Technical information

1 – INTRODUCTION
Using This Manual
3
General Information
Benshaw offers its customers the following:
• Start-up services
• On-site training services
• Technical support
• Detailed documentation
• Replacement parts
NOTE: Information about products and services is available by contacting Benshaw refer to Contacting Benshaw on page 4.
Start-Up Services
Benshaw technical field support personnel are available to do startup and conduct on-site training on the starter operations and
troubleshooting.
On-Site Training Services
Benshaw technical field support personnel are available to conduct on-site training on the operations and troubleshooting.
Technical Support
Benshaw technical support personnel are available (at no charge) to answer customer questions and provide technical support over
the telephone. For more information about contacting technical support personnel, refer to Contacting Benshaw on page 4.
Documentation
Benshaw provides all customers with:
• Parameter Configuration Manual, Publication # 890023-01-xx
• Hardware Manual, Publication # 890023-02-xx
• Quick Start Reference Guide for LED Display, Publication # 890023-03-xx
• Quick Start Reference Guide for LCD Display, Publication # 890023-04-xx
• Drawing: Enclosed product has wiring diagrams of associated control devices found within the enclosure.
On-line Documentation
All documentation is available on-line at http://www.benshaw.com.
Replacement Parts
Spare and replacement parts can be purchased from Benshaw.
Software Number
This manual pertains to the software version numbers 810018-01-12, 810018-01-13, 810018-02-00
Publication History
Refer to the Revision History in the appendices.