Quick Start Guide

101 Appendix 4: Basic Troubleshooting Checklists for X-Sign
Content design
Others
Check item
Check if
completed
Does the
problem still
exist?
Ye s No
[Local delivery-device cannot be scanned] Please check if the port
& DNS is blocked by ITS.
[Cannot upload files to Manager] Please check if you have logged
in to Manager by registering an account in Designer.
[Cannot add video content] Please check if the video file size is
less than 1.5 GB.
[Cannot add image content] Please check if the video file size is
less than 100 MB.
[Cannot add video content] Please check if the video object is
fewer than two.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Check item
Check if
completed
Does the
problem still
exist?
Ye s No
[Device shown online but unable to upload/deliver content]
Please try to reboot device and check again.
[Real time message not shown] It may be caused by network
delay, so please wait for a while.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.