ST4302/ST5502/ST6502 ST7502/ST8602 LCD Monitor User Manual
Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes. Copyright Copyright 2020 BenQ Corporation. All rights reserved.
Table of Contents 3 Table of Contents Safety warnings and precautions ...................................... 5 Important safety instructions............................................ 6 Notes on the LCD panel of this display..................................... 6 Safety notice for remote control................................................. 7 Battery safety notice ....................................................................... 7 BenQ ecoFACTS...................................................
Table of Contents Other Input .................................................................................... 33 Android system interface ................................................ 35 Main interface ................................................................................ 35 Multimedia files.............................................................................. 36 APPS ..................................................................................... 42 Menu ..............
Safety warnings and precautions 5 Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Important safety instructions Important safety instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important safety instructions 7 • LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time.
Important safety instructions BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society.
Package contents 9 Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. input OK menu LCD display Power cord (By region) AAA battery x 2 Remote control HDMI cable x 1 VGA cable x 1 RS232 cable x 1 Quick start guide • The type of power cord supplied may differ from that illustrated depending on your region of purchase. • Before discarding the package, check that you haven't left any accessories inside the box.
Setting up the display Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. • Refer the installation to qualified technicians.
Setting up the display :$// 02817 6&5(: 7+5($' '(37+ 0 / ST8602 5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness LCD display of the wall mounting bracket, please refer to below chart for each model. Make sure that all screws are tightened and secured properly. (Recommended torque: 16 (+2/-2) kgf/cm).
Parts of the display and their functions Parts of the display and their functions Rear panel No. Name 1 / 2 / 3 INPUT 4 MENU 5 Description Scroll through settings and options in the OSD menu. Scroll through settings and options in the OSD menu up and down. • Select/confirm options in On-Screen Display (OSD) menu. • Select input sources. Open/close/back in the OSD menu. Turn the display on or off.
Parts of the display and their functions 13 Input/output terminals HDMI OUT SPDIF HDMI 1 (ARC) HDMI 2 DisplayPort RS232 VGA PC LINE IN USB 3.0 USB 1 AUDIO OUT LAN USB 2 7 No. Name 8 Description Connects to display devices with an HDMI input. 1 HDMI OUT 2 SPDIF 3 HDMI 1 (ARC) ARC (Audio Return Channel) allows you to transfer audio from the display back down the HDMI cable to a soundbar or a home theater receiver.
Parts of the display and their functions Remote control 7 Volume VOL- Turns down the volume. 8 1 input 2 MENU Opens or closes the OSD menu. 9 Volume VOL+ Turns up the volume. OK 3 4 6 5 menu 7 9 8 1 Power button Turn the display on or off. 2 INPUT Selects an input source. 3 //// OK Scrolls through settings and options in the OSD menu when the OSD menu is on. 4 HOME Android system main screen button. 5 X-Sign Opens the X-Sign app in Android. 6 BACK Return key.
Parts of the display and their functions 15 Using the remote control Installing remote control batteries 1. Open the remote control battery compartment cover. 2. Insert the batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment. Batteries must be purchased separately as they are not included in the display package. 3. Refit the battery compartment cover.
Connection Connection Connecting audio/video signals Pay attention to the following notes when you connect cables: • Please turn off all devices. • Familiarize yourself with the audio/video ports on the display and the devices you want to use. Be aware that incorrect connections may adversely affect picture quality. • Do not remove cables from the ports by pulling the cable itself. Always grasp and pull the connectors at the end of the cable.
Connection 17 Connecting the multimedia inputs To view multimedia files on the USB flash drive, plug the USB flash drive in the USB port. USB flash drive USB 2.0 standard spec is 0.5A and USB 3.0 standard spec is 0.9A. Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only.
Basic operations Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 17. 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode. Power Switch The display’s standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF (O) and then disconnect the power cord from the power outlet.
Basic operations 19 Operations in the OSD menu Using the control panel buttons Using the remote control 1. Press MENU to open the OSD menu. 1. Press MENU to OK open the OSD menu. menu 2. In the OSD menu, press or to select an item. 2. Press or to select an item. input OK 3. Press INPUT to confirm selections. 3. Press INPUT to confirm selections. input OK 4. Press or to adjust settings and press or to select a feature. Press INPUT to save changes. 4.
Basic operations Initial setup After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment. 2. Select Next on the screen to begin.
Basic operations 21 Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit http://DSdownload.BenQ.com. Then enter the serial number (can be found on the sticker attached on the back of the display) and click OK to access the Software download page.
Basic operations 2. Set the switcher to On. A list of available networks will show on the screen. 3. Press /// on the remote control to select the network’s name and connect to the network. The password is needed if it is your first time to use the network. Key in the password and press Connect. The device is now connected to the WLAN.
Menu operations Menu operations Android Input Input source settings Press MENU on the remote control or MENU button on the panel to enter the OSD menu. • Press /// on the remote control and press OK to select a desired input source. • Press on the remote control to exit the menu. General settings Go to General to access to the Audio and Picture settings. • Use the light bar to adjust the backlight. • Use the volume bar to adjust the volume for the display.
Menu operations Audio Settings • Press /// on the remote control and press OK to adjust the settings. • Press on the remote control to exit the menu. Menu Volume Balance Sound mode Treble Bass Description Press / on the remote control to adjust the volume. Press / on the remote control to adjust the balance. Select a preset sound environment. Options are Standard, Class, Meeting, Movie, or Custom. Press / on the remote control to adjust the treble.
Menu operations Device settings Go to Device to enter the Device menu. Display Go to Device > Display.
Menu operations Menu Description Sleep mode This feature only works on Android input. • Select a time period (1, 5, 10, 20, 30, 40, 50 minutes or 1, 2, 3, 4 hours) for the display to turn off the panel back light. • Set to Off to turn off the function. This feature only works on VGA/HDMI input. • High: Power off the display five minutes later. • Low: Turn off the panel back light five minutes later. • Off: Turn off the function. This feature only works on Android input.
Menu operations 27 Custom source name You can change Custom source name. Enter a value within six characters long. Advanced settings Go to Device > Advanced settings. • Press /// on the remote control and press OK to confirm. • Press on the remote control to exit the menu. Menu Description Key lock Press / and OK on the remote control to enable or disable Key lock. Press / and OK on the remote control to enable or disable IR lock.
Menu operations Proxy setting • Go to Network > Ethernet / Wi-Fi to find the corresponding proxy setting. • Following is the example of Ethernet proxy setting. • Press Proxy to go to the proxy setting. You can choose None, Manual, and Proxy Auto-Config.
Menu operations • Enter the proxy host name.
Menu operations • Enter the using channel.
Menu operations 31 System settings Go to System to enter the System menu. • Press /// on the remote control and press OK to confirm. • Press on the remote control to exit the menu. Options Description Date & time Language & input Startup & Shutdown Select to set date, time, and their formats in Android. Select to set Language, Keyboard & Input methods in Android. Select to set Startup channel, Wake on LAN, and Power off reminder. Refer to Startup & Shutdown on page 32 for more information.
Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup channel, you can choose Last shutdown channel, Android or other sources listed below. • For Close power off reminder, you can adjust startup and shutdown time. Schedules can be made by choosing the days of the week.
Menu operations 33 Other Input Display settings Leave the Android system and connect to other input sources like VGA, DP, or HDMI. Then go to Display. • Press /// on the remote control and press OK to confirm. • Press on the remote control to exit the menu. Menu Description Zoom mode Press / on the remote control. Options are PTP, 16:9, 4:3. You can also select Auto to adjust the image. • The display automatically enters energy saving mode when no one is detected within the sensor’s range.
Menu operations Picture settings Leave the Android system and connect to other input sources like VGA, DP, or HDMI. Then go to Picture. • Press /// on the remote control and press OK to confirm. • Press on the remote control to exit the menu. Menu Description Picture mode Press / on the remote control. Options are Standard, Bright, Vivid, Soft, Custom. Refer to Device settings on page 25 for more information about variables. Press / on the remote control to adjust the brightness.
Android system interface 35 Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface, press MENU on the remote control to enter the OSD menu to select an input.
Android system interface Multimedia files Multimedia files such as images, audio files, and videos can be played directly from EZfinder app. Picture Select a file you want to show on the display and perform any of the functions shown on the screen. Icon Function Play the previous image. Play/pause the current playback. Play the next image. Magnify the current image. Shrink the current image. Rotate the current image counter-clockwise. Rotate the current image clockwise.
Android system interface Supported image format (maximum resolution) File Image .bmp BMP Supported range Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 .gif GIF Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 .jpeg/.jpg JPEG/JPG Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 .png PNG Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 Audio Select an audio file you want to play and perform any of the functions shown on the screen.
Android system interface Supported audio format (Codec) File Format Audio Codec .aac AAC AAC Supported range Sample Rate: 8K~96KHz Bit Rate: 24K~576Kbps .ape Monkey's Audio Monkey's Audio Sample Rate: Max 48KHz Bit Rate: max 1411Kbps .flac FLAC FLAC Sample Rate: Max 192KHz Bit Rate: max 1411Kbps .m4a ALAC ALAC Sample Rate: 8K~96KHz Bit Rate: 24K~576Kbps .mp3 .
Android system interface 39 Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Adjust the video volume. Play the previous video file. Play/pause the current video file. Play the next audio file. Supported video format (Codec) Up to 4K resolution File Codec Extensions Video Audio Maximum transmit ratio .3g2 H.263 AAC, AMR_NB .3gp H.264 3840*2160 30 Fps, 160Mbps H.
Android system interface File Codec Extensions Video Audio .avi H.263 MPEG1/2 Layer3, AAC, LPCM H.264 .flv Maximum transmit ratio 1920*1088 30 Fps, 5Mbps 3840*2160 30 Fps, 160Mbps Mpge-1 1920*1088 30 Fps, 80Mbps MPEG-2 1920*1088 30 Fps, 80Mbps MPEG-4 1920*1088 30 Fps, 50Mbps MJPEG 1920*1080 30 Fps, 150Mbps H.263 VP6 MPEG1/2 Layer3, AAC H.264 1920*1088 30 Fps, 5Mbps 1920*1088 30 Fps, 40Mbps 3840*2160 30 Fps, 160Mbps .f4v H.264 AAC 3840*2160 30 Fps, 160Mbps .mkv H.
Android system interface File Codec Extensions Video Audio .ts H.264 AACAAC, MPEG1/2 Layer3 H.
APPS APPS Using the remote control: Press the /// button to select your desired application and press the OK button to launch the application. Menu Icon Description X-Sign ( ) Setting ( ) Helps ( ) All Apps ( ) Shortcut ( ) Edit contents with X-Sign Designer. Refer to X-Sign on page 43 for more information. Configure the network and device settings. Refer to Menu operations on page 23 for more information. Access a QR code page. Scan the QR code to download the user manual.
APPS 43 X-Sign Select to launch X-Sign. X-Sign is a content player app. Users can edit contents with X-Sign Designer by their PCs or laptops. After editing the contents, users can import the file to the display through USB flash drive. The contents will then be played automatically. X-Sign Designer can be downloaded from BenQ website. Please refer to the postcard in the accessory pack for the instructions. About All Apps Select to launch All Apps. Select the application that you want to access.
APPS Blizz Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users. 1. On the home screen, select All Apps >Blizz ( ) 2. Select Sign In if you want to create a new meeting, select Join a Meeting if you want to join an already created meeting. - After signing in, create a meeting ID which will be the meeting ID other users will enter to join the meeting.
APPS 45 WPS Office Select to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file with WPS Office: Function Open Share Manage Description Select to browse and open a file. Select to share your files through email or other sharing applications. Select to edit or manage the document. 1.
APPS Function Description File View Play Edit Insert Transitions Pen Select to open, save, share, print, and manage your presentations. Select to change or edit the presentation views. Select to start or set up a slide show. Select to edit the content or format of the slides. Select to insert tables, pictures, charts, comments, video, or audio. Select to apply or adjust the timing of a transition. Select to write, draw, paint or sketch to the slides. Play ( Select to start a slide show.
APPS BenQ Suggests Select to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download. Select the category on the left panel to browse the suggested apps. Select an app from the selected category to view a basic description of the app. Function Search ( Corporation ( ) Select to search for an app. ) Education ( Exit ( Description ) ) Select to show the suggested apps in the Education category. Select to show the suggested apps in the Corporation category.
APPS InstaShare Select to launch InstaShare. With this application, you can mirror the display's screen on your smartphone or tablet for hands-on annotation and mirror the screen of your smartphone or tablet on the display. Before launching the application, make sure your display is properly connected to lnternet. To use InstaShare: 1. Make sure your mobile device (such as smartphone or tablet) and the display are connected to the same network. 2.
APPS 49 You can also select Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.
Product information Product information Specifications Item Backlight Panel size Pixel pitch (mm) Frame Rate Native resolution (pixels) LCD panel Active Area (mm) Input Output Audio Brightness (cd/m2) (typical) Contrast (typical) Response time (ms) (typical) Panel Bit (8 or 10) Aspect Ratio Video Audio USB (Type A) Control Audio External speaker out (L/R) Audio W (Amp) Internal speaker Supply Power Consumption Max.
Product information 0oC ~ 40oC 20% ~ 90% RH Non-Condensing (without condensation) Operating Temperature Operating Humidity Environment Storage Temperature Storage Humidity Display Orientation Weight (without packing / with packing) (kg) Mechanical Dimensions (W x H x D) (mm) Bezel Dimension - T/B/L/R (mm) Feature Image setting Picture in Picture (PIP) Sharpness enhancement 10-bit color processing Source / volume control HDMI-HDCP Internal Temperature Sensor CEC Control FW Update RTC Function -10oC
Product information • OS: This Android 8.0 operating system is not standard Android, so access to Google Play™ is not available. APK cannot be installed in the default location. Without management permission, installing function won’t work. There is no guarantee that the self-installed APK can function normally. • Storage: Content storage may vary by the product supplied for your region. Pre-installed system and apps may take up some space.
$&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ %(=(/ 23(1,1* 53 Product information Dimensions ST4302 287/,1( :$// 028176&5(: 7+5($' '(37+ 0 / Unit: mm
Product information 54 ST5502 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ :$// 028176&5(: 7+5($' '(37+ 0 / Unit: mm
287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 55 Product information ST6502 :$// 02817 6&5(: 7+5($' '(37+ 0 / Unit: mm
Product information 56 ST7502 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 5 & 287/,1( %(=(/ 23(1,1* $&7,9( $5($ :$// 02817 6&5(: 7+5($' '(37+ 0 / Unit: mm
287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 57 Product information ST8602 :$// 02817 6&5(: 7+5($' '(37+ 0 / Unit: mm
Product information Supported input signal resolution Resolution 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1280 × 720 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 × 768 @ 60Hz 1440 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 24Hz 3840 x 2160 @ 25Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 50Hz 3840 x 2160 @ 60Hz 480i (60Hz) 480p (60Hz) 576i (50Hz) 576p (50Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) • : supported • Blank: not supported
Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange. The control panel buttons do not work. Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
Troubleshooting • Have you locked the remote control function? Unlock the function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. • Check whether remote control is properly being pointed at the display’s remote control sensor window. The remote control does • Check for any obstacle between the remote control and not work. the remote control sensor window.
