User Manual
Table Of Contents
- Copyright
- Disclaimer
- Product support
- Q&A index
- Safety precautions
- Getting started
- Getting to know your monitor
- How to assemble your monitor hardware (for monitors with height adjustment stand)
- How to assemble your monitor hardware (for monitors without height adjustment stand)
- How to adjust your monitor
- The control panel
- 5-way controller and basic menu operations
- Setting up your monitor for different scenarios
- Switching the inputs quickly with the looping key
- Working with the Quick Menu
- Available menu options to each Color Mode
- Adjustable OSD settings
- Working with the HDRi hot key
- Adjusting screen brightness automatically (Bright Intelligence Plus)
- Working with HDR technology
- Choosing an audio scenario
- Adjusting display mode
- Choosing an appropriate color mode
- Connecting the monitor to your MacBook series product
- Enabling color vision accessibility (Color Weakness)
- Activating FreeSync™ Premium
- Working with Video Format Support technology
- Initial setup for playing games at 165 Hz
- Navigating the main menu
- Troubleshooting
63
Audio
Sensors
HDR
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or visit the
local website from Support.BenQ.com for more support and local customer service.
No sound can be heard from the built-in speakers.
• Check whether the desired cable to input audio signals is properly connected. See Connect the
audio cable. on page 21 for details.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor, the
built-in speakers are automatically muted.)
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check Color
Mode > a mode > B.I.+ (Bright Intelligence Plus).
• If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front of the
sensor. Bright colors (especially white and fluorescent colors)
reflect light and the sensor cannot detect the main light sources.
There is a message HDR: Emulated showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode.
Refer to Working with HDR technology on page 44 to check if a supported player, content, and
the certified cable are used.