Quick Start Guide
Table Of Contents
- Copyright
- Disclaimer
- Display installation guide
- Video wall installation guide
- Special signage installation guide
- Mounting installation
- Digital Signage Bar-Type Series
- Troubleshooting
- Preventing afterimage burn-in
- Appendix 1: Installation Checklists
- Appendix 2: Basic Troubleshooting Checklists for IFP & IL series
- Appendix 3: Basic Troubleshooting Checklists for Video Wall
- Appendix 4: Basic Troubleshooting Checklists for X-Sign
73 Troubleshooting
LED indicators
Power
Some of the OSD menu options are grayed out. When are those items available for setup?
Available menu options may vary depending on the input sources, functions and settings.
The power button does not respond.
Possible causes Possible solutions
Power cord is not connected
properly.
Re-connect the power cord.
The control panel could be
damaged.
Contact the BenQ authorized service partner for
replacement.
The LED indicator of control panel (keypad) or IR receiver flashes red quickly.
Possible causes Possible solutions
The main board could be
damaged.
Contact the BenQ authorized service partner for
replacement.
The display can’t be powered on.
Possible causes Possible solutions
No power is supplied to the
display.
• Re-connect the power cord.
• Check if the power outlet works.
One of the key components of the
display could be damaged.
Contact the BenQ authorized service partner for
replacement.