ST4302S / ST5502S Digital Signage User Manual
Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes. Copyright Copyright 2021 BenQ Corporation. All rights reserved.
Product support 3 Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.
Table of Contents Table of Contents Product support................................................................... 3 Safety warnings and precautions ...................................... 6 Important safety instructions............................................ 7 Notes on the LCD panel of this display .................................... Safety notice for remote control ................................................ Battery safety notice ..........................................................
Table of Contents Screen.............................................................................................. Audio ............................................................................................... Configuration 1 ............................................................................. Configuration 2 ............................................................................. Advanced option...........................................................................
Safety warnings and precautions Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Important safety instructions 7 Important safety instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important safety instructions • LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time.
Important safety instructions 9 BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society.
Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display AAA battery x 2 Power cord (By region) HDMI cable x 1 RS232 cable x 1 Remote control Quick start guide • The type of power cord supplied may differ from that illustrated depending on your region of purchase. • Before discarding the package, check that you haven't left any accessories inside the box.
Setting up the display 11 Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. • Refer the installation to qualified technicians.
Setting up the display 5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness LCD display of the wall mounting bracket, please refer to below chart for each model. Make sure that all screws are tightened and secured properly. (Recommended torque: 16 (+2/-2) kgf/cm). The mounting means should be strong enough to bear the weight of the display.
Parts of the display and their functions 13 Parts of the display and their functions Rear panel 9 1 No. Name 2 3 4 5 6 7 8 Description Turns the display on/off. 1 2 MUTE Disables the audio. 3 INPUT Opens the input source menu. 4 + 5 - • Increases the volume. • Opens the selected item or confirms a selection in the OSD or input source menu. • Decreases the volume. • Returns to the previous page in the OSD or input source menu. Scrolls up in the OSD or input source menu.
Parts of the display and their functions Input/output terminals Bottom side RJ45 1 No. Name 2 3 PC LINE IN DVI(DVI-D) IN 4 5 VGA IN 6 AUDIO OUT HDMI1 IN 7 8 HDMI2 IN 9 Description 1 AC IN Port Connects to a power outlet through the supplied power cord. 2 Power Switch Turns on/off the power supplied from the AC IN port. 3 RJ45 Connects with a local network using a standard Ethernet cable.
Parts of the display and their functions 15 Left Side RS232 OUT 1 RS232 IN USB2.0 3 USB2.0 TF 5 IR-OUT IR-IN No. Name 7 2 4 6 Description Connects with the serial I/O input connector of a device to transfer data. Connects with the serial I/O output connector of a device to receive data. Connects with a USB 2.0 flash drive to play media files stored on the drive. Connects with a USB 2.0 flash drive to play media files stored on the drive. 1 RS232 OUT 2 RS232 IN 3 USB2.0 4 USB2.
Parts of the display and their functions Remote control ADJUST 7 No function. 10 1 11 8 Disables the audio. 2 / 9 3 12 4 13 5 14 15 / / • The red, green, and yellow buttons have no function. • The blue button turns on/off the backlight of the display. 6 10 16 7 NORMAL Returns to normal operation after setting display ID. 17 8 11 9 ID Sets display ID if you need to control several displays in a daisy chain. 18 FORMAT 12 Adjusts the zoom level.
Parts of the display and their functions 17 Using the remote control Installing remote control batteries 1. Press and flip open the battery compartment cover. 2. Insert two AAA batteries into the battery compartment ensuring that the (+) and (-) signs on the batteries match the (+) and (-) indications on the battery compartment. 3. Flip and slide the cover over the battery compartment so the tab on the cover is inserted into the opening in the compartment.
Connection Connection Connecting audio/video signals Pay attention to the following notes when you connect cables: • Please turn off all devices. • Familiarize yourself with the audio/video ports on the display and the devices you want to use. Be aware that incorrect connections may adversely affect picture quality. • Do not remove cables from the ports by pulling the cable itself. Always grasp and pull the connectors at the end of the cable.
Connection Connecting the analog input 1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the PC LINE IN jack on the display using a suitable audio cable. 3. Press INPUT and then select VGA from the input source menu.
Connection Connecting the multimedia inputs To play multimedia files stored on the USB flash drive, insert the USB flash drive into the USB2.0 port. USB flash drive USB 2.0 standard spec is 0.5A and USB 3.0 standard spec is 0.9A. Connecting power Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only.
Basic operations 21 Basic operations Turning the display on or off 1. Be sure to follow the instruction in Connecting power on page 20. 2. Before turning on the display, make sure the power switch is set to ON. The system will enter standby mode. Power Switch The display’s standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF and then disconnect the power cord from the power outlet.
Basic operations Operations in the OSD menu Using the control panel buttons Using the remote control 1. Press MENU to open the OSD menu. 1. Press to open the OSD menu. 2. In the OSD menu, press scroll up or down. or 3. Press or to to confirm selections. 2. Press to scroll up or down. 3. Press OK to confirm selections. 4. Press or to adjust settings and press to confirm changes. Press to return to the previous page. 4. Press and to adjust settings and press OK to confirm changes.
Basic operations 23 Initial setup After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment. 2. Select Next on the screen to begin.
Basic operations Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. To find the MAC address in operating system of the display, please go to Settings > System > About > Status. Network setting Follow the steps below to configure the wired network settings for the display. 1. Connect the display to a local network via an RJ45 cable. 2. On the main screen, select Settings. 3. Go to Network & Internet > Ethernet.
Basic operations 25 Wireless connection You need to install a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information about the wireless adapter. 1. Install a wireless adapter to the display. 2. On the main screen, select Settings. 3. Go to Network & Internet > Wi-Fi. 4. Enable Wi-Fi. The available networks will appear on the screen. 5. Select the wireless network you want to connect to. 6.
Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. To manually update the software: On the main screen, go to Settings > System > About > BenQ System Updates. • Update system: The device will search for the update file while connecting to the Internet. • USB update: - Copy the update file to the root of a FAT32 format USB drive.
OSD menu operations 27 OSD menu operations Picture Menu Brightness Contrast Sharpness Picture Brightness 90 Screen Contrast 50 Audio Sharpness 20 Configuration 1 Black level 50 Configuration 2 Tint 50 Advanced option Color 55 Noise reduction Medium Gamma selection Native Color temperature Native Color control Action Smart power Off Overscan Off Description Adjusts the brightness of the display (0 to 100). Adjusts the contrast of the display (0 to 100).
OSD menu operations Menu Description Color control Adjusts individual red, green, and blue color balance. • R (0 to 255) • G (0 to 255) • B (0 to 255) Adjusts the power consumption based on the brightness of the display automatically. • Off: No adjustment. • Medium: 80% of power consumption relative to the brightness. • High: 65% of power consumption relative to the brightness. Enlarges the image displayed on the screen (Off / On).
OSD menu operations 29 Screen Picture H position 50 Screen V position 50 Audio Clock 50 Configuration 1 Clock phase 22 Configuration 2 Zoom mode Full Advanced option Auto adjust Action Screen reset Action Menu Description H position Adjusts the horizontal position of the video from the VGA IN input source (0 to 100). Adjusts the vertical position of the video from the VGA IN input source (0 to 100). Adjusts the width of the video from the VGA IN input source (0 to 100).
OSD menu operations Audio Menu Balance Treble Bass Volume Audio Out (Line Out) Picture Balance 50 Screen Treble 50 Audio Bass 50 Configuration 1 Volume 30 Configuration 2 Audio Out (Line Out) 30 Advanced option Maximum Volume 100 Minimum Volume 0 Mute Off Audio source Digital Audio reset Action Audio Out Sync Off Speaker Setting Off Description Adjusts the sound balance of the audio output (0 to100). Adjusts the treble of the audio output (0 to 100).
OSD menu operations 31 Configuration 1 Picture Switch on state Force on Screen Panel saving Action Audio RS232 routing RS232 Configuration 1 Boot on source Action Configuration 2 WOL Off Advanced option Configuration1 reset Action Factory reset Action Menu Switch on state Panel saving Description Sets the power-on status of the display (Power off / Forced on / Last status). Reduces the image persistence or image burn-in.
OSD menu operations Configuration 2 Picture OSD turn off 45 Screen OSD H position 50 Audio OSD V position 50 Configuration 1 Rotation Landscape Configuration 2 Information OSD 10 Advanced option Logo On Monitor ID Action Heat status 24.21°C 75.57°F Monitor information Action HDMI Version Configuration2 reset Action Menu Description OSD turn off Sets the number of seconds the OSD menu is displayed before it automatically closes (Off / 5 to 120 seconds).
OSD menu operations Advanced option Picture IR control Unlock Screen Power LED Light On Audio Keyboard control Unlock Configuration 1 Tiling Action Configuration 2 Off Timer Off Advanced option Date and time Action Schedule Action HDMI with One Wire Off Auto signal detection Off Language English OSD transparency Off Menu IR control Description Allows you to control several displays simultaneously using one remote control when the displays are daisy chained together via the RS23
OSD menu operations Menu Keyboard control Tiling Off timer Date and time Description Locks/Unlocks the buttons on the rear panel of the display. • Unlock: Unlocks the buttons. • Lock All: Locks the buttons. • Lock All but Volume: Only allows you to adjust the volume of the display. • Lock All but Power: Only allows you to turn on/off the display. • Lock All except PWR & VOL: Only allows you to turn on/off the display and adjust the volume of the display.
OSD menu operations 35 Menu Description Schedule Allows the display to automatically turn on/off at a preconfigured time. • Schedule list: Allows users to create up to 7 schedules (1 to 7). • Enable: Check to enable the schedule. • Start time: Sets the time to turn on the display. • End time: Sets the time to turn off the display. • Input: Sets the input source that the display automatically opens when powered on (VGA IN / DVI IN / HDMI1 IN / HDMI2 IN).
System interface System interface Note that this is a closed platform. The closed platform ensures the proper use of the display by preventing downloads and use of unauthorized apps. Main screen Main screen of the display allows you to use BenQ’s various proprietary applications to create, manage, play captivating digital signage content to instantaneously engage your customers, as well as adjust display settings.
System interface Application Name Description BenQ Suggests ( ) X-Sign Broadcast ( ) TeamViewer Meeting ( Firefox ( ) WPS Office ( ) TeamViewer QuickSupport ( Settings ( ) 37 ) Allows you to download recommended apps. Refer to BenQ Suggests on page 41 for more information. Serves as a wireless broadcast system that allows immediate message delivery as well as group notification. Gives you access to instant or scheduled group meetings with any other TeamViewer Meeting users.
System interface APPS X-Sign X-Sign is a digital signage content creation app. Users can create content with X-Sign Designer on their PCs or laptops and then import the file to the display through the USB flash drive. The content will be played automatically. X-Sign Designer can be downloaded from BenQ website. Please refer to the postcard in the accessory pack for the download instructions.
System interface 39 InstaShare InstaShare allows you to mirror the display's screen on your mobile device for handson annotation and mirror the screen of your mobile device on the display. Before launching InstaShare, make sure your display is properly connected to lnternet. To use InstaShare: 1. Make sure your mobile device (such as smartphone or tablet) and the display are connected to the same network. 2. Download and install the InstaShare app on your mobile device. 3.
System interface You can also select Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.
System interface BenQ Suggests BenQ Suggests allows you to view and download recommended apps. After BenQ Suggests is launched, you can select the category on the left panel to browse the suggested apps. Select an app from the selected category to view the basic description of the app. Function Search ( ) Education ( Corporation ( Exit ( ) Description Searches for an app. ) ) Opens the recommended app list in the Education category. Opens the recommended app list in the Corporation category.
System interface WPS Office WPS Office allows you to read PDF files or edit files that are supported in Microsoft Office, PowerPoint, and Excel. To edit a file with WPS Office: Function Open Share Manage Description Allows you to browse and open a file. Allows you to share your files through email or other sharing applications. Allows you to edit or manage the document. 1.
System interface Function Description Allows you to open, save, share, print, and manage your presentations. Allows you to change or edit the presentation views. Allows you to start or set up a slideshow. Allows you to edit the content or format of the slides. Allows you to insert tables, pictures, charts, comments, video, or audio. Allows you to apply or adjust the timing of a transition. Allows you to write, draw, paint or sketch. Allows you to Select to start a slideshow.
System interface Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP/ 2003 / 2007 / 2010 Supported Office software formats: Office Software Word Excel PowerPoint Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm ppt / pptx
System interface 45 Media Player Media Player allows you to view your photos or play audio or video files. Media Player also allows you to create and play playlists of your media files. After Media Player is launched, you will see the main Media Player screen with the following options: Menu Browse Play Compose Settings Description Allows you to search for and play individual media files. Refer to Browse on page 46 for more information. Allows you to play your playlists.
System interface Browse When selecting Browse on the main Media Player screen, a message will appear allowing you to select where your files are located. Once a file is selected from the location, it will begin playing. Menu Description Internal Searches for files from the internal storage of the display. Searches for files from a USB flash drive connected to the display through the USB2.0 port at the left side of the display.
System interface 47 Play When selecting Play on the main Media Player screen, the PlayList menu will appear. You can select a playlist to play. • You are allowed to create up to 7 playlists for your media files. Refer to Compose on page 48 for more information. • The Play menu only allows you to play playlists. If you want to play an individual media file only, use Browse to search for the media file and then play it directly. Refer to Browse on page 46 for more information.
System interface Compose When selecting Compose on the Media Player screen, the PlayList menu will appear. You can select an empty field and start creating a playlist for your media files or edit an existing playlist. Creating/Editing a Playlist • If you select an empty field, a message requesting you select where your files are located will appear. Select where your files are stored and start creating the playlist.
System interface 49 When the Compose screen appear, you can start creating a playlist or editing an existing playlist. You can use the remote control to create or edit a playlist. • To confirm the selected item, press OK. . • To play the file, press • To see the file’s information, press . • To open the toolbar, press Menu Playlist Source . Refer to Toolbar on page 49 for more information. Description Displays the files in the playlist. Displays the files in the internal storage.
System interface Menu Delete all Add/Remove Sort Save/Abort Back Description Deletes all files in the playlist. Adds a file into the playlist or removes a file from the playlist. Prioritizes the play sequence of the files in the playlist. Saves or aborts the playlist. Closes the toolbar.
System interface 51 Settings You can set the audio/video effects for the playback of your media files. Menu Repeat Mode Slideshow Effect Effect Duration Software decode Autoplay Description Sets the repeat mode of the playlists. • Repeat once: Repeats the selected playlist. • Repeat all: Repeats all playlists. Sets the transition effects for the slideshow of your photos (Right to left / Fold / Corner / None).
System interface Supported media formats Video Video Codec Resolution Bit Rate MPEG 1/2 MPEG 4 H.263 H.264 H.265 VP8 1080P @ 30 fps 1080P @ 30 fps 1080P @ 30 fps 4k2k @ 60 fps 4k2k @ 60 fps 1920 x 1080 @ 30 fps 40 Mbps 40 Mbps 40 Mbps 135 Mbps 100 Mbps 50 Mbps Audio Audio Codec Sampling Rate Channel Bit Rate MPEG 1/2/2.5 Layer 3 MPEG 1/2 Layer 1 MPEG 1/2 Layer 2 8 KHz - 48 KHz 16 KHz - 48 KHz 16 KHz - 48 KHz 2 2 2 AAC, HEAAC 8 KHz - 48 KHz 5.
Product information Product information Specifications Item Backlight Panel size Pixel pitch (mm) Frame Rate Native resolution (pixels) LCD panel Active Area (mm) Brightness (cd/m2) (typical) Contrast (typical) Response time (ms) (typical) Input Output Audio Panel Bit (8 or 10) Aspect Ratio Video Audio USB (Type A) SD card Control Audio Audio W (Amp) Internal speaker Supply Power Consumption Max.
Product information Weight (without packing / with packing) (kg) Mechanical Feature Dimensions (W x H x D) (mm) Bezel Dimension - T/B/L/R (mm) Image setting Sharpness enhancement 10-bit color processing Source / volume control HDMI-HDCP Internal Temperature Sensor CEC Control FW Update RTC Function ST4302S: 10.7/14.3 ST5502S: 16.6/22.0 ST4302S: 973.0 x 561.2 x 63.5 ST5502S: 1241.8 x 712.6 x 63.5 13.9/13.9/13.9/13.9 O O O O 2.
$&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ %(=(/ 23(1,1* 55 Product information Dimensions ST4302S 287/,1( :$// 028176&5(: 7+5($' '(37+ 0 / Unit: mm
Product information 56 ST5502S 287/,1( %(=(/ 23(1,1* $&7,9( $5($ $&7,9( $5($ %(=(/ 23(1,1* 287/,1( :$// 02817 6&5(: 7+5($' '(37+ 0 [ PP Unit: mm
Product information Supported input signal resolution Resolution PC Timing (PC device) Input source HDMI 1.4/2.0 VGA/DVI 640 x 480 @ 60Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz 1280 × 720 @ 60Hz 1280 x 1024 @ 60Hz 1440 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 60Hz Resolution Video Timing (non-PC device) (HDMI 2.0 only) Input source (HDMI 1.4 / 2.0) 640 x 480 P 59.94 @ 60Hz 4:3 720 x 480 P 59.
Product information Resolution Video Timing (non-PC device) Input source (HDMI 1.4 / 2.0) 1920 x 1080 P 59.94 @ 60Hz 16:9 1920 x 1080 I 59.94 @ 60Hz 16:9 1920 x 1080 P @ 50Hz 16:9 1920 x 1080 I @ 50Hz 16:9 1920 x 1080 @ 60Hz (HDMI 2.0 only) 3840 x 2160 P 59.94 @ 60Hz (HDMI 2.0 only) 3840 x 2160 P 29.97 @ 30Hz (HDMI 2.0 only) 3840 x 2160 P 23.98 @ 24Hz (HDMI 2.0 only) 3840 x 2160 P @ 50Hz (HDMI 2.0 only) 3840 x 2160 P @ 25Hz (HDMI 2.0 only) 3840 x 2160 @ 30Hz (HDMI 2.
Troubleshooting Troubleshooting Problem Solution • Is the display turned on? Check the power status indicator of the display. • Is the signal source device turned on? Turn on the device and try again. No video / image • Are there any loose cable connections? Make sure that all cables are connected firmly. • Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 57 to select a supported resolution and try again.
