User's Manual

70 Troubleshooting
Windows
Software
When presenting a
video file via Gom
Media Player, the
full-screen image is
cut into upper and
lower halves.
Media player
Use other media players to play
video files, such as Windows
Media Player.
Web management
Cannot Log in
Forget the account
and password.
1. Reset the Host.
2. The default log in account:
admin
3. The default log in password:
0000. You may be required to
change the password at the
first access to web
management or after a
firmware upgrade.
Laptop cannot
connect the SSID
with the correct
password by Wi-Fi.
Laptop Wi-Fi module
cannot support
802.11 AC.
Laptop can connect to the Host
with an Ethernet cable instead
of Wi-Fi connection.
Category Problem Cause Solution