Quick Start Guide

70 Troubleshooting
Touch vendor Stylus dimensions Accuracy Applicable models
NextWindow < 47" diameter: Ø6,
65": Ø9
± 3mm ≤ 55"
5mm > 55"
T420/T650/TL550/TL650/
RP650/RP650+
Nexio 42"/45"/55": Ø8 ± 2.5mm IL420/IL460
IRTouch 65" diameter: Ø8 ± 1.5mm in center,
± 2.5mm near
border
IL650/RM650
CVTTouch 6mm for single touch
8mm for multi touch
+/-2.0mm (Over
90% of touchable
area)
RP551/RP651/RP700/RP701/
RP552/RP652/RP702/RP705/
RP790/RP840G/RP553K/
RP653K/RP654K/RP704K/
RP750K/RP860K/RP860S/
IL430/IL490/IL550
IST U 3mm for single touch
6mm for multi touch
+/-1.0mm (over
90% of touchable
area)
RM5501K/RM6501K/
RM7501K/RM8601K
IST X 2mm for single touch
5mm for multi touch
+/-1.0mm (over
90% of touchable
area)
RP6501K/RP7501K/RP8601/
RM5502K/RM6502K/
RM7502K/RM8602K
CVTE P-Cap 6mm for passive
2mm for active
+/- 1.5mm (over
90% of touchable
area)
CP6501K/CP8601K
IRTouch HE
series
>2mm +/- 1mm (over 90%
of touchable area)
RP6502, RP7502, RP8602
IRTouch MD
series
>3mm +/- 1mm (over 90%
of touchable area)
RP6502, RP7502, RP8602
Strong light reflection.
Re-direct the lights or move the display to another location
to avoid unwanted reflections from light sources.
The interactive software
(purchased and installed separately
by user) may not be compatible
with the system.
• Try with a different version of interactive software.
• Try with the basic drawing program pre-installed on your
computer. (e.g. Microsoft Paint in Windows).
Poor USB connection.
Check if the USB cable has been connected properly, or
try with another USB cable.