User Manual

84 Troubleshooting
Unable to
connect to the
network.
• SIM card invalid.
Contact your network
operator.
• You are not within the
network's service area.
Check the service area with
your network operator.
• Poor signal.
Move to an open space, or if
you are inside a building,
move closer to a window.
You cannot
answer
incoming
calls.
• The calls come from the
contacts listed in the
Reject List.
In the the Reject List,
remove the contacts whose
calls you want to answer.
• You have activated the
Restrict Calls feature.
Go to Settings > Call
Settings > All Calls >
Restrict Calls, and then
select Cancel All.
You cannot
make
outgoing
calls.
• You have activated the
Restrict Calls feature.
Go to Settings > Call
Settings > All Calls >
Restrict Calls, and then
select Cancel All.
• You have activated the
Fixed Dialing Number
feature.
Go to Settings > Call
Settings > All Calls >
Fixed Dialing Number to
turn this feature off.
PIN Code is
blocked.
• You have entered an
incorrect PIN code three
consecutive times.
Contact your network
operator. If your network
operator provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
Problem Possible cause Solution