Specifications

The Answer in Power Protection
SOLA 610 UPS Maintenance and Warranty
Most instances of initial failure to operate properly can be remedied through a telephone conversation
between the user and SOLA. Telephone and fax numbers for principal SOLA offices are on the back
cover of this manual.
If, during the course of your call, it is determined that a product must be returned, your service
representative will provide you with instructions.
All returns to SOLA must have a Return Authority (R/A) Number. The following information is required
to obtain an R/A Number.
1. Sola part number.
2. Serial number.
3. Company name, address, phone number and contact person.
4. Proof of purchase.
5. Special instructions, if any.
6. Description of problem.
Shipments must be made in the original packing container. Damage resulting from shipment in a non-
original container will void this warranty.
For proper handling upon receipt at SOLA, the R/A Number must be clearly placed in several locations
on the outside of the package. SOLA will not be responsible for damage to returned goods that have
not been properly packaged or damage exceeding normal wear and tear.
For Service in Australia contact...... 1 800 034 401
(Callers outside Melbourne)
or ................ 9768 3105
(Melbourne Metro Callers)
5.6 Service Instruction and Service Locations
Return Policy
19
Customer Service Office Locations
Adelaide Brisbane Melbourne Perth Sydney
( 08-8347 3622 ( 07-3891 1211 ( 03-9706 5662 ( 08-9478 3511 ( 02-9949 6000
Fax: [phone] Fax: [phone] Fax: [phone] Fax: [phone] Fax: [phone]
Melbourne - Head Office 13 Healey Road, Dandenong, VIC, 3175 ( 61-3-9706 5022 Fax: [phone]
National Service and Repair Centre ( 1 800 034 401 Free Call (except Melbourne) ( 9768 3105 (Melbourne only)
SOLA Home Page address .... www.solaaust.com.au
SOLA Australia Ltd ACN 004 439 178