LCD Monitor User Manual Entertainment Monitor | EW Series
Copyright Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. • Turn off the monitor and the power before disconnecting the cables from the LCD monitor. • Always unplug the product from the power outlet before cleaning.
Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Tip Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.
Table of Contents Copyright ......................................................................................................................................2 Getting started .............................................................................................................................8 Getting to know your monitor ............................................................................................. 11 Front view.....................................................................
Audio menu ............................................................................................................................................. 50 Eye Care menu ....................................................................................................................................... 52 Custom Key menu ................................................................................................................................ 54 System menu ...........................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
Power Cord (Picture may differ from product supplied for your region.
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. • Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Getting to know your monitor Front view EW3280U 1 2 3 EW2780U / EW2780Q 2 3 4 4 5 (Bottom view without monitor stand) 2 2 1. Volume knob 2. Speakers 3. Light sensor / proximity sensor / IR receiver (for remote control*) 4. Power indicator 5. HDRi hot key *: IR receiver is for EW3280U only.
Back view EW3280U EW2780U / EW2780Q 6 7 7 8 8 9 10 12 11 13 14 15 6. Speakers 7. Control buttons 8. Power button 9. Headphone jack 10. HDMI socket x 2 11. DisplayPort socket 12. USB-C™ port (EW3280U / EW2780U) 13. Cable cover 14. AC power input jack 15. Kensington lock slot • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 21.
Getting to know your remote control (EW3280U only) Front view 1 9 2 3 No. Name 4 10 5 6 7 8 11 Key 12 Description 1 Power key Turns the power on or off. 2 OK key • Enters sub menu. • Confirms the selection. 3 Navigation keys • Goes to the previous menu item. • For up / increase adjustment Enters sub menus. • Goes to the next menu item. • For down / decrease adjustment. • Returns to the previous menu. • Exits OSD menu. 14 4 HDR Mode key Accesses a list of HDR options.
No. Name Key Description 8 Volume down key Decreases the volume. 9 Input source key Accesses a list of available input sources. Press repeatedly to cycle through these options. 10 Menu key • Activates OSD main menu. • (When the hotkey menu has been activated) Closes the hotkey menu. 11 Audio Scenario key Accesses a list of audio scenario options. Press repeatedly to cycle through these options. 12 Volume up key Increases the volume. OSD = On Screen Display. Installing the battery 1.
4. Replace the provided battery (CR2032) onto the battery holder properly. Make sure that the positive terminal (+) faces upward. 1 2 5. Replace the battery cover. The remote control is ready to use now. 1 2 • Keep the remote control and the battery out of reach of children. • The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U) Not all monitors equipped with USB-C™ ports support power delivery. If power delivery function is not available, additional power supply to the connected device is required. With the power delivery function, your monitor helps supply power to the connected USB-C™ devices.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available controls, input and output jacks may vary depending on the purchased model. • Avoid finger pressure on the screen surface. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Tighten the screws that fix the stand to the monitor. To secure or release a screw, a flat-head screwdriver or a coin is required. Depending on the monitor size, there may be more than one screw that fixes the stand to the monitor. The illustrations in this document are for your reference only and may look different from the appearance of the product.
2. Remove the cover of the cable management system. The stand arm also works as a cable management system that helps keep the cables neat and clean. Slide the cable cover up to align the marking on the cable cover with the unlock icon on the stand arm. Remove the cover as illustrated. You can have one power cord, two video cables, and one audio cable routed together. Pass a cable through the cable management hole on the stand arm first while cabling. Start with the ones with bigger connectors.
4. Connect the PC video cable. The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region. (EW3280U / EW2780U only) or or or • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. • Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.
5. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 6. Install the cable cover. After all cables have been connected to the monitor, work with the cable management system to route the cables properly. Align the marking on the cable cover to the unlock icon on the stand arm. Install the cable cover back to the stand arm, and slide down to lock it into place.
Turn on the computer too, and press the 5-way controller to select an input source. The displayed input icons vary depending on the available video inputs of the purchased model. Follow the instructions in Getting the most from your BenQ monitor on page 26 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions •Install your monitor and monitor mounting kit on a wall with flat surface. •Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
How to install on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The remote control (EW3280U only) 1. Follow the instructions in Installing the battery on page 15 to get the remote control ready. 2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down). Make sure that there are not obstacles between the remote control and the IR sensor on the monitor. 3.
The control panel 1 2 3 No. Name Description 1. Custom keys Accesses the functions or menu items displayed on the screen, right next to each key. See Working with the hot keys on page 36 for more information. 2. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 34 for more information. 3. Power key Turns the power on or off.
5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up Left Right Down 5-way controller operation OSD icon Function (When no menu has been activated) N/A Press the 5-way controller • (Without video cable connection) Activates the video source selection menu.
OSD icon 5-way controller operation Function Move down • Goes to the next menu item. • For down / decrease adjustment. Move to the left • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings. 1 2 4 3 1. Press the 5-way controller. 2. The hot key menu is displayed.
Working with the hot keys The custom keys (located above the 5-way controller) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys. Accessing the hot key functions 1. Press any of the custom keys on the rear of the monitor. 2. Press the key with the desired function repeatedly to cycle through available options on the list.
6. Under the category, check to select up to 3 items for quick access by this key. Mode: Standard Input Custom Key 1 Color Mode Low Blue Light Picture Custom Key 2 HDR Mode Rec. 709 Color Input Color Weakness Audio Audio Scenario M-book Eye Care Standard Custom Key User System Back Move Edit Please check 1 ~ 3 items • OSD = On Screen Display. The hot keys only operate while the main menu is not currently displaying.
3. Press the same key repeatedly to cycle through the options to the desired one. See HDR Mode on page 48 for more information. EW3280U +'5 0RGH *DPH +'5L &LQHPD +'5L 'LVSOD\ +'5 2)) EW2780U / EW2780Q +'5 0RGH *DPH +'5L &LQHPD +'5L +'5 2)) To enable B.I+ or HDR respectively, see Adjusting screen brightness automatically (Bright Intelligence Plus) on page 38 or Enabling HDR function on page 39.
Working with HDR technology • Your monitor supports HDR10 technology. • The information regarding HDR-compatible devices and content in this document is most up-to-date at the time of publication. For the latest information, contact your device manufacturer and content provider. To enable HDR function, you need to have a compatible player and content. 1. Make sure a FHD/4K HDR player is ready. Players with the following names and resolutions are supported.
chosen for non-HDR content. You can manually enable HDR-emulated mode by selecting Game HDRi, Cinema HDRi or Display HDR from HDR Mode. Availability of HDR Mode options Content type OSD message Availability of Color Mode options HDR content Game HDRi Cinema HDRi Display HDR (EW3280U) HDR (EW2780U / EW2780Q) HDR: On All Color Mode options are not available.
2. Select one option from the list. See Scenario on page 50 for more information. EW3280U $XGLR 6FHQDULR 323 /LYH &LQHPD 'LDORJ 9RFDO 5RFN 3DUW\ *DPH Adjusting display mode To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor. 1. Press any of the control keys to bring up the hot key menu, and press access the main menu. 2. Go to Picture > Advanced > Display Mode. (Menu) to 3.
Activating FreeSync (EW3280U only) Monitors featuring with the VESA standard FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure to connect with DisplayPort or HDMI. See Connect the PC video cable. on page 21 for more information. For any questions related to FreeSync performance please refer to www.AMD.com.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 34 for details. Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out.
Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input DP Picture USB-C Color HDMI1 Audio HDMI2 Eye Care Custom Key System Back Move 1. Select 2.
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Display Mode Range This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Color Mode, different Display Mode option is pre-set. Change the setting if needed. Overscan Full Scales the input image to fill the screen. Ideal for 16:9 aspect images.
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Color Weakness Adjusts color matching representation for people with color vision deficiency to distinguish colors easily. You are provided with Red Filter and Green Filter on this monitor. Go to Eye Care > Color Weakness and choose one as needed. See Color Weakness on page 48 for more information. HDR Mode 48 M-book Minimizes the visual differences between the monitor and the connected MacBook series product. Standard For basic PC application.
Item Function Color Normal Temperature Range Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color. User Define The blend of the Red, Green and Blue primary • R (0~100) colors can be altered to change the color tint of • G (0~100) the image.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input Scenario Picture Volume Color Mute 25 Audio Eye Care Custom Key System Back Move 1. Select 2.
Item Function Rock / Party Range Enables 3D surrounding effect and beat booster. Volume Adjusts the audio volume. 0 ~ 50 Mute Mutes the audio input.
Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Low Blue Light Input B.I.
Item Function Range Adjust by Duration The color temperature of the monitor changes as the usage • ON time increases to reduce possible eye strain. • OFF Eye Reminder Allows the built-in proximity sensor to detect your presence within the range of approximately 90 cm. If the sensor detects your presence for more than the set period of time, the monitor displays a pop-up message that reminds you to rest your eyes.
Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input Custom Key 1 Color Mode Low Blue Light Picture Custom Key 2 HDR Mode Rec.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Input OSD Settings Language 3 Sec. Picture DDC/CI Display Time 5 Sec. Color Input Auto Switch OSD Lock 10 Sec.
Item OSD Settings Function Language Range Sets the OSD menu language. • English • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending • Italiano on the product supplied in your region. • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • • 日本語 •한국어 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. OSD Lock Prevents all the monitor settings from being accidentally changed.
Item DDC/CI Function Range Allows the monitor settings to be set through the software on the PC. • ON • OFF DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics. Input Auto Switch Once enabled, the specific port will be in the input auto • ON select loop. Otherwise, it can only be selected by input select • OFF or by hot key.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution. Pixel errors can be seen.
Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange. • If the LED lights up in solid white, the monitor is powered on.
No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. • (EW3280U / EW2780U) If USB-C™ connection is established, make sure the appropriate audio output setting on your laptop has been selected.
Remote control (selected models only) The monitor does not respond to the remote control. • Check if the remote control and the monitor are within the effective range and there are no obstacles between them. See The remote control (EW3280U only) on page 32 for more information. • The remote control’s battery is running low. Replace the battery with a new one. See Installing the battery on page 15 for more information. • Check if the OSD controls are locked.
