User's Manual Part 2
76 Troubleshooting Information
Troubleshooting Information
Troubleshooting InformationTroubleshooting Information
Troubleshooting Information
If you encounter problems when using your P50, please refer to the troubleshooting
information below to solve them. If the problem still persists after you have tried the
suggested solutions, please contact your dealer or BenQ customer service for assistance.
Do not attempt to disassemble P50 by yourself. There are no user serviceable parts inside.
Call Related Problems
Cannot make outgoing calls.
Cannot make outgoing calls.Cannot make outgoing calls.
Cannot make outgoing calls.
Check the following:
• Is your P50 in the Flight
FlightFlight
Flight mode? Change to the Phone on
Phone onPhone on
Phone on mode so you can use the call
related functions.
• Is there a SIM card in the phone? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a different location to obtain better
signal reception.
• Is the call barring feature activated? Deactivate the feature if necessary.
Cannot answer incoming calls.
Cannot answer incoming calls.Cannot answer incoming calls.
Cannot answer incoming calls.
Check the following:
• Is your P50 in the Flight
FlightFlight
Flight mode? Change to the Phone on
Phone onPhone on
Phone on mode so you can use the call
related functions.
• Is there a SIM card in the phone? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a different location to obtain better
signal reception.
Can not use certain call functions (call waiting, call barring.., etc).
Can not use certain call functions (call waiting, call barring.., etc).Can not use certain call functions (call waiting, call barring.., etc).
Can not use certain call functions (call waiting, call barring.., etc).
Depending on your network service provider, some call services may require extra sub-
scription. Please contact your network service provider for details.
There are noises during a call.
There are noises during a call.There are noises during a call.
There are noises during a call.
Check the following:
• Are you near a strong electromagnetic source (such as a TV or a microwave oven..., etc.)
during the call? Move to another location to reduce the interference effects.