Service manual

Getting Started
1–8 B.A.S.I.S. V Service Manual
TECHNICAL SUPPORT
Support
services
When you have a problem with a B.A.S.I.S. V Lock or EX Series Exit
Hardware Trim, your first resource for help is the B.A.S.I.S. V Service
Manual. If you cannot find a satisfactory answer, contact your local
BEST representative.
Telephone
technical
support
A factory-trained Certified Product Specialist (CPS) is available in your
area whenever you need help. Before you call, however, please make
sure that the product is in your immediate vicinity, and that you are
prepared to give the following information:
■ what happened and what you were doing when the problem arose
■ what you have done so far to correct the problem.
Best Access Systems Representatives provide telephone technical
support for all B.A.S.I.S. V products. You may locate the representative
nearest you by calling [phone] Monday through Friday, between
7:00 a.m. and 4:00 p.m. eastern standard time; or visit the web page
www.BestAccess.com.