EX Series LCD Monitor User Manual
Copyright Copyright © 2018 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. • Turn off the monitor and the power before disconnecting the cables from the LCD monitor. • Always unplug the product from the power outlet before cleaning.
Table of Contents Copyright ...................................................................................................................................... 2 Getting started ............................................................................................................................. 6 Getting to know your monitor ................................................................................................ 8 Front view ................................................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Quick Start Guide CD-ROM Power Cord (Picture may differ from product supplied for your region.
Video Cable: HDMI USB Cable: USB-C™ Audio Cable (Optional accessory) Back Cover VESA Wall Mount Transfer Kit (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
Getting to know your monitor Front view 1. Light sensor 2. Power button / Power LED indicator 3. Control buttons 1 2 3 Back view 4. 5. 6. 7. 8. 9. 10. 11. 4 5 6 7 8 9 DC power input jack Headphone jack HDMI sockets DisplayPort socket USB 3.0 ports USB-C™ port (*) Cable management hole Kensington lock slot 10 11 • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region. • *: 1) USB 3.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 11. • If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. • If the video input is via HDMI or DP and USB-C™ works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.
How to assemble your monitor hardware • If the computer is turned on, you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model. • The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link "Adjusting the Screen Resolution" on the CD for more information.
3. Connect the PC video cable. The video cables included in your package and the socket illustrations may vary depending on the product supplied for your region. 1.Pass the cable through the cable management hole on the stand arm. 2.Establish a video cable connection. or or or •Connect the plug of the HDMI cable to the HDMI port on the monitor. •Connect the plug of the DP cable to the monitor video socket.
5. Connect the headphone. Pass the cable through the cable management hole on the stand arm first. You may connect headphones to the headphone jack found on the back side of the monitor. 6. Connect USB devices. Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port (USB-C™). The USB hubs (downstream ports) are available only when the USB-C™ port is in use. 7. Connect the power adapter to the monitor.
9. Place the monitor properly. Place the monitor as desired after the cables have been connected properly. Move the monitor carefully by holding lower part of monitor, the base or the stand arm. Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force. 10.Tilt the monitor. You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. Your monitor is an edge-to-edge monitor, handle it with care.
Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ Monitor on page 19 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.
How to change cable connection after initial installation To protect the curved screen, do not lay the screen face down on the desk without the protection of the supplied cushion. If you prefer to change the cable connection after the initial installation has been completed in How to assemble your monitor hardware on page 10, follow the procedures below. 1. Turn off the monitor. Turn off the monitor and the power before unplugging the power cable.
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited. Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries.
Using the monitor wall mount set (purchased separately) The back of your monitor has screw holes to fix the stand and the base. A VESA standard mount bracket with 100mm pattern could be installed via installing a special transfer kit made for this model. Should you need the VESA wall mount transfer kit, please contact BenQ service. Before starting to install the monitor wall mount set, please read the precautions carefully.
2. Install the VESA wall mount transfer kit as illustrated. Use a magnetic tip screwdriver to fix the VESA wall mount transfer kit to the monitor with 6 screws from step 1. 3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly.
Getting the most from your BenQ Monitor To gain the most benefit from your new BenQ LCD Monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor driver on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor driver on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install driver on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
How to install driver on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu.
How to install driver on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The control panel 1 No. Name 2 Description 1. Power key Turns the power on or off. 2. Control keys Accesses the functions or menu items displayed on the screen, right next to each key.
Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. The keys numbered are designated for particular functions. , , and are custom keys and 3. Select (Menu) to access the main menu. 4. In the main menu, follow the icons next to the control keys to make adjustments or selection.
No. OSD in hot key menu OSD icon in main menu Function Custom Key 1 • By default, the key is the hot key for Picture Mode. To change the default settings, see Customizing the hot keys on page 27. • For Up/Increase adjustment. Custom Key 2 • By default, the key is the hot key for Contrast. To change the default settings, see Customizing the hot keys on page 27. • For Down/Decrease adjustment. Custom Key 3 / • By default, the key is the hot key for Brightness.
1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are supported. Commonly used names for 4K (may vary by manufacturer) 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p Supported resolution or modes 2560 x 1440 @ 24 Hz, 50 Hz, or 60 Hz Commonly used names for HDR10 (may vary by manufacturer) HDR Premium, High Dynamic Range, HDR, Ultra HD Premium 2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new HDR games on Xbox One S and PS4 Pro. 3.
Go to Picture Advanced and Picture Mode for a desired picture mode. Connecting the monitor to your MacBook series product While the monitor is connected to your MacBook series product, switch to M-book mode which represents MacBook’s color matching and visual representation on your monitor. 1. Connect your monitor to the MacBook series product. 2. Go to Picture Advanced and Picture Mode. 3. Select M-book. The setting will take effect immediately.
• Premium: The enhanced FreeSync function is enabled and the screen refresh rate is increased. If you encounter screen flickering in the Premium mode during gaming or video playback, try with the following. • Decrease the game setting values. • Visit www.AMD.com and make sure the most up-to-date driver has been installed. • Change to the Normal mode of FreeSync instead. If the response rate changes constantly, select a lower resolution.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu. Select main menu. See Basic menu operation on page 26 for details. (Menu) to access the Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear.
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display PIP / PBP HDMI 1 Picture Input HDMI 2 Picture Advanced DisplayPort Audio USB-C System 1. Select 2.
Item Function Range Mode Sets the PIP or PBP mode. • PIP PIP: the Picture-in-Picture (PIP) mode • PBP displays the main video source on the screen while the second source in an inset window. • OFF PBP: Allows to display images from two different video sources side-by-side. OFF: Disables PIP/PBP mode. PIP/PBP source Sets the second video source for the PIP/PBP • HDMI 1 mode. • HDMI 2 • DisplayPort • USB-C SWAP Videos from the main and the second sources are swapped on the screen.
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Gamma Function Range Adjusts the tone luminance. The default value is 3 (the standard value for Windows). •1 •2 •3 •4 •5 Color Normal Temperature Reset Color Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Range sRGB For better color matching representation with the peripheral devices, such as printers, digital cameras, etc. Photo For viewing still images. Gamer1 For playing car racing games. Gamer2 For playing CS:GO games. Gamer3 For playing Battlefield games. Custom 1 Applies a combination of color settings defined by users. Custom 2 M-book Minimizes the visual differences between the monitor and the connected MacBook series product.
Item Display Mode Function Range This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Picture Mode, different Display Mode option is pre-set. Change the setting if needed. Scales the input image to fill the screen. Ideal for 16:9 aspect images.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display Volume Picture Mute 92 50 Picture Advanced Audio System 1. Select 2. Use 3. Select 4. Use (Menu) from the hot key menu.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display OSD Settings Language 5 sec. Picture Custom Key 1 Display Time 10 sec. Picture Advanced Custom Key 2 OSD Lock 15 sec.
Item OSD Settings Function Range Language Sets the OSD menu language. • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. • Português • •日本語 • 한국어 • 繁體中文 •简体中文 Display Time Adjusts the display time of the OSD menu. • 5 sec. • 10 sec. • 15 sec. • 20 sec. • 25 sec. • 30 sec.
Item Function Custom Key 1 Sets the function to be accessed by custom key 1. Custom Key 2 Sets the function to be accessed by custom key 2. Custom Key 3 Sets the function to be accessed by custom key 3. Range • Picture Mode • Color Vibrance • Brightness • Low Blue Light • Super Resolution • Display Mode • Volume • Contrast DDC/CI Allows the monitor settings to be set through the software on the PC.
Item HDR Demo Function Range (Works only if the input content is HDR-compatible) When the function is activated, all picture modes are available for a comparison between HDR and non-HDR image representation. • ON • OFF If this function is activated and a non-HDR mode is selected, the input HDR content may be represented inappropriately. Information Displays the current monitor property settings.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution. Pixel errors can be seen.
Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange. • If the LED lights up in solid white, the monitor is powered on.
Sensors The light sensor of the monitor does not work well. The light sensor is located at the front bottom of the monitor. Please check: • If you have removed the sensor protection sticker. • If the Bright Intelligence function is set to ON. Check Picture Advanced > B. I. +. • If there are any obstacles in front of the sensor that keep the sensor from detecting the light properly. • If there are any objects or clothing in bright colors in front of the sensor.
