Warranty

MATS INC. | 179 CAMPANELLI PARKWAY, STOUGHTON, MA 02072 | 1-800-MATS-INC
II. Method for Obtaining Warranty Service
To obtain a replacement product under this Limited Warranty, a claim must be made within
the warranty period stated in Section IV and END USER must
(A) provide SELLER with a written notice of any alleged defect within ten (10) days of
its discovery, and
(B) send by e-mail photographs of the defective product(s) to the SELLER. If required the SELLER has the
right to request a sample of the defective product to be sent to the SELLER for visual check.
III. Warranty Service Provided
(A) If the SELLER determines the Product to be defective and such determination is
made within the applicable warranty period described below, then SELLER’s
obligations under this Limited Warranty shall be limited to either repairing or replacing
the Bergo product, at SELLER’s sole discretion, if such defect was caused solely by
defective materials. Such repair or replacement shall be SELLER’s sole obligation and
END USER’s exclusive remedy hereunder and shall be conditioned upon END
USER’s fulfilling its obligations under SELLER’s Warranty Claim Procedures.
(B) Pursuant to Subsection (A), SELLER’s warranty services will specifically include
providing END USER with alternative floor covering of comparable quality to cover
the remainder of the warranty period of the Product.
This includes material costs only, and does not include labor.