User Manual

67 Troubleshooting
Troubleshooting
Category Problem Cause Solution
Yo u r s c r e e n
Your screen is not
appearing on the
display when
pressing the Button.
The system is locked.
Web Management >
Advanced Setting> Screen
Lock > Disable
The Button is
connecting to
another Host.
The Button should be paired
again with the Host.
Pressing time is not
enough.
Press the Present key until the
LED indicator turns from green
to blue.
The screen turns
blank or flickers
when the Host is
presenting.
Insufficient power
supply
Make sure the product’s power
is properly supplied or
connected.
The screen lags
seriously and the
audio breaks up
sometimes.
Insufficient power
supply for the Button.
An laptop with USB
2.0 port may be used
as the power supply
for the Button.
• Make sure you use USB 3.0 as
the power supply for the
Button.
• If the USB 2.0 port is the only
option for the power supply
for the Button, try to reduce
the power consumption of the
Button by changing Picture
Quality Mode to Low
Power in the web
management.
Wi-Fi interference or
signal attenuation
• Make sure the transmission
distance is within 15M and
with no obstacles.
• Restart the Host in order to
rescan the Wi-Fi 5G channel.
• Log in Web Management >
Wireless Network > Wi-Fi
Radio Setup > toggle the
Rescan button.