Warranty
BenQ End User Limited Warranty
BenQ America Corp. ("BenQ") warrants all BenQ brand products, BenQ Scanner, BenQ FilmScanner, BenQ
ScanPremio, BenQ Digital Camera, BenQ CRT Monitor, BenQ LCD Monitor, BenQ CD-ROM Drive, BenQ CD-
ReWriter Drive, BenQ DVD-ROM Drive, BenQ DVD-RW Drive, BenQ Plasma Display, BenQ LCD TV, BenQ
Digital Projector, BenQ MP3 Players, BenQ Keyboard with accompanying cables and adapters (collectively
"Keyboard") you have purchased from BenQ or from a BenQ authorized reseller/retailer to be free from defects in
materials or workmanship under normal use during the warranty period*:
Digital Projectors
BenQ Projector Standard Limited Warranty
•
Three (3) years from purchase date or 2920 HOURS within any 12-month period as follows (except for lamps and refurbished units as specified
below):
•
1st year QXchange -- Advanced refurbishment replacement unit** will be shipped via 48 hour courier by the
following business day after an RMA number is issued for the first year. ( The only exception to the 48 hour
rule is no deliveries on Saturdays, Sundays, or holidays and shipments to certain remote areas may be
delayed due to the shipper's practices.)
•
2nd and 3rd year parts and labor.
•
Lamp is 90 days or 500 hours, which ever comes first.
• Refurbished units carry a ONE (1) YEAR parts and labor warranty (QXchange).
•
Demo units or open boxes carry full 3-year parts and labor warranty.
•
BenQ will pay for both ways shipping in the first year. Each party will pay one way shipping freight after the
first year during the warranty period.
•
DOA (Dead On Arrival): Must be reported within 30 business days of purchase. A RMA number must be
issued in order to process the replacement. BenQ will replace the DOA unit with a brand new replacement**.
BenQ will cover the freight charges both ways. The customer's credit card number must be obtained before a
replacement is sent. BenQ will ship out a advance replacement once receiving the customer's credit card and
charge the credit card the MSRP amount of the unit. A immediate credit to the credit card will be issued upon
receipt of the faulty product.
**(A new or refurbished replacement will be sent out to the customer, depending if the customer bought a new
or refurbishment or based on stock availability.)