LCD Monitor User Manual PhotoVue Photographer Monitor | SW Series
Copyright Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. • Turn off the monitor and the power before disconnecting the cables from the LCD monitor. • Always unplug the product from the power outlet before cleaning.
Table of Contents Copyright ...................................................................................................................................... 2 Getting started ............................................................................................................................. 7 Getting to know your monitor ..............................................................................................10 Front view ..................................................................
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Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
Power Cord (Picture may differ from product supplied for your region.) Video Cable: DP (Optional accessory) Video Cable: DP to mini DP Video Cable: HDMI (Optional accessory) Audio Cable (Optional accessory) USB Cable: USB-C™ (Optional accessory for models with USB-C™ socket) If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.
Hotkey Puck G2 (SW270C only) Shading hood (SW320 / SW271 only) Lt L2 R2 L1 Shading hood for landscape orientation (SW270C only) Rt L2 Lt R1 Rt R2 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
Getting to know your monitor Front view (For edge-to-edge models) 1 1 2 1. Control buttons 2. Power button Back view 7 6 3 10 Getting to know your monitor 4 5 3. Cable management hole 4. Input and output ports (vary by model, see Input and output ports on page 11) 5. Kensington lock slot 6. USB ports (downstream; connecting to USB devices) 7.
Input and output ports Available input and output ports may vary depending on your purchased model. Check the Specification document on the provided CD for details. SW320 1 2 3 4 5 67 SW271 / SW270C 1 2 3 1. AC power input jack 2. Hotkey Puck / Hotkey Puck G2 socket 3. HDMI socket 4. DisplayPort socket 5. Mini DisplayPort socket 6. Headphone jack 7. USB port (upstream; connecting to the PC) 8.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 17 - 19.
SW271 / SW270C SD card USB peripherals Hotkey Puck G2 (SW270C) Hotkey Puck (SW320 / SW271) Speakers / Headphone PC / Notebook • (SW271) If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. (SW270C) If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports. • If the video input is via HDMI or DP and USB-C™ works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.
Power delivery of USB-C™ port on your monitor (SW270C only) Not all monitors equipped with USB-C™ ports support power delivery. If power delivery function is not available, additional power supply to the connected device is required. With the power delivery function, your monitor helps supply power to the connected USB-C™ devices.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model. • The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link "Adjusting the Screen Resolution" for more information.
Tighten the thumbscrew on the bottom of the monitor base as illustrated. And then turn the stand counterclockwise to face forward. 3 1 2 Orient and align the stand arm with the monitor ( 1 ), push them together until they click and lock into place ( 2 ). Gently attempt to pull them back apart to check that they have properly engaged. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.
2. Connect the PC video cable Either To Connect the HDMI Cable Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. To Connect the DP Cable Or Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket. After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable.
To Connect the mini DP Cable Or Connect the plug of the mini DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket. The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region. 3. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 4. Connect USB devices.
6. Connect the Hotkey Puck / Hotkey Puck G2 to the monitor. Connect the Hotkey Puck / Hotkey Puck G2 to the mini USB port (exclusively for Hotkey Puck connection) on the rear of the monitor. And place the Hotkey Puck / Hotkey Puck G2 on the monitor stand or to another desired place as illustrated. For more information on Hotkey Puck / Hotkey Puck G2, see Hotkey Puck (SW320 / SW271 only) on page 39 / Hotkey Puck G2 and its basic operations (SW270C only). 7. Connect the power cable to the monitor.
Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 32 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Turn the stand counterclockwise until you cannot go further. And then detach the base from the stand.
Installing shading hood (optional step) • SW270C came with shading hood for landscape installation only. If portrait installation is desired, the compatible shading hood is SH270, which is sold separately. Visit BenQ website for more information. • To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the shading hood (provided or purchased separately, depending on the product supplied for your region).
3. Attach to the right side of the monitor. 2 Align the hooks on the hood (plate R2) with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 1 4. Install the left hoods. Lt Align the arrow on plate (Lt) with the one on plate (L2) and attach them together. Slide plate (Lt) to the end as illustrated. L2 5. Attach to the left side of the monitor.
7. If you intend to calibrate the display’s color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master Element) to complete the installation and calibration process. Portrait installation SW270C came with shading hood for landscape installation only. If portrait installation is desired, the compatible shading hood is SH270, which is sold separately.
3. Attach to the right side of the monitor. 2 Align the hooks on the hood with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 1 4. Install the left hoods. Align the arrow on plate (L1) with the one on plate (L2) and attach them together. Slide plate (L2) to the end as illustrated. Lt L1 L2 Align the arrow on plate (Lt) with the one on plate (L1) and attach them together.
7. If you intend to calibrate the display’s color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master Element) to complete the installation and calibration process.
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface. Adjust the screen height as illustrated. Excessive force on the display is prohibited.
Rotating the monitor Rotate the monitor before installing the shading hood. See Portrait installation on page 25 for more information. 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the setting.
4. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Refer to the product specifications for details. If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface.
Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions •Install your monitor and monitor mounting kit on a wall with flat surface. •Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
How to install on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The control panel 1 No. 38 Name 2 Description 1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key. 2. Power key Turns the power on or off.
Hotkey Puck (SW320 / SW271 only) Apart from the control keys, Hotkey Puck also provides a quick way to control and access the OSD menus. • You need to connect the Hotkey Puck to your monitor prior to use. Follow the instructions in Connect the Hotkey Puck / Hotkey Puck G2 to the monitor. on page 19. • Hotkey Puck is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports. 1 2 3 4 5 6 No. 1.
No. 5. Name Description Navigation buttons • : For Up/Increase adjustment. ( • : For Down/Decrease adjustment. • : Enters sub menus. • : Returns to the previous menu. / / / ) 6. OK key ( ) • Activates the hot key menu. • Selects menu items.
Hotkey Puck G2 and its basic operations (SW270C only) Apart from the control keys, Hotkey Puck G2 also provides a quick way to control and access the OSD menu. • You need to connect the Hotkey Puck G2 to your monitor prior to use. Follow the instructions in Connect the Hotkey Puck / Hotkey Puck G2 to the monitor. on page 19. • Hotkey Puck G2 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports. 1 2 6 3 5 4 No.
No. Name Description 4 Controller Key 2 • Press to switch to sRGB (Color Mode). • Press and hold for 3 seconds to bring up the setup menu to change the default setting. Alternatively, see Customizing the Controller Keys on Hotkey Puck G2 on page 42. 5 Controller Key 3 • Press to switch to B+W (Color Mode). • Press and hold for 3 seconds to bring up the setup menu to change the default setting. Alternatively, see Customizing the Controller Keys on Hotkey Puck G2 on page 42.
Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions. 3. Select (Menu) to access the main menu. 4. In the main menu, follow the icons next to the control keys to make adjustments or selection.
No. OSD in hot key menu OSD icon in main menu • By default, the key is the hot key for Color Mode. To change the default settings, see Customizing the hot keys on page 44. • For Down/Decrease adjustment. Custom Key 2 Custom Key 3 / or / Menu Function or Exit • By default, the key is the hot key for Brightness. To change the default settings, see Customizing the hot keys on page 44. • Enters sub menus. • Selects menu items. • Activates the main menu. • Returns to the previous menu. Exits OSD menu.
To enable HDR function, you need to have a compatible player and content. 1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are supported. Commonly used names for 4K (may vary by manufacturer) 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p Supported resolution or modes (SW320 / SW271) 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz (SW270C) 2560 x 1440 @ 60 Hz Commonly used names for HDR10 (may vary by manufacturer) HDR Premium, High Dynamic Range, HDR, Ultra HD Premium 2.
3. Select HDR. An OSD message HDR: Emulated is displayed. This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode. Refer to Working with HDR technology on page 44 to check if a supported player, content, and the certified cable are used. SW320 1. Press any of the control keys to bring up the hot key menu. Select the main menu. 2. Go to Color Adjustment and Color Mode. 3. Select HDR. An OSD message displays.
Video source selection in PIP/PBP mode (for models with PIP/PBP function) Your monitor scans for the available video sources in the following order: HDMI, DP, mini DP, and USB-C™ (if all available), and displays the first available one. This video source will become the main source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in PIP/PBP Source on page 59. Menu options that are not available will become grayed out.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu. Select main menu. See Basic menu operation on page 43 for details. (Menu) to access the Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear.
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Adobe RGB Display Input Color Adjustment Aspect Ratio PIP/PBP System 1. Select 2. Use 3. Select item. 4. Use (Menu) from the hot key menu.
Item Aspect Ratio 50 Navigating the main menu Function This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. Full Scales the input image to fill the screen. Ideal for 16:9 aspect images. Aspect The input image is displayed without geometric distortion filling as much of the display as possible. 1:1 Displays the input image in its native resolution without scaling.
Color Adjustment menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Adobe RGB Display Color Mode Color Adjustment Brightness PIP/PBP Contrast System Sharpness Brightness 80 Color Temp.
Item Function Color Mode Select a color mode that best suits the type of images shown on the screen. Range See Available color modes for each model on page 55 for the available color modes of the purchased model. Adobe RGB For better color matching representation with Adobe® RGB compatible peripherals. sRGB For better color matching representation with sRGB compatible peripherals. B+W Applies a black and white theme. Rec. 709 For better color matching representation with Standard Rec. 709.
Item Function Range Calibration Applies the calibration result optimized by the 1 provided calibration software named Palette Master Element and your colorimeter Calibration (purchased separately). Visit the website for 2 software download and more information Calibration (Palette Master Element How-to-Use Guide). 3 The access: www.BenQ.com > Purchased (selected model > the Download or Support tab. model only) Custom 1 Custom 2 Applies a combination of color settings defined by users.
Item Gamma Function Adjusts the tone luminance. Range • 1.6 • 1.8 • 2.0 • 2.2 • 2.4 • 2.6 • sRGB (selected models only) Color Gamut Hue Adobe RGB Suitable for Adobe® RGB compatible peripherals. sRGB Suitable for sRGB compatible peripherals. Rec. 709 For better color matching representation with Standard Rec. 709. DCI-P3 For better color matching representation with Standard DCI-P3. Adjusts the degree of how we perceive colors.
Available color modes for each model Color modes may differ by model. Refer to the list for the available modes on your model. Color Mode SW320 SW271 SW270C Adobe RGB V V V sRGB V V V B+W V V V Rec.
SW320 Settings Color Mode Brightness Contrast Sharpness Color Temp. Gamma Color Gamut Hue Saturation Black Level Custom 2 V V V V V V V V V CAD / CAM V V V N/A N/A Adobe RGB N/A N/A N/A Animation (**) V V V N/A N/A Adobe RGB / sRGB N/A N/A V • V: all options are available for adjustment. N/A: all options are not available for adjustment. • *: 3 levels are provided for adjustment. • **: 10 levels are provided for adjustment.
SW270C Settings Color Mode Brightness Contrast Sharpness Color Temp. Gamma Color Gamut Hue Saturation Black Level sRGB V V V 5000K / 6500K 2.2 / sRGB sRGB N/A N/A V B+W (*) V V V N/A N/A N/A N/A N/A N/A Rec. 709 V V V 6500K 2.2 / 2.4 Rec. 709 N/A N/A N/A M-book V V V N/A N/A N/A N/A N/A N/A DCI-P3 V V V N/A 2.2 / 2.4 / 2.
PIP/PBP menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Adobe RGB Display Mode PIP Color Adjustment PIP/PBP Source PBP PIP/PBP PIP Size Off System H. Position V.
Item PIP/PBP Source Function Range Sets the second video source for the PIP/PBP mode. (SW320) • HDMI • DP • Mini DP (SW271 / SW270C) • HDMI-1 • HDMI-2 • DP • USB-C PIP Size Determines the size of the inset window in the PIP mode. H. Position Adjusts the horizontal position of the inset window in the PIP 0~100 mode. V. Position Adjusts the vertical position of the inset window in the PIP mode.
Item Sharpness Function Adjusts the sharpness of the inset window (sub window) in the PIP/PBP mode. To adjust the contrast and the sharpness of the main source, go to the Color Adjustment menu. See page 53 for more information.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. For models without certain functions, their settings and related items will not appear on the menu.
Item OSD Settings Function Language Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. Range • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • •日本語 • 한국어 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. • 5 sec. • 10 sec. • 15 sec. • 20 sec. • 25 sec. • 30 sec.
Item OSD Key Bri. Function Range Adjusts the LED indicator’s brightness of the power key. 0~5 HDMI RGB PC Determines the range of color scales. Select an option Range that matches the RGB range setting on the connected (SW320 / SW271 only) HDMI device. RGB PC Range Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI / DP device.
Item Function Custom Key 1 Sets the function to be accessed by custom key 1. Custom Key 2 Sets the function to be accessed by custom key 2. Custom Key 3 Sets the function to be accessed by custom key 3. Range • Brightness • Contrast • Input • Color Mode • Color Temp. • Gamma • Color Gamut • PIP/PBP (SW320 / SW271 only) Configure the Controller Keys for SW320 / SW271 Hotkey Puck here.
Item DDC/CI Function Range Allows the monitor settings to be set through the software on the PC. • ON • OFF DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics. Information Displays the current monitor property settings.
Controller Key menu (SW270C only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Range Rotation Key Sets the function to be accessed by the Rotation key on • Color Mode Hotkey Puck G2. See Hotkey Puck G2 and its basic • Input operations (SW270C only) on page 41 for the location of • Mute the key. Select a category first, and choose up to 3 options to be accessed by this key. Controller Key Dial Sets the function to be accessed by the Dial key on • Brightness Hotkey Puck G2.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. • If a VGA extension cable is used, remove the extension cable for the test.
The image is displaced in one direction. Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention.
Audio No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. • If USB-C™ connection is established, make sure the appropriate audio output setting on your laptop has been selected.
