User's Manual

Common Problems and Solutions

Problem Possible Cause Solution

Instrument

whistles

or squeals

Earpiece not inserted correctly Re-insert earpiece

Ear wax accumulation in ear canal Consult your hearing care professional or physician

Earmold may be too loose Consult your hearing care professional

Tubing may be split or improperly

connected

Consult your hearing care professional

No volume,

level too soft

or humming

noise

Instrument may not be turned ON Check that the battery door is closed completely

Battery may be dead or inserted

upside down

Insert a fresh battery or re-insert the battery

correctly

Volume level too soft Increase volume level with the control on the

instrument or remote control

Instrument may be muted Un-mute by giving any control on the hearing

instrument, RC-P or SoundGate a push

Instrument may be in telecoil

position

Check to make sure you are in the intended

program

Ear wax accumulation in ear canal Consult your hearing care professional or physician

Battery contacts may be dirty

or corroded

Open and close the battery door several times

or clean the battery contacts carefully with a dry

cotton swab

Instrument sound outlet may

be blocked

Check the tubing and the earmold or dome

Microphone sound inlet may

be blocked

Consult your hearing care professional, do not try

to clean this yourself