ST4302S/ST5502S/ST6502S ST7502S/ST8602S Digital Signage User Manual
Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes. Copyright Copyright 2022 BenQ Corporation. All rights reserved.
Product support iii Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.
iv Table of Contents Table of Contents Product support.................................................................. iii Safety warnings and precautions ...................................... 1 Important safety instructions............................................ 2 Notes on the LCD panel of this display .................................... Safety notice for remote control ................................................ Battery safety notice ........................................................
Table of Contents Screen.............................................................................................. Audio ............................................................................................... Configuration 1 ............................................................................. Configuration 2 ............................................................................. Advanced option...........................................................................
1 Safety warnings and precautions Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Important safety instructions 2 Important safety instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
3 Important safety instructions • LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time.
Important safety instructions 4 BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society.
5 Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display AAA battery x 2 Power cord (By region) HDMI cable x 1 RS232 cable x 1 Remote control Quick start guide • The type of power cord supplied may differ from that illustrated depending on your region of purchase. • Before discarding the package, check that you haven't left any accessories inside the box.
Setting up the display 6 Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. • Refer the installation to qualified technicians.
Setting up the display 56 287 56 ,1 86% 86% 0,&52 6' ,5 287 ,5 ,1 +'0 ,1 5- 3& /,1( ,1 '9, ' ,1 9*$ ,1 $8',2 287 +'0, ,1 +'0, ,1 4 * $ 7 :$// 02817 6&5(: 7+5($' 0 PP ST8602S 5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions.
Setting up the display Mounting in portrait orientation (for ST4302S & ST5502S only) This display can be installed in both landscape and portrait orientation. When mounting the display in portrait orientation, rotate the display 90 degrees counter-clockwise as illustrated ensuring that the IR sensor of the display is orientated toward the top of the display.
9 Parts of the display and their functions Parts of the display and their functions ST4302S & ST5502S E D A C B ST6502S & ST7502S & ST8602S E 56 287 56 ,1 86% 86% 0,&52 6' ,5 287 D ,5 ,1 +'0 ,1 4 * $ A 9 +] $ 5- C A B C D E 3& /,1( ,1 '9, ' ,1 9*$ ,1 $8',2 287 +'0, ,1 +'0, ,1 4 * $ 4 * $ B Remote Control Sensor & Power Status Indicator Control panel Input/output terminals: Bottom side Input/output terminals: Left
Parts of the display and their functions 10 Power status indicator Color Status Green Green and Red Red On Blink On Red Blink Red On Green Blink Off Off Description The display is turned on. The display is updating the firmware. The display is in standby mode. The display is receiving commands from the remote control. The display is in standby mode and Schedule has been enabled. Refer to Advanced option on page 33 for more information. Power switch is turned off. Control panel 1 No.
11 Parts of the display and their functions Input/output terminals Bottom side ST4302S & ST5502S & ST6502S RJ45 1 2 3 PC LINE IN DVI(DVI-D) IN 4 5 PC LINE IN DVI(DVI-D) IN 4 5 VGA IN 6 AUDIO OUT HDMI1 IN 7 8 HDMI2 IN 9 ST7502S & ST8602S RJ45 2 No.
Parts of the display and their functions 12 Left Side ST6502S & ST7502S & ST8602S ST4302S & ST5502S RS232 OUT 1 RS232 IN USB2.0 3 USB2.0 MICRO SD 5 IR-OUT IR-IN 7 RS232 OUT 2 USB2.0 4 Name 5 IR-OUT IR-IN HDM3 IN No. 3 USB2.0 MICRO SD 6 1 RS232 IN 7 2 4 6 8 Description Connects with the serial I/O input connector of a device to transfer data. Connects with the serial I/O output connector of a device to receive data. 1 RS232 OUT 2 RS232 IN 3 USB2.0 4 USB2.
13 Parts of the display and their functions Remote control • Scrolls up/down/left/right when opening a web page. 10 1 11 2 ADJUST 7 No function. 8 3 12 4 13 5 14 15 6 16 7 Disables the audio. 10 17 8 9 18 / 9 / / • The red, green, and yellow buttons have no function. • The blue button turns on/off the backlight of the display. NORMAL Returns to normal operation after setting display ID. 11 ID Sets display ID if you need to control several displays in a daisy chain.
Parts of the display and their functions 14 Using the remote control Installing remote control batteries 1. Press and flip open the battery compartment cover. 2. Insert two AAA batteries into the battery compartment ensuring that the (+) and (-) signs on the batteries match the (+) and (-) indications on the battery compartment. 3. Flip and slide the cover over the battery compartment so the tab on the cover is inserted into the opening in the compartment.
15 Connection Connection Connecting audio/video signals Pay attention to the following notes when you connect cables: • Please turn off all devices. • Familiarize yourself with the audio/video ports on the display and the devices you want to use. Be aware that incorrect connections may adversely affect picture quality. • Do not remove cables from the ports by pulling the cable itself. Always grasp and pull the connectors at the end of the cable.
Connection ST6502S & ST7502S & ST8602S: 56 287 56 ,1 86% 86% 0,&52 6' ,5 287 ,5 ,1 +'0 ,1 4 * $ 9 +] $ 5- 3& /,1( ,1 '9, ' ,1 9*$ ,1 $8',2 287 +'0, ,1 +'0, ,1 4 * $ 4 * $ HDMI cable Audio cable DVI-D cable Computer 16
17 Connection Connecting the analog input 1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the PC LINE IN jack on the display using a suitable audio cable. 3. Press INPUT and then select VGA from the input source menu.
Connection 18 Connecting the multimedia inputs To play multimedia files stored on the USB flash drive, insert the USB flash drive into the USB2.0 port. USB flash drive USB 2.0 standard spec is 0.5A and USB 3.0 standard spec is 0.9A.
19 Connection Connecting power Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only. • The power cord and outlet illustrated may differ from the ones used in your region. • Only use an appropriate power cord for your region.
Basic operations 20 Basic operations Turning the display on or off 1. Be sure to follow the instruction in Connecting power on page 19. 2. Before turning on the display, make sure the power switch is set to ON. The system will enter standby mode. Power Switch The display’s standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF and then disconnect the power cord from the power outlet.
21 Basic operations Operations in the OSD menu Using the control panel buttons Using the remote control 1. Press MENU to open the OSD menu. 1. Press 2. In the OSD menu, press scroll up or down. 3. Press or to to confirm selections. 2. Press to open the OSD menu. or to scroll up or down. 3. Press OK to confirm selections. 4. Press or to adjust settings and press to confirm changes. Press to return to the previous page. 4. Press and to adjust settings and press OK to confirm changes.
Basic operations 22 Initial setup After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment. 2. Select Next on the screen to begin.
23 Basic operations Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. To find the MAC address in operating system of the display, please go to Settings > System > About > Status. Network setting Follow the steps below to configure the wired network settings for the display. 1. Connect the display to a local network via an RJ45 cable. 2. On the main screen, select Settings. 3. Go to Network & Internet > Ethernet.
Basic operations 24 Wireless connection You need to install a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information about the wireless adapter. 1. Install a wireless adapter to the display. 2. On the main screen, select Settings. 3. Go to Network & Internet > Wi-Fi. 4. Enable Wi-Fi. The available networks will appear on the screen. 5. Select the wireless network you want to connect to. 6.
25 Basic operations Activating X-Sign screen saver To turn the non-touch display into a big presentation screen without using remote control: 1. On the main screen, select Settings. 2. Go to Signage Display > General settings > X-Sign screen saver to change the timeout settings. 3. Return to the main screen. The screen saver will launch after a specified time of inactivity.
Basic operations 26 Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. To manually update the software: On the main screen, go to Settings > System > About > BenQ System Updates. • Update system: The device will search for the update file while connecting to the Internet. • USB update: - Copy the update file to the root of a FAT32 format USB drive.
27 OSD menu operations OSD menu operations Picture Menu Brightness Contrast Sharpness Picture Brightness 90 Screen Contrast 50 Audio Sharpness 20 Configuration 1 Black level 50 Configuration 2 Tint 50 Advanced option Color 55 Noise reduction Medium Gamma selection Native Color temperature Native Color control Action Smart power Off Overscan Off Description Adjusts the brightness of the display (0 to 100). Adjusts the contrast of the display (0 to 100).
OSD menu operations 28 Menu Description Color control Select Color temperature > User 1 to activate Color control. You can adjust individual red, green, and blue color balance. • R (0 to 255) • G (0 to 255) • B (0 to 255) Adjusts the power consumption based on the brightness of the display automatically. • Off: No adjustment. • Medium: 80% of power consumption relative to the brightness. • High: 65% of power consumption relative to the brightness. Enlarges the image displayed on the screen (Off / On).
29 OSD menu operations Screen Picture H position 50 Screen V position 50 Audio Clock 50 Configuration 1 Clock phase 22 Configuration 2 Zoom mode Full Advanced option Auto adjust Action Screen reset Action Menu Description H position Adjusts the horizontal position of the video from the VGA IN input source (0 to 100). Adjusts the vertical position of the video from the VGA IN input source (0 to 100). Adjusts the width of the video from the VGA IN input source (0 to 100).
OSD menu operations 30 Audio Menu Balance Treble Bass Volume Audio Out (Line Out) Picture Balance 50 Screen Treble 50 Audio Bass 50 Configuration 1 Volume 30 Configuration 2 Audio Out (Line Out) 30 Advanced option Maximum Volume 100 Minimum Volume 0 Mute Off Audio source Digital Audio reset Action Audio Out Sync Off Speaker Setting Off Description Adjusts the sound balance of the audio output (0 to100). Adjusts the treble of the audio output (0 to 100).
31 OSD menu operations Configuration 1 Picture Switch on state Force on Screen Panel saving Action Audio RS232 routing RS232 Configuration 1 Boot on source Action Configuration 2 WOL Off Advanced option Configuration1 reset Action Factory reset Action Menu Switch on state Panel saving Description Sets the power-on status of the display (Power off / Forced on / Last status). Reduces the image persistence or image burn-in.
OSD menu operations 32 Configuration 2 Picture OSD turn off 45 Screen OSD H position 50 Audio OSD V position 50 Configuration 1 Rotation Landscape Configuration 2 Information OSD 10 Advanced option Logo On Monitor ID Action Heat status 24.21°C 75.57°F Monitor information Action HDMI Version Configuration2 reset Action Menu Description OSD turn off Sets the number of seconds the OSD menu is displayed before it automatically closes (Off / 5 to 120 seconds).
33 OSD menu operations Advanced option Picture IR control Unlock Screen Power LED Light On Audio Keyboard control Unlock Configuration 1 Tiling Action Configuration 2 Off Timer Off Advanced option Date and time Action Schedule Action HDMI with One Wire Off Auto signal detection Off Language English OSD transparency Off Menu IR control Description Allows you to control several displays simultaneously using one remote control when the displays are daisy chained together via the
OSD menu operations Menu Keyboard control Tiling 34 Description Locks/Unlocks the buttons on the rear panel of the display. • Unlock: Unlocks the buttons. • Lock All: Locks the buttons. • Lock All but Volume: Only allows you to adjust the volume of the display. • Lock All but Power: Only allows you to turn on/off the display. • Lock All except PWR & VOL: Only allows you to turn on/off the display and adjust the volume of the display. Allows you to create a video wall that consists of up to 150 displays.
35 OSD menu operations Menu Description Schedule Allows the display to automatically turn on/off at a preconfigured time. • Schedule list: Allows users to create up to 7 schedules (1 to 7). • Enable: Check to enable the schedule. • Start time: Sets the time to turn on the display. • End time: Sets the time to turn off the display. • Input: Sets the input source that the display automatically opens when powered on (VGA IN / DVI IN / HDMI1 IN / HDMI2 IN / HDMI3 IN).
System interface 36 System interface Note that this is a closed platform. The closed platform ensures the proper use of the display by preventing downloads and use of unauthorized apps. Main screen Main screen of the display allows you to use BenQ’s various proprietary applications to create, manage, play captivating digital signage content to instantaneously engage your customers, as well as adjust display settings.
37 System interface Application Name Description BenQ Suggests ( ) X-Sign Broadcast ( ) TeamViewer Meeting ( Firefox ( ) WPS Office ( ) TeamViewer QuickSupport ( Settings ( ) ) Allows you to download recommended apps. Refer to BenQ Suggests on page 41 for more information. Serves as a wireless broadcast system that allows immediate message delivery as well as group notification. Gives you access to instant or scheduled group meetings with any other TeamViewer Meeting users.
System interface 38 APPS X-Sign X-Sign is a digital signage content creation app. Users can create content with X-Sign Designer on their PCs or laptops and then import the file to the display through the USB flash drive. The content will be played automatically. • Refer to Activating X-Sign screen saver on page 25 for more information. • X-Sign Designer can be downloaded from BenQ website. Please refer to the postcard in the accessory pack for the download instructions.
39 System interface InstaShare InstaShare allows you to mirror the display's screen on your mobile device for handson annotation and mirror the screen of your mobile device on the display. Before launching InstaShare, make sure your display is properly connected to lnternet. To use InstaShare: 1. Make sure your mobile device (such as smartphone or tablet) and the display are connected to the same network. 2. Download and install the InstaShare app on your mobile device. 3.
System interface 40 You can also select Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.
41 System interface BenQ Suggests BenQ Suggests allows you to view and download recommended apps. After BenQ Suggests is launched, you can select the category on the left panel to browse the suggested apps. Select an app from the selected category to view the basic description of the app. Function Search ( ) Education ( Corporation ( Exit ( ) Description Searches for an app. ) ) Opens the recommended app list in the Education category. Opens the recommended app list in the Corporation category.
System interface 42 WPS Office WPS Office allows you to read PDF files or edit files that are supported in Microsoft Office, PowerPoint, and Excel. To edit a file with WPS Office: Function Open Share Manage Description Allows you to browse and open a file. Allows you to share your files through email or other sharing applications. Allows you to edit or manage the document. 1.
43 System interface Function Description Allows you to open, save, share, print, and manage your presentations. Allows you to change or edit the presentation views. Allows you to start or set up a slideshow. Allows you to edit the content or format of the slides. Allows you to insert tables, pictures, charts, comments, video, or audio. Allows you to apply or adjust the timing of a transition. Allows you to write, draw, paint or sketch. Allows you to Select to start a slideshow.
System interface Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP/ 2003 / 2007 / 2010 Supported Office software formats: Office Software Word Excel PowerPoint Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm ppt / pptx 44
45 System interface Media Player Media Player allows you to view your photos or play audio or video files. Media Player also allows you to create and play playlists of your media files. After Media Player is launched, you will see the main Media Player screen with the following options: Menu Browse Play Compose Settings Description Allows you to search for and play individual media files. Refer to Browse on page 46 for more information. Allows you to play your playlists.
System interface 46 Browse When selecting Browse on the main Media Player screen, a message will appear allowing you to select where your files are located. Once a file is selected from the location, it will begin playing. Menu Description Internal Searches for files from the internal storage of the display. Searches for files from a USB flash drive connected to the display through the USB2.0 port at the left side of the display.
47 System interface Play When selecting Play on the main Media Player screen, the PlayList menu will appear. You can select a playlist to play. • You are allowed to create up to 7 playlists for your media files. Refer to Compose on page 48 for more information. • The Play menu only allows you to play playlists. If you want to play an individual media file only, use Browse to search for the media file and then play it directly. Refer to Browse on page 46 for more information.
System interface 48 Compose When selecting Compose on the Media Player screen, the PlayList menu will appear. You can select an empty field and start creating a playlist for your media files or edit an existing playlist. Creating/Editing a Playlist • If you select an empty field, a message requesting you select where your files are located will appear. Select where your files are stored and start creating the playlist.
49 System interface When the Compose screen appear, you can start creating a playlist or editing an existing playlist. You can use the remote control to create or edit a playlist. • To confirm the selected item, press OK. . • To play the file, press • To see the file’s information, press . • To open the toolbar, press Menu Playlist Source . Refer to Toolbar on page 49 for more information. Description Displays the files in the playlist. Displays the files in the internal storage.
System interface Menu Delete all Add/Remove Sort Save/Abort Back Description Deletes all files in the playlist. Adds a file into the playlist or removes a file from the playlist. Prioritizes the play sequence of the files in the playlist. Saves or aborts the playlist. Closes the toolbar.
51 System interface Settings You can set the audio/video effects for the playback of your media files. Menu Repeat Mode Slideshow Effect Effect Duration Software decode Autoplay Description Sets the repeat mode of the playlists. • Repeat once: Repeats the selected playlist. • Repeat all: Repeats all playlists. Sets the transition effects for the slideshow of your photos (Right to left / Fold / Corner / None).
System interface 52 Supported media formats Video Video Codec Resolution Bit Rate MPEG 1/2 MPEG 4 H.263 H.264 H.265 VP8 1080P @ 30 fps 1080P @ 30 fps 1080P @ 30 fps 4k2k @ 60 fps 4k2k @ 60 fps 1920 x 1080 @ 30 fps 40 Mbps 40 Mbps 40 Mbps 135 Mbps 100 Mbps 50 Mbps Audio Audio Codec Sampling Rate Channel Bit Rate MPEG 1/2/2.5 Layer 3 MPEG 1/2 Layer 1 MPEG 1/2 Layer 2 8 KHz - 48 KHz 16 KHz - 48 KHz 16 KHz - 48 KHz 2 2 2 AAC, HEAAC 8 KHz - 48 KHz 5.
53 Product information Product information Specifications Specifcations Item Backlight Panel size Pixel pitch (mm) Frame Rate Native resolution (pixels) LCD panel Active Area (mm) Brightness (cd/m2) (typical) Contrast (typical) Response time (ms) (typical) Panel Bit (8 or 10) Aspect Ratio ST4302S/ST5502S/ST6502S/ ST7502S/ST8602S D-LED ST4302S: 43" ST5502S: 55" ST6502S: 65" ST7502S: 75" ST8602S: 86" ST4302S: 0.245 x 0.245 ST5502S: 0.315 x 0.315 ST6502S: 0.372 x 0.372 ST7502S: 0.4296 x 0.
Product information Video Input Output Audio Audio USB (Type A) SD card Control Audio OPS-Slot Audio W (Amp) Internal speaker Supply Power Consumption Max. Consumption Standby Operating Temperature Operating Humidity Environment Storage Temperature Storage Humidity Display Orientation 54 ST4302S, ST5502S: VGA x1, HDMI x2 (2.0), DVI x1 ST6502S, ST7502S, ST8602S: VGA x1, HDMI x3 (2.0), DVI x1 PC Audio input x1 (3.5mm) x2 (2.0) x1 RS232 (phone jack 2.5mm, in/out) Line out x1 (3.
55 Product information Weight (without packing / with packing) (kg) Mechanical Dimensions (W x H x D) (mm) Bezel Dimension - T/B/L/R (mm) Feature Image setting Sharpness enhancement 10-bit color processing Source / volume control HDMI-HDCP Internal Temperature Sensor CEC Control FW Update RTC Function ST4302S: 10.7/14.3 ST5502S: 16.6/22.0 ST6502S: 29.0/37.4 ST7502S: 35.9/46.1 ST8602S: 50.0/64.3 ST4302S: 973.0 x 561.2 x 63.5 ST5502S: 1241.8 x 712.6 x 63.5 ST6502S: 1462.3 x 837.3 x 68.9 ST7502S: 1683.
Product information 56 Dimensions ST4302S Unit: mm
Product information 57 ST5502S 287/,1( %(=(/ 23(1,1* $&7,9( $5($ $&7,9( $5($ %(=(/ 23(1,1* 287/,1( :$// 02817 6&5(: 7+5($' '(37+ 0 [ PP Unit: mm
287/,1( %(=(/ 23(1,1* $&7,9( $5($ PP PP 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 58 Product information ST6502S 4 * $ 9 +] $ 5- :$// 02817 6&5(: 7+5($' 0 PP 3& /,1( ,1 '9, ' ,1 9*$ ,1 +'0, ,1 +'0, ,1 4 * $ $8',2 287 56 ,1 56 287 86% 86% +'0 ,1 ,5 ,1 ,5 287 0,&52 6' 4 * $ Unit: mm
Product information 59 ST7502S 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( PP %(=(/ 23(1,1* $&7,9( $5($ 5- 3& /,1( ,1 '9, ' ,1 $8',2 287 +'0, ,1 +'0, ,1 9*$ ,1 56 287 86% 86% 56 ,1 ,5 ,1 ,5 287 0,&52 6' Unit: mm
287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( PP %(=(/ 23(1,1* $&7,9( $5($ 60 Product information ST8602S 5- 3& /,1( ,1 '9, ' ,1 9*$ ,1 +'0, ,1 +'0, ,1 4 * $ $8',2 287 :$// 02817 6&5(: 7+5($' 0 PP 56 287 86% 86% 56 ,1 +'0 ,1 ,5 ,1 ,5 287 0,&52 6' Unit: mm
61 Product information Supported input signal resolution Resolution PC Timing (PC device) Input source HDMI 1.4/2.0 VGA/DVI 640 x 480 @ 60Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz 1280 × 720 @ 60Hz 1280 x 1024 @ 60Hz 1440 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 60Hz Resolution Video Timing (non-PC device) (HDMI 2.0 only) Input source (HDMI 1.4 / 2.0) 640 x 480 P 59.94 @ 60Hz 4:3 720 x 480 P 59.
Product information Resolution Video Timing (non-PC device) Input source (HDMI 1.4 / 2.0) 1920 x 1080 P 59.94 @ 60Hz 16:9 1920 x 1080 I 59.94 @ 60Hz 16:9 1920 x 1080 P @ 50Hz 16:9 1920 x 1080 I @ 50Hz 16:9 1920 x 1080 @ 60Hz (HDMI 2.0 only) 3840 x 2160 P 59.94 @ 60Hz (HDMI 2.0 only) 3840 x 2160 P 29.97 @ 30Hz (HDMI 2.0 only) 3840 x 2160 P 23.98 @ 24Hz (HDMI 2.0 only) 3840 x 2160 P @ 50Hz (HDMI 2.0 only) 3840 x 2160 P @ 25Hz (HDMI 2.0 only) 3840 x 2160 @ 30Hz (HDMI 2.
63 Troubleshooting Troubleshooting Problem Solution • Is the display turned on? Check the power status indicator of the display. • Is the signal source device turned on? Turn on the device and try again. No video / image • Are there any loose cable connections? Make sure that all cables are connected firmly. • Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 61 to select a supported resolution and try again.
