RP840G Interactive Flat Panel User Manual
Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes. Copyright Copyright 2015 BenQ Corporation. All rights reserved.
Table of Contents i Table of Contents Safety warnings and precautions ...................................... 1 Important safety instructions............................................ 2 Notes on this display ...................................................................... 2 Notes on the LCD panel of this display..................................... 2 Safety notice for remote control................................................. 3 Battery safety notice ...........................................
ii Table of Contents Initial Setup ..................................................................................... Overview of components and functions ................................. Managing displays .......................................................................... Setting up display configurations ............................................... Additional operations .................................................................. Troubleshooting.......................................
Safety warnings and precautions 1 Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
2 Important safety instructions Important safety instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important safety instructions 3 • Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary. • The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.
4 Important safety instructions BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.
Package contents 5 Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord x 4 D-Sub (15-pin) cable x 1 Audio interface cable Quick start guide USB cable x 1 AAA battery x 2 Touch pen x 2 Remote control Wall mount • The type of power cord supplied may differ from that illustrated depending on your region of purchase.
6 Setting up the display Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. • Refer the installation to qualified technicians.
Setting up the display • To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall. • Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician. 10mm (0.
8 Parts of the display and their functions Parts of the display and their functions Front panel No. Name Description 1 Power Tap to enter energy saving mode. Press and hold for 2 seconds or more to power off. 2 Home Press to back to main screen. 3 Return Press to return to previous level of menu. 4 Menu Press to enter function menu. 5 Volume Down Press to decrease volume. 6 Volume Up Press to increase volume. 7 Remote Control Signal Receiver Receives remote control signals.
Parts of the display and their functions 9 Input/output terminals HDMI4(4K2K) HDMI4(4K2K) LAN No. Name Description 1 USB 2 HDMI IN Connects USB devices such as USB keyboards, USB mice, and USB flash drives. High-definition multimedia interface signal input. Connect to PC with an HDMI output, a set-top-box, or other video devices capable of realizing touch function. 3 VGA OUT Connects to display devices with a VGA input. 4 AUDIO IN External computer audio input.
10 Parts of the display and their functions Remote control 3 Built-in computer Windows key. 4 Space Built-in computer space key. 5 Alt+Tab Built-in computer Alt+Tab key. 6 Alt+F4 Built-in computer program window close button. 7 Numeric buttons Performs as numeric buttons. 8 Display Shows the current input source and information. 9 TV channel return key. 10 INPUT Selects the input source. 11 HOME Andriod system main screen button. 12 MENU Opens or closes the OSD menu.
Parts of the display and their functions 11 Direction key. Press for right selection. 21 Direction key. Press for downward selection. 22 23 ENTER Confirms your selection or save changes. 24 Quickly start writing application (EZWrite). Select writing pen quickly if the application is started. 25 Back Return key. 26 PgUp Built-in computer page (previous page). 27 PgDn Built-in computer page (next page). 28 CH+/CH- Channel switch key. 29 VOL+/VOL- Volume switch key.
12 Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compartment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment. The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible. 3. Refit the battery compartment cover.
Parts of the display and their functions 13 Remote control usage tips • Point and aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Do not let the remote control become wet or place it in humid environments (like bathrooms). • If the display’s remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly.
14 Connection Connection Connecting the VGA input 1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN jack on the display with a suitable audio cable. 3. To view images from this input, press the INPUT button on the remote control to switch to respective input source.
Connection 15 Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press the INPUT button on the remote control to switch to respective input source. HDMI4(4K2K) HDMI cable DVD player The applicable cable is not supplied and should be purchased separately.
16 Connection Connecting the AV inputs 1. Connect the AV IN jack on the display to the output jack on an A/V device (such as a VCR) using an appropriate video cable. 2. Connect the VCR’s audio output jacks to the AV IN jacks on the display using a suitable audio cable. 3. To view images from this input, press the INPUT button on the remote control to switch to respective input source.
Connection Connecting the coaxial output To use coaxial out for acoustic applications: 1. Use coaxial cable to connect via COAX OUT to your audio equipment. 2. Plug in power cord, and switch power on. Coaxial cable drive LAN Audio equipment The applicable cable is not supplied and should be purchased separately.
18 Connection Connecting the video output For computer: 1. Use D-Sub cable and audio cable to connect from VGA OUT and EARPHONE to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. Press INPUT to switch to PC port. Set internal computer as VGA output or multi-screen display.
Connection 19 Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. Serial cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through serial cables only. • After using serial port line to connect central control equipment and machine, certain function of the machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc.
20 Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only. • The power cord and outlet illustrated may differ from the ones used in your region. • Only use an appropriate power cord for your region.
Using the touch screen 21 Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 7/ 8*. The following table shows a list of gestures you can use on the touch screen. • Ensure that you have installed the USB cable on the display to a computer.
22 Using the touch screen OS functions Gesture actions For Windows Vista and Windows 7 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1. Press on the target. 2. Tap the screen with another finger. 3. Release the second finger. Right-click Drag one or two fingers up or down.
Using the touch screen OS functions 23 Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP, Windows Vista and Windows 7 Press and hold for 4 seconds.
24 Using the touch screen Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and GridLayout controls).
Using the touch screen 25 Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord. • Remove dust or dirt from the screen and the infrared plastic filter periodically. It is suggested using a small amount of alcohol to clean the infrared plastic filter.
26 Menu operations Menu operations One touch menu operation At the bottom middle position of the screen as the starting point, use a touch pen to drag toward center position of the screen, as shown below, to enter the menu. Setting menu Input setting Press INPUT on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu.
Menu operations 27 Brightness setting Press INPUT on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu. Input Light Volume More Backlight • Press on the remote control or directly click Light icon with touch pen to enter brightness setting menu. • Press / on the remote control or drag brightness adjustment progress bar with the touch pen to adjust brightness.
28 Menu operations • Press MUTE on the remote control or directly click with the touch pen to enable or disable mute. • Press BACK on the remote control or click blank area outside menu with the touch pen to exit menu. More settings Press on the remote control or directly click More icon with touch pen to enter more settings.
Menu operations 29 The user applicable storage space varies from pre-installed apps and images occupancies at the total memory space. AV settings When the input source is set to AV, press MENU on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu. Screen attributes Tap for screen attributes.
30 Menu operations Picture in picture attributes Tap for picture in picture attributes. • Press /// on the remote control or use a touch pen to select each option and press ENTER on the remote control or directly click with the touch pen to confirm. • Press BACK on the remote control or click blank area outside menu with the touch pen to exit menu. Attribute Zoom Description Press/on the remote control and press ENTER or use a touch pen to click icon to adjust display ratio of image.
Menu operations 31 HDMI settings When the input source is set to HDMI, press MENU on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu. Screen attributes Tap for screen attributes. • Press /// on the remote control or use a touch pen to select each option and press ENTER on the remote control or directly click with the touch pen to confirm.
32 Menu operations Picture in picture attributes Tap for picture in picture attributes. • Press /// on the remote control or use a touch pen to select each option and press ENTER on the remote control or directly click with the touch pen to confirm. • Press BACK on the remote control or click blank area outside menu with the touch pen to exit menu. Attribute Zoom Description Press/on the remote control and press ENTER or use a touch pen to click icon to adjust display ratio of image.
Menu operations 33 VGA settings When the input source is set to VGA, press MENU on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu. Screen attributes Tap for screen attributes. • Press /// on the remote control or use a touch pen to select each option and press ENTER on the remote control or directly click with the touch pen to confirm.
34 Menu operations Picture in picture attributes Tap for picture in picture attributes. HP Position i tփ i o〱 ≪sᒩ VP osition Position P hase Phase Clock 㕟᭴ 㕟 Zoom Z o o᭴m Auto Adjust • Press /// on the remote control or use a touch pen to select each option and press ENTER on the remote control or directly click with the touch pen to confirm. • Press BACK on the remote control or click blank area outside menu with the touch pen to exit menu.
Menu operations 35 Annotation menu Under any input source, place two fingers with about 20~50 mm spacing on the screen for more than two seconds to enter the annotation menu as below. The remote control is not capable of notation operations. Icon Function Description Annotation menu Pop up sub-menu. Return Main interface Click to return to previous operation interface. Click to return to main interface of Android system. Annotation brush Click to make annotation in the picture.
36 Menu operations Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface • Press / on the remote control to select icons at the bottom and press ENTER to execute the program, or directly tap the icon with a touch pen. • Press HOME on the remote control or Home button at the bottom of front panel to return to the main interface.
Menu operations Exit 37 Click to exit the writing application. Picture in picture Click to pop up picture in picture interface. Image import Click to import required images. Select Click to select writing symbols. Brush Cancel Click to write. Press 3 seconds or more to enter setting screen to set brush color and thickness. Click to erase writing symbols or drag a box selection to erase. Click to cancel the previous operation. Restore Click to restore the cancelled operation.
38 Menu operations EZFinder EZFinder helps to search for files in the memory and in external storage of Android system. 1. 3. 2. 4. Item Function 1 2 3 Storage device File type filter Menu/exit 4 5 6 5. 6. Description Click to pop up submenu (background change/save). Click to highlight the desired file type to display. Click with the touch pen to pop up menu options or exit file browsing. File arrangement Arrange files with icons or a list.
Menu operations 39 Image Select the image file you want to play and perform the functions as provided on the screen according to your needs Plying Setting animation effect playing interval ti.. Set Wallpaper Icon Function Close the current playback. Magnify the current image. Shrink the current image. Play the previous image. Play/pause the current playback. Play the next image. Counterclockwisely rotate the current image. Clockwisely rotate the current image.
40 Menu operations Audio Select the audio file you want to play and perform the functions as provided on the screen according to your needs Icon Function Close the current playback. Play the previous audio. Play/pause the current playback. Play the next audio. Check audios in the playlist. Repeatedly play audios in the playlist. Repeatedly play a single audio in the playlist. Randomly play audios in the playlist.
Menu operations Video Select the video file you want to play and perform the functions as provided on the screen according to your needs. Icon Function Close the current playback. Play the previous video. Fast rewind the current video. Play/pause the current playback. Fast forward the current video. Play the next video. Check videos in the playlist. Supported video format (codec) up to 1080p resolution: • 3gp (H.264) • avi (MPEG-2, MPEG-4 Xvid-SP, MPEG-4 Xvid-ASP, H.264, MJPEG) • mkv (MPEG-4, H.
42 Menu operations Browser At network connected state, click on browser icon to surf the Internet. Click on the symbol X in the upper left cornet to close it. loading... http://www.google.com/ PIP Click on PIP icon to pop up picture-in-picture interface. 4 1 2 3 Item 1 2 3 4 Description Picture-in-picture interface. Click to choose a input source in the list to be shown. Click for full screen. Click to exit picture-in-picture interface. Click with the touch pen to pop up the input source list.
Menu operations Setting Setting is the shortcut to setting menu. Refer to "Setting menu" for details. Apps Other than preset apps located at the bottom of the screen, additional apps will be placed in the same section and be displayed when App icon is clicked.
44 Product information Product information Specifications Item Backlight Panel size LCD panel 3840 x 2160 Brightness (cd/m2) (typical) 1600:1 8 10-bit IR Touch Resolution 32767 x 32767 10 points (varies from operating systems and applications) Accuracy +/- 2mm Touch Output USB x 1 Operating System Tempered glass Windows XP/Vista/7/8, Mac OS X 10.6~10.
Product information Supply Power 550W Consumption Standby < 0.5W Operating Temperature 0 - 40oC, 32 - 104oF Operating Humidity Environment Storage Temperature Storage Humidity Display Orientation Weight (kg) Mechanical Dimensions (W x H x D) (mm) Bezel Dimension - T/B/ L/R (mm) Feature 100 - 240V AC, 50/60 Hz Consumption Max. 10 - 90% (without condensation) -25 - 55oC, -13 - 131oF 10 - 95% (without condensation) Landscape 116 1978 x 1187 x 96 mm 40/62.
46 Product information Dimensions Unit: mm
Product information Supported input signal resolution Resolution 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 800 x 600 @ 75Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz 1024 x 768 @ 75Hz 1152 x 870 @ 75Hz 1280 x 720 @ 60Hz 1280 x 768 @ 60Hz 1280 x 800 @ 60Hz RB 1280 x 800 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 x 768 @ 60Hz 1366 x 768 @ 60Hz 1400 x 1050 @ 60Hz 1600 x 1200 @ 60Hz 1680 x 1050 @ 60Hz RB 1600 x 1050 @ 60Hz 1920 x 1080 @ 50Hz 1920 x 108
48 Product information 576p (50Hz) 720p (25Hz) 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported • 3480 x 2160 @ 30Hz is available via HDMI 4.
Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
50 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. • Check whether remote control is properly being pointed at the display’s remote control sensor window. • Check for any obstacle between the remote control and the remote control sensor window.
Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or • Check whether signal wire is well connected. vertical stripes or image • Check whether other electronic equipment or power dithering tools are placed around the machine.
52 Appendix: Using Multi-Display Administrator Appendix: Using Multi-Display Administrator The Multi-Display Administrator is a software program that enables remote and centralized management of a single or multiple BenQ digital signage displays on a host computer. You can create and edit display groups, view status of displays as well as change display settings. You can also tile multiple displays and create a video wall easily through a step-by-step guided wizard.
Appendix: Using Multi-Display Administrator 53 Initial Setup The following operations must be performed before you can use the Multi-Display Administrator to manage your display(s). Installing Multi-Display Administrator Ensure that the computer meets the minimum system requirements set forth on page 52. 1. Locate the setup.exe file and double-click it to begin installation. 2. Follow the on-screen instructions to complete the installation.
54 Appendix: Using Multi-Display Administrator Launching Multi-Display Administrator To launch Multi-Display Administrator, click Windows Start button and select Programs > BenQ > MDA > MDA. You can also double-click the MDA icon Windows Desktop to launch the program. on A dialog prompting you to enter ID and password will appear. Enter the default password 0000 and click OK. You can change the ID and password in the Security menu.
Appendix: Using Multi-Display Administrator 55 Overview of components and functions The Multi-Display Administrator home screen mainly consists of the following components: 1. Toolbar: provides functions for connection and security settings. 2. Monitor list panel: lists displays that are connected to the computer and found on the network. 3. Control panel: provides controls and settings for the display (and display groups) selected on the Monitor list panel. 4.
56 Appendix: Using Multi-Display Administrator Refreshes the information and setting values on the Control panel (Information, Control, AV, and Schedule). Allows you to change the user ID and password that are required for logging in to the Multi-Display Administrator. Changes the program’s user interface language, shows software version and opens the online Help.
Appendix: Using Multi-Display Administrator 57 Managing displays Searching for displays After you finish connecting display(s) to the computer, what you need to do next is to let the Multi-Display Administrator search for the displays and add them to the Monitor list panel. Ethernet (LAN) connection 1. Click Search on the Toolbar. A dialog will appear asking you to specify the Communication Protocol. 2. Select Network, and click OK. The dialog below will follow. 3.
58 Appendix: Using Multi-Display Administrator Tagging a display If displays are connected to the computer via Ethernet connection, they are named after their IP addresses on the Monitor list panel by default. You can give these displays different names (tags) for easier identification. 1. On the Monitor list panel, right-click on the display you want to add a tag, and select Add Tag. 2. Enter the tag name in the dialog that follows, and click OK. 3.
Appendix: Using Multi-Display Administrator 59 Deleting a group 1. On the Monitor list panel, right-click on the display group you want to delete, and select Delete. 2. The selected group will be deleted. Adding displays to an existing group 1. On the Monitor list panel, right-click on a display you want to add to a display group and select Add to Group. 2. In the dialog that appears, select the group to which the display will be added, and then click Select. 3.
60 Appendix: Using Multi-Display Administrator Deleting a display from the Monitor list panel 1. On the Monitor list panel, right-click on the display you want to delete under the Single node and select Delete. 2. The selected display will be deleted. If a display is deleted under the Single node, it will also be deleted from the group to which it belongs.
Appendix: Using Multi-Display Administrator 61 Setting up display configurations You can use the settings and options on the Control panel to remotely set up various settings for a selected display or display group on the Monitor list panel. Some controls and settings on the Control panel may not be available depending on your display model. A warning message will appear in the Notification area on the lower left corner of the program window if an unsupported control or setting is selected.
62 Appendix: Using Multi-Display Administrator Diagnosis Power Operation Hours The diagnosis result for the display’s power status. The display’s total elapsed power on time. The following information of each display will be provided on the Information tab when a display group is selected on the Monitor list panel. Item Status IP Address (Ethernet connection) Tag Power Input Description The network connection status of each display. The IP address of each display.
Appendix: Using Multi-Display Administrator Control tab The Control tab consists of controls for basic display operations. Item Power Select Video Source Volume Volume Mute Remote/Key Lock Language Aspect Image Retention All Reset Description Turns on the power of the display or puts the display to standby mode. Selects a video input source. Adjusts audio volume. Mutes or unmutes audio output. Turns on or off the remote control lock and key lock functions. Changes the language of the OSD menu.
64 Appendix: Using Multi-Display Administrator AV tab The AV tab contains controls for picture quality and sound settings. Item Picture Mode Backlight Contrast Brightness Chroma Sharpness Color Temp. (White Balance) Auto Adjustment Balance Sound Mode Treble Bass Description Selects a preset picture mode. Adjusts the backlight intensity of the screen. Adjusts the image contrast. Adjusts the image brightness. Adjusts the color intensity of the image. Adjusts the image sharpness.
Appendix: Using Multi-Display Administrator 65 Schedule tab The Schedule tab provides controls by which you can set the display(s) to turn on or off (enter standby mode) automatically. Item Clock Description Allows you to set up current time manually. You can also click Set by PC Time to set the display to use the current time on the computer. Allows you to specify on and off time schedules. 1. Set a repeat mode by checking a Repeat checkbox. (Every Day, Mon., Tue. ..., etc.) 2.
66 Appendix: Using Multi-Display Administrator Additional operations Changing login ID and password You can change the ID and password that are used to log in to the Multi-Display Administrator. The ID and password can be changed, however, you cannot create multiple ID and password combinations. 1. Click Security on the Toolbar. The following dialog will appear. 2. Enter current ID and password in the ID and Password fields, and then click Confirm.
Appendix: Using Multi-Display Administrator Troubleshooting If you encounter problems while using the Multi-Display Administrator, please refer to the following troubleshooting tips to try to solve the problems by yourself. If the problem persists, please contact BenQ Customer Support for help. Problem Solution Check the following: Cannot connect to the display(s) • Check the cable connection.
