User Manual

61 Troubleshooting
Remote control (selected models only)
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.
The monitor does not respond to the remote control.
• Check if the remote control and the monitor are within the effective range and there are no
obstacles between them. See The remote control (EW3280U only) on page 32 for more
information.
• The remote control’s battery is running low. Replace the battery with a new one. See
Installing the battery on page 15 for more information.
• Check if the OSD controls are locked. To unlock the OSD controls, press and hold any key
on the rear of the monitor for 5 seconds.