Warranty

• Damages: All shipping damages must be reported within 7 business days upon receipt of the product.
BenQ is not responsible for the shipping damages reported after such period.BenQ is not responsible for the
shipping damages reported after such period.
All repaired or replaced parts or products shall be warranted only for the remainder of the original
warranty period (hours) specified above.
Obtaining Depot Warranty Service
If you purchased a BenQ product in the United States or Canada, you are entitled to depot repair service during
the warranty period subject to the following terms and conditions:
1.
Depot warranty service is available for all Products purchased and located in the continental United States or
Canada.
2.
You must contact BenQ Technical Support Center at 1-866-600-2367.
3.
BenQ or BenQ Technical Support Center will attempt to resolve technical issues over the phone. If telephone
resolution is not possible, BenQ or BenQ Customer Service Center will then issue a Return Materials
Authorization ("RMA") number to be used as a means of identifying the product returned. RMA authorizations
and numbers are valid for fifteen (15) business days and void thereafter
4.
You must return the product to BenQ or unless otherwise directed by BenQ to a BenQ Authorized Service
Provider. You must prepay any shipping charges, export taxes, custom duties and taxes, or any charges
associated with transportation of the BenQ product. In addition, you are responsible for insuring any Product
shipped or returned and assume the risk of loss during.
5.
All returned Products must be accompanied with (i) the original shipping and packing materials, (ii) a
description of the BenQ product symptom and (iii) proof of the place and date of purchase. The RMA number
must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in
secure packaging to avoid any shipping damages.
6.
BenQ and BenQ Authorized Service Provider reserve the right to refuse and return, freight collect, Products
(i) that are not covered by BenQ's warranty; or (ii) for which there is no trouble found. Products delivered to
BenQ or a BenQ Authorized Service Provider with an expired RMA may be refused and returned to the
customer freight collect.
7.
BenQ or BenQ Authorized Service Provider will use its best efforts to service Products within 30 business
days after BenQ's or BenQ Authorized Service Provider's receipt of the Products at its warehouse facilities
located at California, USA, or some other location identified by BenQ. For return shipments, except otherwise
described herein, BenQ or BenQ Authorized Service Provider will pay the shipping cost and retain risk of loss
until delivery to the customer's location as evidenced by signature collected by carrier. The customer may