Instruction manual

Large business communications systems
5-48 Issue 9 May 2003
Assign COR restrictions to adjuncts when using
expert agents
In an Expert Agent (EAS) environment, an auto-available split assigned to any
adjunct equipment (for example, ICD, CONVERSANT Voice Information System,
Voice Mail, or VRU) should have the COR restrictions assigned to the agent login
ID. Both the login ID and the extension CORs should have the needed
restrictions, but the COR of the login ID takes precedence.
Disable distinctive audible alert
The Distinctive Audible Alert feature on a 2500 set has the potential of returning
stutter dial tone when used in conjunction with VRUs — modems, FAX machines,
voice mail ports, and CONVERSANT Voice Information System ports. The stutter
dial tone, in turn, converts to steady dial tone and allows a call to be made.
Analog ports assigned to adjunct equipment should have the Distinctive Audible
Alert feature (a field on the 2500 screen) set to
no (the default is yes).
For System 75, Communication Manager, MultiVantage™ Software, DEFINITY
ECS, and DEFINITY G1, and G3, use change station to display the Station
screen. Enter
n in the Distinctive Audible Alert field.
Remove data origination code
The Data Origination feature is used in conjunction with modem pooling. It allows
users to bypass many system restrictions and gives them access to outside
facilities. It has the potential to be used by hackers to compromise a system.
The default data origination default code is 134. When a voice mail system is set
to
digits (instead of subscriber), the COR restrictions on the voice ports are not
valid when the data origination code is used. If a voice mail system is set to
digits
and 134 is dialed from any phone, the switch returns outside dial tone and allows
a call to be processed.
It is recommended that the data origination code be removed. If this feature is
used, then the code should be changed.