User Manual
Table Of Contents
- Copyright
- Disclaimer
- Power Safety
- Getting started
- Getting to know your monitor
- How to assemble your monitor hardware (for models without height adjustment stand)
- Assembling your monitor with a height adjustment stand
- Getting the most from your BenQ monitor
- How to adjust your monitor
- Navigating the main menu
- Troubleshooting
60 Troubleshooting
Sensors (selected models only)
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence function is set to ON. Check Eye
Care
> Bright Intelligence.
• If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front of
the sensor. Bright colors (especially white and fluorescent
colors) reflect light and the sensor cannot detect the main light
sources.