LCD Monitor User Manual EX Series
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Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country.
Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware (for monitors with height adjustment stand) How to assemble your monitor hardware (for monitors without height adjustment stand) 6 19 28 How to adjust the monitor viewing angle? Tilt the monitor. (for models with height adjustment stand) Tilt the monitor.
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Safety precautions Power safety Please follow these safety instructions for best performance, and long life for your monitor. 0-40°C 10-90% 0-3000m -20-60°C 10-60% 0-12000m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
Installation • Do not use your monitor under any of the following environmental conditions: • Extremely high or low temperature, or in direct sunlight • Dusty places • Highly humid, exposed to rain, or close to water • Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles • Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items (including audio amplifiers) • An enclosed place (such as a closet or bookcase) without appropriat
Safety notice for remote control (applicable if a remote control is provided) • Do not put the remote control in the direct heat, humidity, and avoid fire. • Do not drop the remote control. • Do not expose the remote control to water or moisture. Failure to do so could result in malfunction. • Confirm there is no object between the remote control and the remote sensor of the product. • When the remote control will not be used for an extended period, remove the batteries.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners. • Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.
Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Tip Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.
Table of Contents Copyright ......................................................................................................................................................... 2 Product support ............................................................................................................................................ 3 Q&A index ......................................................................................................................................................
Activating FreeSync™ Premium ................................................................................................................................. 46 Working with Video Format Support technology.................................................................................................. 46 Initial setup for playing games at 165 Hz .................................................................................................................. 46 Navigating the main menu ..................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
Power Cord (Supplied item may differ by model or region.) I/O Cover (for models with height adjustment stand) Video Cable: HDMI USB Cable (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
Getting to know your monitor Front view EX240 1 1. 2. 3. 4. 2 3 EX240N 4 5 6 1 7 Speakers Light sensor Cable management hole Looping key 1 2 4 5 6 5. 5-way controller 6. Power button and LED indicator 7.
Back view EX240 EX240N 16 15 14 13 14 13 8 8 9 10 11 12 8. Headphone jack 9. USB 3.1 port (downstream; connecting to USB devices) 10. USB 3.1 port (upstream; connecting to PC) 11. HDMI socket 12. DisplayPort socket 13. Kensington lock slot 14. AC power input jack 15. Stand release button 16. VESA cover • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 20.
For detailed connection methods, see page 30.
How to assemble your monitor hardware (for monitors with height adjustment stand) • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model. • Avoid finger pressure on the screen surface. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. 2. Connect the power cable to the monitor. Pass the cable through the cable management hole on the stand arm first. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 3. Connect the video cable.
4. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 5. Connect USB devices. Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor. Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port. 6.
7. Install the I/O cover. Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor to install/remove the I/O cover easily. Align the I/O cover with the holes on the back of the monitor, and press the sides and the bottom of the cover against the holes to lock it into place. Push from the bottom of the cover and check if it has been installed properly. 8. Adjust the monitor height.
9. Tilt the monitor. You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. 10.Connect-to and turn-on the power. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region. Turn on the monitor by pressing the power button on the monitor. Turn on the computer too. If you have multiple video sources, press the looping key and the 5-way controller to select an input source.
11.Setting up the monitor for certain scenarios. You are prompted to set the monitor to work in specified scenarios when powering on the monitor for the first time. See Setting up your monitor for different scenarios on page 38 to complete the configuration.
How to detach the stand and the base (for monitors with height adjustment stand) 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2. Remove the I/O cover. Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor to install/remove the I/O cover easily. Remove the I/O cover from its bottom as illustrated.
4. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated. In case you intend to use your monitor on the stand in the future, please keep the monitor base and monitor stand somewhere safe for future use.
Using the monitor wall mounting kit (purchased separately) (for models with height adjustment stand) The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions • Install your monitor and monitor mounting kit on a wall with flat surface.
How to assemble your monitor hardware (for monitors without height adjustment stand) • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model. • Avoid finger pressure on the screen surface. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. 2. Remove the cover of the cable management system. The stand arm also works as a cable management system that helps keep the cables neat and clean. Slide the cable cover up to align the marking on the cable cover with the unlock icon on the stand arm. Remove the cover as illustrated.
4. Connect the video cable. The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region. • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. • Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket. or 5. Connect the audio cable.
7. Tilt the monitor. You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited. 8. Connect-to and turn-on the power. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region.
9. Setting up the monitor for certain scenarios. You are prompted to set the monitor to work in specified scenarios when powering on the monitor for the first time. See Setting up your monitor for different scenarios on page 38 to complete the configuration.
How to detach the stand and the base (for monitors without height adjustment stand) 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Using the monitor wall mounting kit (purchased separately) (for models without height adjustment stand) The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions • Install your monitor and monitor mounting kit on a wall with flat surface.
3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.
How to adjust your monitor The control panel 1 No. 2 3 Name Description 1. Looping key Accesses video source selection menu. See Switching the inputs quickly with the looping key on page 39 for more information. 2. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 37 for more information. 3. Power key Turns the power on or off.
5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up (rear) Right Left Down (front) OSD icon 5-way controller operation Function (With an available video input but no menu has been activated) N/A Press center or move to the right / left Activates the Quick Menu. N/A Move up / down Adjusts volume.
5-way controller operation OSD icon Function Move down • Goes to the next menu item. • For down / decrease adjustment. Move to the left • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings.
configuration on the first use of the monitor, so you can switch scenarios easily without further hasty setup. An example of monitor use in different scenarios For movie watching For console gaming For PC gaming Welcome Please select a scenario 1920 x 1080 Color Mode: Standard HDR: OFF Audio mode: Game FreeSync Premium Input HDMI 1: Game Standard Quick Menu HDMI 2: Game Game Color Mode DP: Game Cinema Eye Care Scenario 165 Hz Audio System Back Move Confirm 1.
2. Press the looping key repeatedly to cycle through the available video sources. Input HDMI1: Cinema HDMI2: Game DP: Standard Working with the Quick Menu The Quick Menu is a quick access to change some monitor settings frequently adjusted by scenario. It also provides the access to the main menu. • Press / / to bring up the Quick Menu. • Press / to different settings. • Go go Menu and press to access the main menu.
No. 5 Item Main menu Description Accesses the main menu. See Navigating the main menu on page 48 for more information. Customizing the Quick Menu By default, there are 3 settings that could be customized to go with each scenario on the Quick Menu. Change the settings if desired. 1. Press / / to bring up the Quick Menu. 2. Go to Menu > Quick Menu. 3. Select a scenario and press for further selection. 4. The first two items are grayed out and cannot be changed.
Available menu options to each Color Mode Depending on the Color Mode you just set, the available options for color adjustment may vary. The list is for reference only as available options also vary by input. Menu options that are not available will become grayed out.
Items Black eQualizer Description Saved and applied by input and color mode switch. Light Tuner Color Vibrance Brightness Contrast Gamma Color Temperature AMA Blur Reduction Sharpness B.I.+ Adjust by duration Working with the HDRi hot key The monitor takes advantage of Bright Intelligence Plus technology to balance screen brightness while playing HDR content to keep all image details. You are provided with a hot key to switch to a preferred HDR setting easily. 1. Make sure HDR content is available.
If you select Game HDRi or Cinema HDRi, the Bright Intelligence Plus function is enabled automatically. The performance of Bright Intelligence Plus may be impacted by the light sources and the monitor tilt angle. You can increase the light sensor sensitivity from Eye care > B.I.+ (Bright Intelligence Plus) > Sensor Sensitivity if needed. See page 55 for more information.
Content type Non-HDR content System information on main menu Selected color mode If a non-HDR color mode is selected. HDR: OFF Game HDRi Cinema HDRi HDR HDR: Emulated Choosing an audio scenario Several audio equalizers are provided for audio playback in different scenarios. 1. Press / / to bring up the Quick Menu. 2. Go to Menu > Audio > Audio mode. 3. Select one option from the list. See Audio mode on page 57 for more information.
4. Adjust the value of the filter. A stronger effect is produced as the value increases. Activating FreeSync™ Premium Monitors featuring with the FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure to connect with DisplayPort or HDMI. See Connect the video cable. on page 20 / Connect the video cable. on page 30 for more information.
2. Go to the setup menu in your game, and change the frame rate or screen refresh rate to 165 Hz. Refer to the Help document that came with your game for details. 3. To check if the screen refresh rate has been changed, go to the Quick Menu on your monitor and check the system information.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press / / to bring up the Quick Menu and select Menu to access the main menu. See 5-way controller and basic menu operations on page 37 for details. Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear.
Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Quick Menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. 1920 x 1080 Color Mode: Standard HDR: OFF Audio mode: Game FreeSync Premium 165 Hz Input Standard 1. Scenario Scenario Quick Menu Game 2.
Item Function Standard For basic PC application. Game For gaming. Cinema For watching movies.
Color Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function HDR Enables HDR function. Game HDRi Enables HDR and B.I.+ functions at the same time while the contrast is enhanced. Cinema HDRi Enables HDR and B.I.+ functions together. FPS For playing FPS (First Person Shooting) games. RPG For playing RPG (Role Playing) games. Racing Game For playing racing games. sRGB For better color matching representation with sRGB compatible peripherals.
Item Function Color Normal Temperature Range Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
Eye care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. 1920 x 1080 Color Mode: Standard HDR: OFF Audio mode: Game FreeSync Premium Input B.I.
Item Color Weakness Adjust by duration Function Range Adjusts color matching representation for people with color vision deficiency to distinguish colors easily. Red Filter Decides the effect produced by the red filter. A stronger effect is produced as the value increases. 0 ~ 20 Green Filter Decides the effect produced by the green filter. A stronger effect is produced as the value increases.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. 1920 x 1080 Color Mode: Standard HDR: OFF Audio mode: Game FreeSync Premium 165 Hz Input Peak Brightness Language 3 Sec.
Item OSD Settings Function Language Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. Range • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • •日本語 •한국어 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. OSD Lock Prevents all the monitor settings from being accidentally changed.
Item Display Function Display Mode Overscan Range This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. Full Scales the input image to fill the screen. Ideal for 16:9 aspect images. Aspect The input image is displayed without geometric distortion filling as much of the display as possible. 1:1 Displays the input image in its native resolution without scaling. Slightly enlarges the input image.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution".
The image is displaced in one direction. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.
Audio No sound can be heard from the built-in speakers. • Check whether the desired cable to input audio signals is properly connected. See Connect the audio cable. on page 21 for details. • Increase the volume (volume may be muted or too low). • Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.) No sound can be heard from the connected external speakers.
