InstaShow™ S User Manual WDC20C V 1.
Copyright Copyright © 2021 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Table of contents Copyright ...................................................................................................................................... 2 Disclaimer ..................................................................................................................................... 2 BenQ ecoFACTS ......................................................................................................................... 2 Introduction .................................................
Logging into the web management interface via a wireless network ............................................................................. 37 Getting started ...............................................................................................................................................39 Top command buttons .............................................................................................................................................................. 39 Function bar ........
Introduction InstaShow™ S (or “the product” in this document) is a wireless device for corporate meeting rooms. Users expect devices to respond instantly, apps to launch and to control at their fingertips, and information to be available on demand. The product bypasses the complicated steps of IP addresses, driver installation, app execution, setting selection, etc. to quickly deliver professional, stable visual quality for teams to collaborate freely and confidently.
Product features The product is equipped with the following features: Features True Plug & Play No Software Split Screen Presentations Auto Channel Selection Touch Back Screen Casting for Mobile Devices Wireless 802.11ac/n Video and Audio Assured Performance Extended Desktop Description Simply connect the product into your USB-C™ port, then push the button to start presenting immediately. The product doesn't need any software installation or execution.
Package content OPEN LOCK InstaShow™ S Buttons InstaShow™ S Host and Lid 4 Antennas Cradle Adapter & Plugs Extender Power Cable (EU Countries Only) Cable: HDMI A(M) to A(M) Screws & Rubber Foot Velcro Strap Quick Start Guide Quick Start Guide Regulatory Statements • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. • Use original accessories to ensure compatibility.
Product specification Feature Color Black Video outputs HDMI 1.
Overview Button 1. Present key with LED indicator 2. Press to start or stop presenting. Refer to LED indicators of the Button and the Host on page 10 for more information. Split screen key 3. Press to enable split screen presentations. USB-C™ connector 4. Connect to a computer or laptop. RESET !3 1 2 4 Poke the RESET hole to reset the device if the device stops responding. Refer to Resetting a Host on page 25 for more information. RESET Bottom of a Button Host 1 8 1.
9 9. Lid of InstaShow Host Refer to Attaching the Host to the ceiling on page 12 for more information. Alignment hole LED indicators of the Button and the Host Please refer to the tables below for detailed indicator and status descriptions for the Button and the Host. LED indicator on the Button Static blue The device is presenting. Flashing blue The device is in the process of pairing • The device is starting up and connecting to the host.
Installation This section will guide you on how to prepare the unit before its initial use. Environment check Before installing your InstaShow™ S kit, check the environmental conditions. 1. Do not install the device near heat sources like radiators or direct sunlight, or in a site with excessive dust or humidity. 2. Ambient temperature conditions are listed as below. Maximum ambient temperature should be +40°C or 104°F. Minimum ambient temperature should be +0°C or 32°F.
Assembling the Host Assemble the Host with four antennas by turning the antennas clockwise (right) and counterclockwise (left) to fasten them tightly. Setting up the Host You are provided with four different ways to position the Host. The total weight of the Host Unit is 330g. Attaching the Host to the ceiling 1. Place the lid on the ceiling and locate the alignment hole. 2. Use the screws provided to lock the lid to the ceiling. 3. Lock the first hole (1). 4.
Attaching the Host to a ceiling mount If the display is mounted on the ceiling: 1. Attach the Host to the ceiling mount using the provided velcro strap. 2. Fix the Host to the mounting holder. 3. Use the supplied velcro to fix the mounting holder and the Host to the ceiling mount as shown in the illustration. • Please only use the velcro strap (300(L)mm*25(W)mm) provided with the kit to mount the Host to a ceiling mount.
2. Turn the lid counter-clockwise until it clicks into place. 3. When the lid is correctly installed on the Host the alignment hole on the lid should be pointed to the LOCK print at the front side of the Host. 4. Attach the rubber feet to the recesses on the lid and put the Host right next to the display. • Please only use the rubber foot provided with the kit to attach to the Host.
Installing the Host on the wall or trolley If you need to install the Host near a display: 1. Stick double-sided tape to the lid of the Host. 2. Affix the Host on the wall near the display. 3. Keep the antennas away from any signal obstructions. You can also place the Host on a mobile display trolley. See the illustration. • Please only use double-sided sponge tape on the lid of the Host. • Please wait 24 hours after you attach the double-sided sponge tape to the lid of the Host.
Positioning the Host antennas Once you have properly installed the Host, follow the guidelines below to position the antennas to maximize signal reception: For ceiling installation Position the antennas so that they are both pointed downwards at an angle roughly perpendicular to the ceiling: For ceiling mount installation • Position the antennas so that they are both point either upwards or downwards roughly parallel to the ceiling mount: • If you encounter bad signal reception after initial use of the H
• Avoid positioning the antennas in a horizontal manner, this may result in a weak signal reception: • If the Host is attached to a metallic ceiling mount ensure that the antennas are at least 3 cm away from the metal portion of the ceiling mount: 3 cm 3 cm For table placement Position the antennas so that they are both pointed upwards roughly perpendicular to the table: Connecting the HDMI cable and power Once the Host has been positioned properly near the display, connect the HDMI cable and power to e
Assembling the adapter Every adapter provided in the box includes a plug socket and plugs based on the region in which you purchased the product. Below are images of the standard American, standard European, standard Australian, and standard UK plugs: Standard American Standard European Standard Australian To connect the plug of your choice, follow the steps below. 1. Align and insert the plug into the adapter. 2. Push the plug all the way in until it clips into place.
Connecting the HDMI cable Connect the HDMI cable to the HDMI out jack of the Host and the HDMI input jack of the projector. HDMI HDMI Power supply via a power adapter (If an extender power cable is included in the package) Connect the male connector of the extender power cable to the power jack of the Host, then connect the supplied power adapter to the female connector of the extender power cable, and then plug the other end of the power adapter into a wall socket.
(If no extender power cable is included in the package) Connect the supplied power adapter to the power jack of the Host, and then plug the other end of the power adapter into a wall socket. The LED indicator on the standby button of the Host lights up static green when the power is supplied. HDMI POWER HDMI For BenQ IFP (Interactive Flat Panel) products, please have power supplied via a power adapter. Do not keep the device powered on all the time.
2. The LED indicator of the Button will flash green while the Button is starting up. 3. When the Button is ready to present, the LED indicator will turn solid green. Press the Present key when the LED indicator turns green. • If the Button encounters problems while pairing with the Host during startup the LED indicator will flash red. Repeat the previous the process again until the LED turns solid green. See LED indicators of the Button and the Host on page 10 for more information on LED behavior.
3. The LED indicator of the Button will flash green while the Button is starting up. 4. When the Button is ready to present, the LED indicator will turn solid green. Press the Present key when the LED indicator turns green. • Handle the Button cable with care. Rough handling might cause defects. • Pull/Push the plug instead of the cable when inserting or removing Buttons.
Pairing a Button and Host A product set includes a Host and two Buttons, which are paired before shipment. In such a case, you don’t need to pair them again. However, if you buy two or more product sets, and you want to pair a Button with a different Host, you need to follow the instruction below. If you buy an additional Button kit, and you want to pair the new Buttons with your Host, you need to follow the instruction below as well. When the Host is placed on a table 1.
3. Press the PAIRING key of the Host for five seconds, the LED indicator of the Host will blink blue for two minutes, waiting to pair with a Button. 00:00:00 00:00:05 If the Host is attached to the ceiling so that it is not easy to press the PAIRING key, please use the pairing process in the web management interface. Refer to Pairing on page 49 for information. 4. Press the split screen key on the side of the Button for five seconds. The LED indicator of the Button will blink blue for about 10 seconds.
5. The LED indicator of the Button turns static green and a “Pairing complete” message will be shown when the Host and Button are successfully paired. Pairing complete The maximum number of Buttons you can pair with one Host is 32. Storing Buttons and USB cable in the cradle You are provided with two different ways to store the Buttons in the cradle. Place the Buttons in the cradle vertically (1) or horizontally (2). See the illustrations.
Reset the Host using the following steps: 1. Connect the power port on the Host to a power source and wait for at least 90 seconds. After the Host has been connected to a power source for at least 90 seconds, the Host LED may indicate any one of the statuses described in LED indicators of the Button and the Host. As long as the Host has been connected to a power source for at least 90 seconds, you may proceed to the next step of the resetting process regardless of the status of the Host LED. 2.
2. Connect the USB-C™ connector on the Button to a powered on laptop and wait for at least 30 seconds. After the Button has been connected to a powered on laptop for at least 30 seconds, the Button LED may indicate any one of the statuses described in LED indicators of the Button and the Host. As long as the Button has been connected to a powered on laptop for at least 30 seconds, you may proceed to the next step of the resetting process regardless of the status of the Button LED. 3.
Starting and stopping presentations This section will guide you on how to start and stop a presentation using the product. Getting ready Make sure that all the connected devices have been powered on and ready for the presentation. As the product could work with different projectors, IFPs, TVs, or monitors with standard HDMI ports, the steps required to start a presentation may vary according to the actual environment and your display specifications.
3. Please follow the instruction on the Guide screen to supply power to the Button. You can also see Setting up and powering a Button on page 20 for more information. The LED indicator on the Button is static green when the Button is connected and working properly. 4. To start a presentation, press the Present key. 5. The device starts presenting, and the LED indicator of the Button turns static blue.
3. Users can press the Present key to return to the presentation. Present key Split screen presentations The product allows up to 4 users to present simultaneously in a split screen orientation. Starting a split screen presentation 1. Connect a Button to each computer that will be presenting in the split screen presentation. See Setting up and powering a Button on page 20 for more information. Make sure that all Buttons have already been paired to the Host projecting the presentation.
4. Once a notification appears on-screen indicating that the split screen function has been enabled, press the Present key on the Button of the second computer that wants to join the split screen presentation. 5. Repeat step 4 for all other users that want to join the split screen presentation. • Only up to 4 users are simultaneously supported in a split screen presentation. • The layout of the split screen presentation will be dictated by the amount of users in the presentation.
Presenting with mobile devices Users with mobile devices can connect their mobile devices to the Host and make a presentation via the InstaShare app by following the steps below: 1. Install the InstaShare app on your mobile device using the QR code located on the guide screen. 2. The name of the Host is displayed on your mobile device’s Wi-Fi menu, select it to make a Wi-Fi connection. No password is required. 3. Select a desired function and follow the on-screen instructions to project.
Touch back When a Host is connected to a touchscreen display and a PC is presenting via a Button, you can use a USB Type-A cable to connect any of the USB ports located at the rear of the Host to the touch input USB port of the display to control the interface of the PC remotely via touch gestures on the display. R ESET W AN H D MI U SB 1 U SB 2 The product only supports touch back for Windows-based PCs. It does not support touch back for MacBooks or smartphones connected via the InstaShare app.
Web management The product is equipped with a web management interface that enables you to configure its features through a browser such as Google Chrome (version 49.0.26), Internet Explorer (version 8.0), or Firefox (version 46.0.1). The features may vary according to different firmware versions. Accessing the web management interface Logging into the web management interface via direct connection 1.
3. The default IP address of your Host is 192.168.20.1. Change your laptop's IP address to 192.168.20.x (e.g. 192.168.20.100). 4. On your browser, enter the IP address: 192.168.20.1. At the first access to the web management interface or after a firmware upgrade, you may be prompted to change the password to proceed. Enter the default password (0000) as the old password, and set a new one.
If you are not requested to change the password on the login page, enter the default user name (admin) and your password (as changed earlier). 5. You will successfully log into the web management interface.
Logging into the web management interface via LAN If your Host is connected to your LAN, you can enter the IP Address shown on the screen via a web browser. Logging into the web management interface via a wireless network The product supports 802.11 ac/n. It is compatible with most devices with Wi-Fi capability (e.g. laptop or mobile devices), you can locate the Host via the WDC20_xxxxxx SSID (shown in the Guide/Idle screen) in your laptop or mobile device’s wireless network menu and connect to it.
1. Go to Settings > Wi-Fi, and you can find the SSID of your Host: WDC20_c7a3ae. 2. Enter the default password "WDC20_c7a3ae" and press Connect. 3. Access the web management interface following step 4-5 of Logging into the web management interface via direct connection on page 34.
Getting started You can now use the web management interface to configure various settings of your Host. Main column Top command buttons Function bar Top command buttons Change language 1. The default language is English. To change the interface language, go to the language settings panel and you can see all available languages. 2. Click the language you want to switch to and your new language will be set. 3.
Main column The main column shows the detailed content from the function bar. Information Click Information and you will see detailed information for System Information, WAN, Wireless Network, My Screen, and Screen Message. You can change the Host Name under System Information. If the SSID (host name) is changed, you need to pair the Button(s) to the Host again.
You can change the background image for the Host’s guide screen and/or idle screen by selecting Custom in the Guide Screen or Idle Screen fields, then clicking the Select Image button that appears, and then navigating to and selecting the image file on your local folder you want as either the Hosts Guide Screen or Idle Screen. • To hide the tutorial boxes on either the Guide Screen or Idle Screen, check the Tutorial Hide box.
You can enter messages under Screen Message. After filling in a message, press Apply to proceed. Your message will be shown at the top of the Guide/Idle Screen. For Screen Message, the maximum lines allowed is 1 line, and the maximum number of characters allowed per line is 100 characters (alphanumeric or Chinese). WAN Click WAN and you will see the default WAN IP Address of the Host. The default connection type is DHCP which acquires the IP Address from your DHCP server of your network.
Wireless Network Click Wireless Network and you will see the Setting, Wi-Fi Radio Setup, and Wireless Nodes Status menu for the Host. Setting The Wi-Fi SSID for the Host is displayed in the SSID field. The SSID for the Host is based on the Host Name set in the Information > System Information menu, to change the SSID for the Host use the Host Name field in the System Information menu. If you prefer not to show SSID and password, check Hide.
Wi-Fi Security Option provides the user WPA2 Personal and WPA2 Personal Mixed security options for the Host’s wireless connection when users access the web management interface via a wireless network. WPA2 Personal allows only users with Advanced Encryption Standard (AES) encryption to connect to the Host. WPA2 Personal Mixed allows users with various encryption methods to connect to the Host, which may be needed for users with older wireless devices.
You can choose the available frequencies for the Host’s Wi-Fi signal in the 2.4G Enable and 5G Enable fields. A 2.4G Wi-Fi signal is a signal that features a larger coverage range but slower data speeds and is more commonly used by older mobile devices, while a 5G Wi-Fi signal features faster data speeds at a smaller range. To enable or disable either 2.4G or 5G Wi-Fi signals by selecting Enable or Disable in the 2.4G Enable and/or 5G Enable fields.
In the 2.4G Channel and 5G Channel fields you can configure the Host to automatically select the wireless channel with the best performance for either signal during the initial setup of the Host by selecting Auto, or you can select a wireless channel manually. The default 2.4G Channel and 5G Channel setting for the Host is Auto.
In the 2.4G Channel Width and 5G Channel Width fields you can configure the channel width for your 2.4G and/or 5G Wi-Fi signal. The available options for 2.4G Channel Width are 20MHz and 40MHz, while the available options for 5G Channel Width are 20MHz, 40MHz, and 80MHz. The default channel width for 2.4G Channel is 20MHz while the default channel width for 5G Channel is 40MHz.
After you configure all the Wireless Network settings, press Apply to proceed. Wireless Nodes Status The Wireless Nodes Status sub-menu lists all the devices connected to the Host via Wi-Fi indicates their MAC Address, Device Name, IP Address, Wi-Fi channel used (2.4G/5G), and connection time (Uptime).
Pairing Click Pairing and you will see Pairing and Pairing Status. Pairing is used when the Host is attached to the ceiling as it is not easy to press the PAIRING key of the Host when the device is high on the ceiling. You can pair a Button and Host via the web management interface. 1. Connect the Button’s USB-C™ jack to the corresponding ports of a laptop. USB-C™ 2. When the Button is successfully connected to the laptop, the LED indicator of the Button will blink green. 3.
5. Press Start pairing to pair the Host to the Button via the web management interface, you will have two minutes to pair with the Button. 6. Press the split screen key on the side of the Button for five seconds. The LED indicator of the Button will blink blue for about 10 seconds. The pairing process is ongoing. A “Pairing in progress” message will be shown on the screen. 00:00:00 00:00:05 Pairing in progress 7.
8. You may press Stop pairing anytime to stop the pairing process. Advance Setting Click Advance Setting to adjust Firewall, Host Output Resolution, Screen Scale, 4 Way Split, Stream Encryption, Login Code, HDCP Auto, Allow AirPlay and Chromecast, and Network Standby. Firewall is a security setting that allows you to block/reject users from accessing the Host via its WAN port in order to protect it from hacking.
Host Output Resolution configures the Host’s output resolution for video broadcast by the Host. When Host Output Resolution mode is set to Auto the Host will select the output resolution based on the connected display’s native timing, or you can select an output resolution manually. Screen Scale allows users to adjust the borders of the Host’s video output so that it properly fits the screen of the connected display.
4 Way Split enables or disables split screen presentations and has the same function as the split screen button on a Button. See Split screen presentations on page 30 for more information split screen presentations. Stream Encryption is a security setting that allows you to select the level of encryption for the connection between the Host and Buttons in order to protect it from hacking. The default setting for this field is 3 Level, to change the setting to a lower level of encryption select 2 Level.
HDCP Auto is a security setting that allows you configure whether or not HDCP digital copy protection is automatically enabled for the content output by the Host. The default setting for this field is On, which means that HDCP copy protection will be automatically enabled by Host for content that features HDCP copy protection and disabled for content that does not feature HDCP copy protection. To change the setting so that HDCP copy protection is always enabled by Host select Off.
Network Standby allows you to set the time of inactivity before the Host enters network standby mode. After you configure all the Advance Setting items, press Apply to proceed. If you want to restart the Host, click Restart and the Host will restart. If you want to place the Host in sleep mode, click Sleep. To wake the Host from sleep mode, press the standby button on the top of the Host.
Scheduling You can change the schedule by clicking Scheduling. You can set System Time and Periodical Restart. You can select your Time Zone and the NTP Server from which the time is obtained. You can check Enable to set Periodical Restart. You can also set restart time and day. After you configure all the Scheduling settings, press Apply to proceed.
Tool By clicking Tool, you can adjust Password Setup, Firmware Upgrade, Configuration Management, Wi-Fi Traffic Test, and Log Setting. Password Setup You can change Password by: 1. Entering your old password. 2. Entering your new password. 3. Entering your new password again to confirm your new password. 4. Pressing Reset to proceed.
Firmware Upgrade The Firmware Upgrade sub-menu allows you to check for and execute firmware upgrades for both the Host and Button. • Checking for Upgrades (for Host) Before checking for a new firmware upgrade for your Host, ensure that the Host is connected via the WAN port to a router with access to the Internet, then click the New Firmware Check button to check for a firmware upgrade. To have the Host periodically check for firmware upgrades check the Periodical Check box.
• Upgrading the Host’s Firmware After checking for and confirming the availability of a new firmware upgrade you will be able to upgrade your Host’s Firmware. The product allows you to upgrade the Host’s firmware using either an OTA (Over The Air) upgrade or a direct upgrade from an upgrade file located on your local computer. To perform an OTA upgrade of the Host’s firmware, click the Firmware Upgrade button in the New Firmware Version field.
3. Click the Firmware Upgrade button in the Firmware File field. When performing any type of upgrade DO NOT do any of the following: • Power off or press the reset button on the Host or Button. • Close the browser window of the web management interface. Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure.
3. Select the Button you want to upgrade and then click the Firmware Upgrade button in the Upgrade selected InstaShow S button field. When performing any type of upgrade DO NOT do any of the following: • Power off or press the reset button on the Host or Button. • Close the browser window of the web management interface. Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure.
Configuration Management Configuration backup files feature the configuration settings for your Host except for the host name, SSID and wireless password settings, and pairing status. In Configuration Management, you can choose Import Configuration File, Export Partial Configuration File, Export Complete Configuration File, and Factory Default. You can import configurations files by: 1. Clicking Import File to choose the file to import. 2.
You can export a full configuration backup in the Export Complete Configuration File sub-menu by: 1. Clicking Export. 2. Navigating to the folder you want to save the backup file to in your local computer and then choosing Save. The exported configuration file can only be imported by the same Host that exported the file. The configuration file cannot be imported by any other Hosts. You can have the Host restore to Factory Default by clicking Return to Factory Default Setting.
1. Select the channel you want to test the speed of in the Option Channel field. 2. Click the Settings button to set the channel test.
3. Click the Test button. The results of the test will be shown in the main window.
Log Setting Logs are records of all system activity for your Host, which may be used by support technicians to track errors or locate bugs. In the Log Setting menu, download the system log to your local computer by clicking Download To PC, clear the system log by clicking Clear Log, and view the system log in the System Log View window. Legal Announcement For information about disclaimer or privacy policy, press Legal Announcement to find out more.
Troubleshooting Category Problem Your screen is not appearing on the display when pressing the Button. Your screen The screen turns blank or flickers when the Host is presenting. The screen lags seriously and the audio breaks up sometimes. The message, "NO HDMI SIGNAL", from the Host is shown on the display when the Button is presenting, or your screen is blank gray. Your screen Your screen is shown, but your audio is not playing on the audio system of the meeting room.
Category Problem Cause The wireless Your content is connection is lost removed from the between the Button display and the LED and Host. indicator of your Button is blinking red. Wi-Fi interference or signal attenuation The LED indicator of the Button is blinking red when the power is on. The Button 68 Troubleshooting Solution 1. The Host will restore the Wi-Fi connection automatically. 2. If this fails, the LED indicator of your Button starts blinking red. 3.
Category The Host The Host Problem Cause The display is switched off. The wrong input is selected. The display cable is not connected properly. The display fails to Nothing is shown show the Host’s on the display at all. output resolution at 1080p in "Guide Screen" or "Idle Screen". The Host is in Network Standby Mode when network standby function is enabled. The Host is powered off. Nothing is shown on the display at all.
Category Windows Software Problem When presenting a video file via Gom Media Player, the full-screen image is cut into upper and lower halves. Troubleshooting Solution Media player Use other media players to play video files, such as Windows Media Player. Cannot Log in Forget the account and password. 1. Reset the Host. 2. The default log in account: admin 3. The default log in password: 0000.
