User Manual
Table Of Contents
- Copyright
- Disclaimer
- Power Safety
- Getting started
- Getting to know your monitor
- How to assemble your monitor hardware
- Getting the most from your BenQ monitor
- How to adjust your monitor
- The control panel
- 5-way controller and basic menu operations
- Working with the hot keys
- Hotkey Puck G2 and its basic operations
- Adjusting Display Mode
- Choosing an appropriate color mode
- Working with two video sources (KVM Switch)
- Video source selection in PIP mode
- Video source selection in PBP mode
- Connecting multiple monitors (Thunderbolt™ 3 daisy chaining)
- Working with HDR technology
- Working with two color settings on the same image (DualView)
- Navigating the main menu
- Troubleshooting
66 Troubleshooting
Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image is blurred.
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to Color, Advanced, and Reset Color, and then choose YES to reset the color
settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
The image is distorted, flashes or flickers.
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources.
See Display Mode on page 51
for details.
The image is displaced in one direction.
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.