 and later, this command provides the status of stations that
have initiated Call Forwarding On Net and Off Net and Call Forwarding Busy/Don’t
Answer. The display includes the station initiating the Call Forwarding and the call
forwarding destination