LCD Monitor User Manual Stylish Monitor with Eye Care Technology | G Series
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Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country.
Q&A index Start with the topics that you are interested in.
Safety precautions Power safety Please follow these safety instructions for best performance, and long life for your monitor. 0-40°C 10-90% 0-3000m -20-60°C 10-60% 0-12000m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
Care and cleaning • Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur. • The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Tip Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.
Table of Contents Copyright ......................................................................................................................................2 Product support ...........................................................................................................................3 Q&A index ....................................................................................................................................4 Power safety...................................................
Input menu ............................................................................................................................................... 38 Learning menu ....................................................................................................................................... 39 Mode menu .............................................................................................................................................. 41 Eye Care menu ...............................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
Power Cord (Supplied item may differ by model or region.) Video Cable: HDMI Video Cable: USB-C™ (Optional accessory) The length of USB-C™ cable should be less than 1 meter to make the connection easy. • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
Getting to know your monitor Front view 6 2 1 3 1. Light sensor (available for models with Bright Intelligence) 2. Built-in microphone 3. Control buttons 4. Power button 5. Power LED indicator 6. MIC LED indicator (See page 35 for details.) 4/5 Back view 13 12 7 8 9 10 11 • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region. 12 Getting to know your monitor 7. Headphone jack 8. HDMI socket 9. DisplayPort socket 10.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 17.
Power delivery of USB-C™ ports on your monitor With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. • Do not plug-in or turn-on the power to the monitor until instructed to do so. • The illustrations in this document are for your reference only and may look different from the appearance of the product. • Avoid finger pressure on the screen surface. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
Orient and align the stand arm with the monitor ( 1 ), push them together until they click and lock into place 2 ( 2 ). Gently attempt to pull them back apart to check that they have properly engaged. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. You might want to adjust the monitor stand height. See Adjusting the monitor height on page 21 for more information. Your monitor is an edge-to-edge monitor and should be handled with care.
2. Connect the PC video cable The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region. or or • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. • Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.
4. Connect the power cable to the monitor. Pass the cable through the cable management hole on the stand arm first. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 5. Connect-to and turn-on the power. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region. Turn on the monitor by pressing the power button on the monitor.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Gently lift the display up and extend the stand to the maximum extended position. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.
And then detach the base from the stand.
Adjusting the monitor height To adjust the monitor height, hold both the top and the bottom of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Keep children out of reach of the monitor while performing this operation.
Rotating the monitor 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the setting. Depending on the operation system on your PC, different procedures should be followed to adjust the screen orientation. Refer to the help document of your operation system for details. 2. Fully extend the monitor and tilt it.
4. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Refer to the product specifications on the website for details.
Using the monitor wall mounting kit (purchased separately) The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions • Install your monitor and monitor mounting kit on a wall with flat surface.
Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the local website. See Downloading the LCD Monitor driver files from the Internet on page 25 for details. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. In the Update Driver Software window, select the option Browse my computer for driver software. 7.
How to install on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The control panel 1 No. Name 2 Description 1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key. 2. Power key Turns the power on or off.
Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions. 3. Select (Menu) to access the main menu. 4. In the main menu, follow the icons next to the control keys to make adjustments or selection.
No. OSD in hot key menu OSD icon in main menu Function Rotation Key 1 • By default, the key is the hot key for Input. To change the default settings, see Customizing the hot keys on page 33. • For Up/Increase adjustment. Rotation Key 2 • By default, the key is the hot key for Learning. To change the default settings, see Customizing the hot keys on page 33. • For Down/Decrease adjustment. Custom Key / • By default, the key is the hot key for Brightness.
3. Select an appropriate display mode. The setting will take effect immediately. Choosing an appropriate picture mode Your monitor provides various picture modes that are suitable for different types of images. See Mode menu on page 41 for all the available picture modes. Go to Mode for a desired picture mode. If Low Blue Light Plus is preferred, select Low Blue Light Plus to enable it. And go to Eye Care and Low Blue Light Plus to select one of the low blue light modes from the list.
MIC LED indicator Light color Description Green The microphone is turned on and ready for use. Amber The microphone is muted. Off The microphone is not available. Charging the connected device via USB-C™ port The USB-C™ port on your monitor supports power delivery in standby mode yet it is disabled by default. If video source via USB-C™ port is detected, you will be prompted to enable USB-C™ power delivery function in monitor standby mode. Select Yes to proceed.
6. On you laptop, decide the way you want the content to be displayed on the connected monitors: Duplicate, Extend, or Projector only. Additional software (purchased separately) may be used to manage the display. Refer to the manual of the purchased software for more information. Supported resolution To perform MST, a limited number of compatible and connected monitors is required to ensure image quality. The following information shows the image resolution available to each monitor.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press the main menu. See Basic menu operation on page 32 for details. (Menu) to access Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear.
Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input USB-C Learning HDMI Mode DP 50 Eye Care Color Audio Custom System 1. Select 2. Use (Menu) from the hot key menu. or 3.
Learning menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Visual Mode Audio Scenario 40 Navigating the main menu Function Care Mode For online learning with low contrast and high saturation. Coding For coding or programming with high contrast and saturation. Reading For reading e-books or documents. ePaper For reading e-books or documents in black and white with suitable on-screen brightness and clear texts. Standard Balances all settings for use without a specific scenario. Dialogue Cancels noise to improve sound clarity.
Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function sRGB For better color matching representation with the peripheral devices, such as printers, digital cameras, etc. Color Weakness Adjusts color matching representation for people with color vision deficiency to distinguish colors easily. You are provided with Red Filter and Green Filter on this monitor. Go to Eye Care > Color Weakness and choose one as needed. See Color Weakness on page 44 for more information.
Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Low Blue Light Plus Function Range Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes. The amount of blue light reduced in each low blue light mode varies and has been set particularly for the specified scenario. Choose one mode to suit your needs. Color Weakness 44 Navigating the main menu Multimedia For viewing multimedia files. Web Surfing For web surfing. Office For office works or office environment.
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Color Normal Temperature Bluish Range Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input Audio Scenario Standard Learning Speaker Dialogue Mode Microphone Music 50 Eye Care Color Audio Custom System 1. Select 2.
Item Speaker Microphone 48 Navigating the main menu Function Range Adjusts the speaker settings. Speaker Volume Adjusts the speaker volume. 0 ~ 100 Speaker Mute Mutes the speaker. • ON • OFF Adjusts the microphone settings. MIC Volume Adjusts the microphone volume. 0 ~ 10 Noise Cancellation Reduces unwanted noises around. This determines the sensitivity of the built-in microphone. If the setting is High, more noises are reduced.
Custom menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Custom Key 50 Navigating the main menu Function Range Sets the function to be accessed by Custom Key. • Brightness Select a category first, and choose up to 3 options to • Speaker be accessed by this key.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input OSD Settings Language 5 sec. Learning Dynamic Contrast Display Time 10 sec. Mode Display Mode OSD Lock 15 sec.
Item OSD Settings Function Language Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. Range • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • •日本語 •한국어 •繁體中文 •简体中文 Display Time Adjusts the display time of the OSD menu. OSD Lock Prevents all the monitor settings from being accidentally changed.
Item Display Mode Function Range This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Mode, different Display Mode option is pre-set. Change the setting if needed Full Scales the input image to fill the screen. Ideal for 16:9 aspect images.
Item 54 Function Range Resolution Notice Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor. • ON • OFF Information Displays the current monitor property settings. • Current Resolution • Optimum Resolution (best with the monitor) • Model Name Reset All Resets all mode, color and geometry settings to the factory default values.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. • If a VGA extension cable is used, remove the extension cable for the test. Is the image now in focus? Download Resolution file from the website (see Product support on page 3).
You are running the monitor at its native resolution, but the image is still distorted. Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See Display Mode on page 53 for details. The image is displaced in one direction.
Audio No sound can be heard from the built-in speakers. (selected models only) • Check whether the desired cable to input audio signals is properly connected. See Connect the headphone. on page 17 for details. • Increase the volume (volume may be muted or too low). • Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.) No sound can be heard from the connected external speakers.
USB-C™ connection No video or audio output from the laptop with USB-C™ connection. • Check the cable connections and menu settings in the following order. • Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See Connect the PC video cable on page 17 for more information. • Check if the input source has been selected to USB-C from Input.
