Smart One DOCSIS Cable Modem User's Manual Model Number: CMX300
Warranty One-Year Limited Warranty The warranty described below is extended only to the original buyer and is not transferable. 1. Customer Obligations: A. CUSTOMER assumes full responsibility that the product purchased and any copies of software included with it or licensed separately, meet the specifications, capacity, versatilities and other requirements of the customer. B.
. ii Limits Of Liability: A. THE CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE FAILURE OF THIS PRODUCT OR COMPONENT THEREON, RESULTING FROM ACCIDENT, ABUSE, OR MISAPPLICATION OF THE PRODUCT, AND MANUFACTURER ASSUMES NO LIABILITY AS A CONSEQUENCE OF SUCH EVENTS UNDER THE TERMS OF THIS WARRANTY. B.
Trademark and Certification Information Trademarks IBM PC is a trademark for International Business Machines. Macintosh and Mac are trademarks of Apple Computer. All other trademarks are trademarks of their respective companies. FCC Part 15 Class Certification This equipment has been tested and found to comply with the limit for a Class B digital device, pursuant to part 15 of the FCC Rules.
Canadian Department of Communication Compliance Statement This equipment does not exceed Class B limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communications. Operations in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference.
Table of Content Warranty ...........................................................................................................................................................................................................i Table of Content ........................................................................................................................................................................ v Chapter 1 Introduction ......................................................................
Chapter 1 Introduction This DOCSIS 1.0 product works with all existing DOCSIS 1.0 head-end equipment and Multiple Service Operator (MSO) networks. The Cable Modem interfaces between a Cable TV Network and your computer via a 10Base-T or 10/100Base-TX Ethernet Network Card and/or an USB port. 1.1 Features CableLabs DOCSIS 1.
Chapter 2 Before You Begin Before installation, please check the following requirements with your computer. This cable modem requires ETHERNET and USB interfaces. You can choose either one to connect to the cable modem or connect both simultaneously. 2.1 System Requirements System Requirement for an Ethernet Connection 1. IBM Compatible, Macintosh or other workstation supports TCP/IP protocol. 2. An Ethernet port supports 10Base-T or 10//100Base-TX Ethernet connection. 3.
• Whenever there is danger of lightning, disconnect the power cable and the coaxial cable from the cable modem to prevent damage to the unit. The use of an AC protection device will not completely protect the cable modem product from damage caused from the transmission across the cable TV network. 2.
Chapter 3 Hardware Installation This chapter describes the proper steps for connecting your new Cable Modem. Please be sure to follow the steps in the sequence outlined below. Failure to do so could result in improper operation or failure of your Cable Modem. Step 1: Connect a DOCSIS 1.0 cable feed to the F-connector on the back of the cable modem as illustrated in Figure 1. Ensure that the center conductor of the 75 ohm coaxial cable is inserted directly into the center of the F-connector.
Step 2: Connect the AC Adapter to the Cable Modem by inserting the barrel-shaped connector into the mating power connector on the back of the Cable Modem as illustrated in Figure 2. Exercise carefully to ensure the connectors are properly aligned prior to insertion and ensure the two connectors engage completely. The cable modem is shipped with an AC adapter. Remember to use only power adapter that came with the cable modem.
Step 3: Connect the Cable Modem to an IEEE 802.3 10BaseT / 802.3u 100Base-TX Network using a RJ-45 male-terminated CAT-5 cable as illustrated in Figure 3a. 10/100Mbps Ethernet Figure 3a. Connecting to a Network Interface Card Connect the USB cable to the Cable Modem by inserting the rectangular end of an USB cable into the USB port of the Cable Modem as illustrated in Figure 3b. Ensure the connectors lock together by listening for a snap.
This cable modem provides you the feature for Ethernet and USB interfaces to operate on 2 different computer devices simultaneously. However, you have to obtain additional IP addresses from your cable service provider. USB port RESET Figure 3b. Connecting the USB Cable RESET: Power-Reset push button NOTE: The RESET button at the rear panel is for maintenance purpose only DOCSIS 1.0 Cable Modem User Guide Rev. 3.
Chapter 4 Ethernet Installation Setting Up the Computer to Use an Ethernet Connection If your computer is already equipped with a functional Ethernet Network Adapter cable modem through a RJ45 cable. (NIC card), you can use the Ethernet port to connect to the Before you connect your cable modem to your PC LAN port, please set the IP address to "Obtain an IP address automatically" as below, and ensure the TCP/IP protocol is installed on your system and configured correctly in your PC. 8 DOCSIS 1.
Following is an example of configuring the TCP/IP Protocol on Windows 98 Operating Systems, 1. Click on the "Start" button; choose "Settings, and then "Control Panel", Double click on the "Network" icon click "'Properties". 2. A list of installed network components appears. Look for an entry named TCP/IP. This entry may be followed by an arrow and a description of the NIC hardware device installed in the computer.
Chapter 5 USB Installation Using the USB port to install the CMX300 is simpler and quicker than selecting the Ethernet port, since you do not need to install a network interface card (NIC). 5.1 Using USB with the Windows 98 or Windows Me Operating System To use the USB port with Windows 98/Me: 1. Connect USB cable from PC to CMX300 2. Connect RF cable and power on cable modem. Wait until cable modem registers and LINK LED lights steadily, it will take from 40 sec to 4 min depending on network traffic. 3.
Check the USB Installation 1. Go to Control Panel and under Network Properties verify that the Smart One CMX300 Cable Modem has been successfully installed. DOCSIS 1.0 Cable Modem User Guide Rev. 3.
2. Select “TCP/IP -> Smart One CMX300 Cable Modem” 3. Click on “Properties” 4. Click on the IP Address TAB, and choose “Obtain an IP address automatically” 5. For Windows 98/Me, on the Windows Desktop, click Start. 6. Select Run. 7. Type winipcfg.exe and Click OK 8. Select your adapter name- USB Cable Modem 9. Click Renew if you don’t receive an IP address 12 DOCSIS 1.0 Cable Modem User Guide Rev. 3.
10. Type command and click ok 11. Type ipconfig and press Enter Using USB with the Windows 2000 Operating System To use the USB port with Windows 2000: 1. Connect USB cable from PC to Cable Modem 2. Connect RF cable and power on Cable Modem. Wait until Cable Modem registers and LINK LED lights steadily, it will take from 40 sec to 4 min depending on Network traffic 3. Cable Modem may reboot if you have previously connected it through Ethernet port 4. Windows will prompt new hardware found 5.
6. Click “Search for a suitable driver” then “Next” 14 7. Windows will locate the driver automatically DOCSIS 1.0 Cable Modem User Guide Rev. 3.
8. Click Yes when you see the image. DOCSIS 1.0 Cable Modem User Guide Rev. 3.0 9.
Check the USB Installation 4. Click the IP Address TAB, choose Obtain an IP address automatically 1. Click Network on Control Panel, make sure USB Cable Modem is installed 5. For Windows 2000, On the Windows Desktop, click Start. 6. Select Run. 2. Click TCP/IP -> Smart One USB Cable Modem 3. Click Properties 16 DOCSIS 1.0 Cable Modem User Guide Rev. 3.
7.Type cmd and Click OK 8.Type ipconfig and press Enter 9.Type ipconfig /renew if you don’t receive an IP address DOCSIS 1.0 Cable Modem User Guide Rev. 3.
Chapter 6 Diagnostics There are no user controls on your cable modem. To operate, simply apply power to the unit by inserting the AC Adapter into an AC power outlet. Connecting the AC adapter to an AC protection circuit is always recommended. 6.1 LED Indicators Your Cable Modem has five status LEDs for diagnostics. You can monitor the LEDs during installation and normal operation. Table 3 details Cable Modem status LEDs and explain what each LED indicates.
LAN (PC) • • TX (DATA) • Dark for no user data going though the Cable Modem or power off • Flashing for user data going through the Cable Modem • Dark for initial self-test of the Cable Modem OK or power off • Flashing for initial self-test of the Cable Modem in progress or software down, or loading of the Cable Modem in progress • Solid for self-test failure of the Cable Modem RX (TEST) Dark for no Ethernet carrier present or power off Solid for Ethernet carrier present DOCSIS 1.
Appendix A: Cable Modem Specifications Table 5. RF Upstream Specification Table 4. RF Downstream Specification PARAMETER VALUE NOTES Center Frequency 91 MHz to 857 MHz +/- 30 kHz Level Range -15 dBmV to +15 dBmV One Channel Symbol Rate 5.056941 Msym/sec (30 Mbps) 5.
Table 6. Electrical Specification PARAMETER MEASURED VALUE Power Adapter output voltage lower limit 11.4 VDC Power Adapter output voltage upper limit 12.6 VDC Current consumption 560 mA Normal mode NOTES Normal mode Table 7. Physical Specification PARAMETER VALUE NOTES Size 181mm (H) x 143mm (L) x 36 mm (W) Weight TBD Table 8.
Appendix B: Questions and Answers Section 1: Troubleshooting Modem LED Problems Troubleshooting the modem portion of this Cable Modem begins with observing the front panel lights (also called LEDs - light emitting diodes). The pattern of these lights indicates the status of the modem. Interpreting the pattern correctly can indicate whether the modem is functioning properly or not. If there is a problem, the lights provide clues as to what the problem might be.
• Bad or loose cable connections • Unterminated connections • Problem with the cable on the street • Problem in the cable network Possible Solutions: 1. Disconnect and then reconnect the power. This will automatically reset the modem. 2. Wait at least 4 minutes. 3. If the Cable light is still off, then there could be a problem with the cable wiring. Check all cables between the modem and the ground terminal outside the house. Unplug the power again, and then plug it back in as before. 4.
Question 4: The RX Light Is Off Answer: The RX Light flickering On and Off indicates that the cable network is successfully receiving data. If the RX light is off, then the cable network is not receiving data from the modem. If the cable network is having problems transferring data, check the Cable light as described above. Question 5: The TX Light Is Off Answer: The TX Light flickering On and Off indicates that the cable network is successfully transmitting data.
Section 2: Troubleshooting Network Problems If you have been referred to this section from one of the paragraphs above then there is a possible problem with your cable network. Contact your CATV ISP to check if the network is functioning correctly. If the network is functioning correctly then there is likely a problem with your cable modem. Contact your CATV ISP.
Appendix C: Technical Support Option 1: Telephone: 800.587.8167 Support 24 hours a day 7 days a week. $7.00 flat fee per incident Option 2: Telephone: 26 FAX: 818.773.9600 Monday – Friday 8:00 a.m. – 4:30 p.m. PT 818.717.1721 Online: Email: www.bestdata.com/tech.htm tech@bestdata.com DOCSIS 1.0 Cable Modem User Guide Rev. 3.
