User's Manual

69 Troubleshooting
The Host
Nothing is shown
on the display at all.
The display is
switched off.
Switch on the display.
The wrong input is
selected.
Select the correct input.
The display cable is
not connected
properly.
Insert the HDMI cable between
the Host and the display device
again.
The display fails to
show the Host’s
output resolution at
1080p in "Guide
Screen" or "Idle
Screen".
Replace the display with a new
one that supports output
resolution at 1080p.
The Host is in
Network Standby
Mode when network
standby function is
enabled.
Press the Present key of the
Button to start presentation.
The Host
Nothing is shown
on the display at all.
The Host is powered
off.
Briefly press the standby button
on the Host.
Insufficient power
supply
Change power supply of Host
to a power adapter.
EDID
After connecting
the Button to your
laptop, the second
screen
(InstaShow! S)
cannot be detected.
The connection
between your laptop
and the Button is
loose.
Reconnect the USB-C! cable
of the Button.
Laptop problem
# Reboot your laptop.
# Your laptop does not support
USB-C ALT DP (Alternative
DisplayPort) mode. Please
check the USB-C capability
with your laptop manufacturer.
The Button is
shutdown.
Reconnect the USB-C! cable
of the Button.
Pairing
The message,
"Pairing failed", from
the Host is shown
on the display when
the Host is pairing
with the Button.
1. Error: 004
2. The Host has
reached the
maximum number
of pairing.
Log into the web management,
then select Pairing Status >
Delete
Delete unnecessary pairings.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 15M and with
no obstacles.
The Button has not
entered the pairing
mode in time.
When the Host enters pairing
mode, the Button should also
enter pairing mode within two
minutes.
Category Problem Cause Solution