LCD Monitor User Manual Entertainment Monitor | EW Series
Copyright Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. • Turn off the monitor and the power before disconnecting the cables from the LCD monitor. • Always unplug the product from the power outlet before cleaning.
Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Tip Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.
Table of Contents Copyright ......................................................................................................................................2 Getting started .............................................................................................................................8 Getting to know your monitor ............................................................................................. 10 Front view.....................................................................
Frequently asked questions (FAQ)....................................................................................................... 45 Need more help? ......................................................................................................................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Monitor Stand Monitor Base Quick Start Guide CD-ROM Power Cord (Picture may differ from product supplied for your region.
Video Cable: HDMI Audio Cable (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. • Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.
Getting to know your monitor Front view 1 2 1. 2. 3. 4. Light sensor / proximity sensor Control buttons Power button and indicator HDRi hot key 5. 6. 7. 8. 9. Speakers DC power input jack HDMI socket x 3 Headphone jack Kensington lock slot 3 4 Back view 5 6 7 8 5 9 • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 14.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model. • Avoid finger pressure on the screen surface. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Tighten the screw(s) that fixes the stand to the monitor. To secure or release a screw, a flat-head screwdriver or a coin is required. Depending on the monitor size, there may be more than one screw that fixes the stand to the monitor. The illustrations in this document are for your reference only and may look different from the appearance of the product.
2. Connect the PC video cable. Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. or or 3. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 4. Connect the power cable to the monitor. Connect the power cord to the power adapter. Plug one end of the power cord into the socket labelled on the rear of the monitor.
5. Connect-to and turn-on the power. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region. Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 18 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions •Install your monitor and monitor mounting kit on a wall with flat surface. •Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
How to install on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The control panel 1 No. Name 2 3 Description 1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key. 2. Power key Turns the power on or off. 3. HDRi hot key Accesses a list of HDR options. Press repeatedly to cycle through these options. See the following for more information.
Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. Some of the controls are custom keys and are designated for particular functions. 3. Select (Menu) to access the main menu.
4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 31 for details on the menu options. No. OSD in hot key menu OSD icon in main menu Function Volume hot key • By default, the key is the hot key for Volume. • For Up/Increase adjustment. Custom Key 1 • Switches to a list of Input options by default. To change the default settings, see Customizing the hot keys on page 26. • For Down/Decrease adjustment.
1. Make sure HDR content is available. See Working with HDR technology on page 27 for more information. HDR function is enabled automatically once HDR content is available to the monitor. 2. Press the HDRi hot key to bring up a list of HDR settings. 3. Press repeatedly to cycle through the options to the desired one. See HDR Mode on page 36 for more information. 1 2 +'5 0RGH &LQHPD +'5L +'5 2)) To enable B.I.
1. Make sure a FHD/4K HDR player is ready. Players with the following names and resolutions are supported. Note that the 4K content on a FHD monitor get resized and is displayed at 1920 x 1080. Commonly used names for FHD/4K (may vary by manufacturer) FHD, 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p Supported resolution or modes 1920 x 1080 @ 60 Hz Commonly used names for HDR10 (may vary by manufacturer) HDR Premium, High Dynamic Range, HDR, Ultra HD Premium 2. Make sure HDR content is available.
Adjusting volume quickly To adjust the volume quickly, press the volume hot key. And then press the corresponding control keys as indicated by OSD icons for adjustment. 9ROXPH Choosing an audio scenario Several audio equalizers are provided for audio playback in different scenarios. 1. Go to Audio > Scenario. 2. Select one option from the list. See Scenario on page 38 for more information.
Enabling color vision accessibility (Color Weakness) Color Weakness is accessibility that helps people with color vision deficiency to distinguish colors. You are provided with Red Filter and Green Filter on this monitor. Choose one as needed. 1. Go to Eye Care > Color Weakness. 2. Choose either Red Filter or Green Filter. 3. Adjust the value of the filter. A stronger effect is produced as the value increases.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press the main menu. See Basic menu operation on page 25 for details. (Menu) to access Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear.
Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Low Blue Light Input HDMI1 Picture HDMI2 Color HDMI3 Audio Eye Care Custom Key System 1. Select 2. Use (Menu) from the hot key menu. or 3.
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Display Mode Range This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Color Mode, different Display Mode option is pre-set. Change the setting if needed. Overscan Full Scales the input image to fill the screen. Ideal for 16:9 aspect images.
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Color Weakness Range Adjusts color matching representation for people with color vision deficiency to distinguish colors easily. You are provided with Red Filter and Green Filter on this monitor. Go to Eye Care > Color Weakness and choose one as needed. See Color Weakness on page 36 for more information. HDR Mode Rec. 709 For better color matching representation with Standard Rec. 709. Standard For basic PC application. Game For playing video games.
Item Function Range Hue Adjusts the degree of how we perceive colors. 0~100 Saturation Adjusts the purity degree of colors. 0~100 Reset Color Resets the custom color settings to the factory defaults. • YES • NO AMA Improves the gray level response time of the LCD panel. • OFF • High • Premium RGB PC Range Determines the range of color scales. Select an option that matches the RGB range setting on the connected device.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Low Blue Light Input Scenario Picture Volume Color Mute 15 50 Audio Eye Care Custom Key System 1. Select 2.
Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Low Blue Light Input B.I.
Item Function Range Adjust by Duration The color temperature of the monitor changes as the usage • ON time increases to reduce possible eye strain. • OFF Eye Reminder Allows the built-in proximity sensor to detect your presence within the range of approximately 90 cm. If the sensor detects your presence for more than the set period of time, the monitor displays a pop-up message that reminds you to rest your eyes.
Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Low Blue Light Input OSD Settings Language 3 Sec. Picture DDC/CI Display Time 5 Sec. Color Input Auto Switch OSD Lock 10 Sec.
Item OSD Settings Function Language Range Sets the OSD menu language. • English • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending • Italiano on the product supplied in your region. • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • • 日本語 •한국어 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. • 3 sec. • 5 sec. • 10 sec. • 15 sec. • 20 sec.
Item Function Range Auto Power Sets the time to power off the monitor automatically in Off power saving mode. • OFF • 10 min • 20 min • 30 min LED Indicator Switches the power key’s LED indicator on or off. • ON • OFF Resolution Notice Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor. • ON • OFF Information Displays the product information.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution. Pixel errors can be seen.
Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange. • If the LED lights up in solid white, the monitor is powered on.
No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. Sensors The light sensor of the monitor does not work well. The light sensor is located at the front bottom of the monitor.
