IL4301 / IL5501 Interactive Flat Panel User Manual
Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
Product support 3 Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.
Table of Contents Table of Contents Product support................................................................... 3 Safety warnings and precautions ...................................... 6 Important safety instructions............................................ 7 Notes on this display ..................................................................... Notes on the LCD panel of this display .................................... Safety notice for remote control .....................................
Table of Contents 5 Important instructions for using the touch screen............... 37 Menu operations................................................................ 38 Settings menu ................................................................................ 38 Android system interface................................................. 51 Main screen.................................................................................... 51 All Apps.....................................................
Safety warnings and precautions Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Important safety instructions 7 Important safety instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important safety instructions • Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary. • The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.
Important safety instructions 9 • Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use. • There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.
Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord (By Region) VGA cable x 1 HDMI cable x 1 USB cable x 1 DP cable x 1 Audio cable x 1 RS232-to-USB cable x 1 IR extender cable x 1 Remote control AAA battery x 2 Quick start guide • The type of power cord supplied may differ from that illustrated depending on your region of purchase.
Setting up the display 11 Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket. Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. • Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction.
Setting up the display • To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall. • Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician. 10mm (0.39") Mounting in portrait orientation This display can be installed in both landscape and portrait orientation.
Parts of the display and their functions Parts of the display and their functions Rear panel IL4301 1 2 3 4 5 6 7 8 9 10 IL5501 1 2 3 4 5 6 7 8 9 10 No. Name 1 Input ( 2 Left ( ) ) Description • Opens the input source menu. • Confirms a selection in the OSD menu. • Decreases the volume. • Scrolls leftward in the OSD menu.
Parts of the display and their functions No. Name Description 3 Right ( ) • Increases the volume. • Scrolls rightward in the OSD menu. 4 Up ( Scrolls up in the OSD or input source menu. 5 Down ( ) Scrolls down in the OSD or input source menu. 6 Menu ( ) Opens/closes the OSD menu. 7 Power ( ) Turns the display on/off. 8 Power Switch Turns on/off the power supplied from the AC IN port. 9 AC IN port Connects to a power outlet through the supplied power cord.
Parts of the display and their functions 15 IL5501 1 2 3 16 4 5 6 7 8 15 14 No. Name 1 IR-IN 2 HDMI-OUT 3 SPDIF 4 TOUCH-USB 5 USB1 6 USB2 7 DP 8 HDMI2 9 HDMI1 10 VGA 13 9 12 11 10 Description Connects with an external IR receiver. Connects with a second display with an HDMI input through an HDMI cable to duplicate the images. Connects with an external audio device through the SPDIF cable for audio out. Supports touch signal input from an external computer.
Parts of the display and their functions No. Name Description 11 PC-AUDIO Connects with the VGA video source (via a 3.5mm cable) to receive audio from the device. 12 AUDIO-OUT Connects to external speakers or earphones. 13 RS232 14 LAN2 15 LAN1 16 OPS Slot Connects with the serial I/O connector of a device to transfer data. • Connects with a local network using a standard Ethernet cable. • Supports 10/100 Mbps transmission speed.
Parts of the display and their functions Remote control 1 17 POWER Turn the display on or off. 1 2 2 3 4 5 6 7 INPUT Select the input source. 3 CH RETURN Channel return Note: It is only working on some specific regions. 4 INFO Show the information of the current input source. 5 8 9 10 11 12 13 14 15 16 17 18 19 20 6 Meeting mode Change the display image to the different mode under non-Android system Mode: Full, 4:3, Film, Subtitle, PC mode.
Parts of the display and their functions 14 WPS Open the WPS office app in Android 1 2 3 4 5 6 15 M-Player Open the Media Player app in Android. 16 X-Sign Open the X-Sign app in Android. 7 17 Setting Open the setting function in Android. 18 9 BLANK Blank and mute the screen (the screen will turn black) when the OSD menu is off. Press again to resume. 8 10 11 19 MENU Activate the OSD menu. 20 FREEZE 12 13 Freeze the screen.
Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compartment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment. The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible. 3. Refit the battery compartment cover.
Parts of the display and their functions Remote control usage tips • For better access to the IR sensor from the front, you can pull down the IR sensor from the rear at the bottom-left side by pulling the latch for the IR sensor. Not pulling down the IR sensor due to cosmetic purposes will not affect the performance of the IR sensor.
Connection 21 Connection Connecting the VGA input 1. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the PC-AUDIO jack on the display with a suitable audio cable. 3. Press INPUT on the remote control and then select VGA from the input source menu.
Connection Connecting the digital inputs To use the HDMI interface: 1. Connect the HDMI1 or HDMI2 jack on the display to the HDMI output jack on a computer or external A/V device using an HDMI cable. 2. Press INPUT on the remote control and then select HDMI1 or HDMI2 from the input source menu. To use the DP interface: 1. Connect the DP jack on the display to the DP output jack on a computer or external A/V device using a DP cable. 2.
Connection 23 Connecting the touch module The touch module of the display supports easy Plug-and-Play operation. There is no need to install additional drivers on the computer. 1. Connect the TOUCH-USB port on the display to the USB port of a computer using the supplied USB cable and then connect the VGA, HDMI1, HDMI2, or DP port on the display to the VGA, HDMI or DP output port on the computer using the corresponding cables. 2.
Connection Connecting the video output To connect with a second display to duplicate the video from the input source: 1. Connect the HDMI-OUT jack on the display to the HDMI jack of the second display using an HDMI cable. 2. Plug in power cord, and switch power on. 3. Press Power ( ) on the remote control to turn on the display.
Connection 25 Connecting to serial port Connect the RS232 jack on the display to the RS232 port on a computer through an RS232 cable. RS232 cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS232 cable only.
Connection Connecting power Plug one end of the power cord into the AC IN port on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). IL5501 IL4301 • The supplied power cord is suitable for use with 100-240V AC power only. • The power cord and outlet illustrated may differ from the ones used in your region. • Only use an appropriate power cord for your region.
Basic operations 27 Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 26. 2. Before turning on the display, make sure the power switch is set to ON. The system will enter standby mode. IL5501 IL4301 Power Switch Power Switch • For better access to the IR sensor from the front, you can pull down the IR sensor from the rear at the bottom-left side by pulling the latch for the IR sensor.
Basic operations Initial setup After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment. 2. Tap Next on the screen to begin.
Basic operations 29 Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit https://businessdisplay.benq.com/en/findproduct/signage/software/partner-software/download.html.
Basic operations Wireless connection You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection. 1. Press MENU on the remote control, or go to Network > Wi-Fi. 2. Insert the Wi-Fi dongle and the switcher will automatically switch to ON. A list of available networks will show on the screen. 3. Touch the network’s name to connect to the network.
Basic operations 31 Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update. Or your can skip this step and update the software later. To manually update the software: 1. Go to System > About. 2.
Basic operations Adjusting audio volume level To adjust the audio volume level do either one of the following: • Press VOL- / VOL+ on the remote control to adjust the volume. • Press / on the control panel of the display. • Go to Setting > General to adjust the volume. Refer to General settings on page 39 for more information.
Basic operations 33 Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/ 8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a list of gestures you can use on the touch screen. • Ensure that you have installed the USB cable on the display to a computer.
Basic operations OS functions Gesture actions For Windows 7, Windows 8, and Windows 10 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1. Press on the target. 2. Tap the screen with another finger. 3. Release the second finger. Right-click Drag one or two fingers up or down.
Basic operations OS functions 35 Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP and Windows 7 Press and hold for 4 seconds.
Basic operations Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and GridLayout controls).
Basic operations 37 Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord. • Remove dust or dirt from the screen and the infrared plastic filter periodically. It is suggested using a small amount of alcohol to clean the infrared plastic filter. • To avoid damage to the screen, never use any type of abrasive materials to wipe the screen.
Menu operations Menu operations Settings menu Input settings Press MENU on the remote control or the menu button ( the OSD menu. ) on the rear panel to open • Press ///on the remote control and press OK to confirm, or directly click a desired input source. • Press menu.
Menu operations General settings Go to General to access the Audio and Picture settings. Audio audio • Use the volume bar to adjust the volume for the display. • Swipe to enable or disable Mute. • Go to More to enter the Audio menu. Picture • Use the brightness bar to adjust the brightness for the display. • Go to More to enter the Picture menu.
Menu operations Audio settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Balance Sound mode Description Adjusts the sound balance of the audio output (0 to 100). Switches between preset sound modes that best suit your environment (Standard / Movie / Class / Meeting / Custom).
Menu operations 41 Picture settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Picture Mode Brightness Contrast Color temperature Image noise reduction Description Switches between preset picture modes that best suit the type of images shown on the screen (Standard / Bright / Soft / Custom). Adjusts the brightness of the display (0 to 50).
Menu operations Device settings Go to the Device page to access the Device settings. Menu Description Display Allows you adjust the display’s parameters. Refer to Display settings on page 43 for more information. Allows you to set unique names for each input source. Custom source name Apps Storage Advanced settings Screen Accesses all the applications installed in the display. Allows you to manage the display’s storage. Accesses more device settings.
Menu operations 43 Display settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Description Allows the display to automatically enter sleep mode after a specified period of time (Off / 1 / 5 / 10 / 20 / 30 / 40 / 50 min / 1 / 2 / 3 / 4 hr). Power save Allows the display to enter power-saving mode when there is no mode signal detected (Off / Low / High).
Menu operations Advanced settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Description Locks/Unlocks the buttons on the rear panel of the display (On / Off). IR lock Disables/Enables the IR sensor on the front panel of the display (On / Off). Pixel shift Shifts the image shown on the screen to prevent image burn-in on the display (On / Off).
Menu operations Menu 45 Description X-Sign screen Enables/Disables the X-Sign screen saver (On / Off). saver • To unlock the IR sensor, press the following sequence of buttons on the remote control: VOL+ > > > > . • To unlock the keypad, press the following sequence of buttons on the remote control: VOL+ > > > > . • For image retention, please see Notes on the LCD panel of this display on page 7 for more information.
Menu operations System settings On the home screen, select Setting > System to enter system settings. • Press menu. on the remote control or click a blank area outside the menu to exit the Options Description Date & time Language & Input Startup & Shutdown Sets the date and time for the display in the Android interface. Sets Language, Keyboard & Input methods in the Android interface.
Menu operations Proxy setting 1. Go to Network > Ethernet. 2. Press Proxy to go to the proxy setting. 3. Select the one of the options based on your requirements: - None: Removes the proxy setting.
Menu operations - Manual: Allows you manually configure all setting options for proxy. - Proxy Auto-Config: Allows you to input PAC URL.
Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup source, you can choose Last channel or other sources.
Menu operations • For OPS Power option, you can choose Startup only through OPS startup option or Startup through any channel. • For Close Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.
Android system interface 51 Android system interface Note that this is a closed Android operating system. The closed platform ensures the proper use of the display by preventing downloads and use of unauthorized apps. Main screen The display launches the Android main screen by default. To navigate to the Android main screen: • Press on the remote control to return to the main screen.
Android system interface Side tool bar Tap the tabs at the left or right of the Android main interface to access the side tool bar. Icon Function Home Back Description Returns to the Android main screen. Returns to the previous screen. Helps Helps allows you to access the user manual of the display. When the Helps screen appears, scan the QR code to view the user manual.
Working with Android OS 53 All Apps The display features various proprietary apps to create, manage, or play captivating digital signage content to instantaneously engage your customers. Application Name X-Sign ( File ( Description ) ) InstaShare ( ) BenQ Suggest ( ) WPS Office ( ) DMS Client ( ) X-Sign Broadcast ( ) Serves as a digital signage content management system that provides multiple templates and remote scheduling through the Internet.
Apps Application Name TeamViewer Meeting ( Firefox ( Description Gives you access to instant or scheduled group meetings with any other TeamViewer Meeting users. Allows you to view websites. ) ) TeamViewer QuickSupport ( Settings ( ) Shortcut ( ) ) Allows technicians to provide remote technical assistance. Allows you to manage network and other device settings. Allows you to set up shortcut for apps. X-Sign X-Sign is a digital signage content creation app.
Working with Android OS 55 File File allows you to manage and play your photos, music, or video files. Function All ( Description Lists all files. ) Picture ( ) Lists image files. Music ( ) Lists audio files. Video ( ) Lists video files. APK ( ) Lists app installation files. local ( ) Accesses the internal storage of the display. USB ( ) Accesses USB drives inserted into one of the USB ports at the rear panel of the display.
Apps Picture Select an image file you want to show on the display and perform any of the functions shown on the screen. Icon Description Plays the previous image file. Plays/Pauses the current playback. Plays the next image file. Magnifies the current image. Shrinks the current image. Rotates the current image counter-clockwise. Rotates the current image clockwise. Displays file information. Sets the current image as wallpaper.
Working with Android OS 57 The limitation of maximum resolution depends on DRAM size. Music Select an audio file you want to play and perform any of the functions shown on the screen. Icon Description Plays the previous audio file. Plays/Pauses the current audio file. Plays the next audio file. Sets the play sequence as play in order, repeat the current audio, or play randomly. Displays the content of the playlist. Displays file information.
Apps Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Description Plays the previous video file. Rewinds the video. Plays/Pauses the current video file. Fast forwards the video. Plays the next video file. Plays the next audio file. Displays the content of the playlist. Displays file information. Opens the setting menu and allows you to configure the play settings for the video file. Allows you to loop a specified part of the video.
Working with Android OS Supported video format Video Codec Resolution Bit Rate MPEG 1/2 MPEG 4 H.263 H.264 H.
Apps InstaShare InstaShare allows you to mirror the display's screen on your mobile device for handson annotation and mirror the screen of your mobile device on the display. Before launching InstaShare, make sure your display is properly connected to lnternet. To use InstaShare: 1. Make sure your mobile device (such as smartphone or tablet) and the display are connected to the same network. 2. Download and install the InstaShare app on your mobile device. 3.
Working with Android OS 61 You can also select Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.
Apps BenQ Suggest BenQ Suggest allows you to view and download recommended apps. After BenQ Suggest is launched, you can select the category on the left panel to browse the suggested apps. Select an app from the selected category to view the basic description of the app. Function Description Search ( Tools ( SelfUpdate ( Searches for an app. ) Lists the available apps. ) ) Allows you to update the BenQ Suggest app.
Working with Android OS WPS Office WPS Office allows you to read PDF files or edit files that are supported in Microsoft Office, PowerPoint, and Excel. To edit a file with WPS Office: Function Open Share Manage Description Allows you to browse and open a file. Allows you to share your files through email or other sharing applications. Allows you to edit or manage the document. 1.
Apps Function Description Allows you to open, save, share, print, and manage your presentations. Allows you to change or edit the presentation views. Allows you to start or set up a slideshow. Allows you to edit the content or format of the slides. Allows you to insert tables, pictures, charts, comments, video, or audio. Allows you to apply or adjust the timing of a transition. Allows you to write, draw, paint or sketch. Allows you to Select to start a slideshow.
Working with Android OS Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP/ 2003 / 2007 / 2010 Supported Office software formats: Office Software Word Excel PowerPoint Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm ppt / pptx 65
Product information Product information Specifications Item Light source Aspect Ratio Panel size LCD panel UHD 3840 x 2160 Active Area (mm) IL4301: 941.2 (H) x 529.4 (V) IL5501: 1209.6 (H) x 680.4 (V) Brightness (cd/m2) (typical) 400 IL4301: 1200:1 IL5501: 1300:1 IL4301: 0.245 (H) x 0.245 (V) IL5501: 0.315 (H) x 0.315 (V) IL4301: 8 IL5501: 9 Panel Bit (8 or 10) 10 bit Touch technology Infrared Touch Touch resolution 32768 x 32768 USB Touch Port x 1 (USB type B) Video VGA x1, HDMI x2 (2.
Product information Operating Temperature Operating Humidity Environment Storage Temperature Storage Humidity Display Orientation Mechanical Feature 0oC - 40oC 20% - 85% RH (non-condensing) -10oC - 60oC 10% - 90% RH (non-condensing) Landscape & Portrait Weight (without packing / with packing) (kg) IL4301: 18.8 / 24 IL5501: 29.1 / 35.2 Bezel Width (T/B/L/R) (mm) 16.6 / 16.6 / 16.6 / 16.6 Dimensions (W x H x D) (mm) IL4301: 1011.0 x 599.2 x 97.4 IL5501: 1284.1 x 754.9 x 92.
Product information Dimensions (IL4301) Unit: mm
Product information Dimensions (IL5501) Unit: mm 69
Product information Supported input signal resolution Resolution 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 75Hz 1024 x 768 @ 60Hz 1280 x 720 @ 60Hz 1280 x 960 @ 60Hz 1360 x 768 @ 60Hz 1366 x 768 @ 60Hz 1600 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 30Hz 1920 x 1080 @ 50Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 50Hz 3840 x 2160 @ 60Hz 480i (60Hz) 480p (60Hz) 576i (50Hz) 576p (50Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: no
Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
Troubleshooting Problem Remote control failure Solution • Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control. • Check whether the battery electrode in the remote control is correct. • Check whether remote control needs to replace battery. Machine automatically • Whether set sleep or not. shutdown • Check whether there is sudden power outage. • Check whether there is no signal automatic shutdown.
Troubleshooting Problem VGA output without sound Solution Check whether connect external device with headphone cable.
Accessibility Requirements for Rehabilitation Act of 1973, Section 508 Accessibility Requirements for Rehabilitation Act of 1973, Section 508 BenQ's commitment to accessible products allows us to support government in making accessible technology choices. BenQ's displays are compliant with Section 508 guidelines by including the assistive features as below: • BenQ's displays have colored “Power” indicators. Refer to the user manual for color definitions.
