User's Manual

111Questions & Answers
right page (111) of E71 Obsidian, FCC, am (09.08.2006, 15:36)
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Template: Minion, 140x105 mm, Version 1.6; VAR Language: am; VAR issue date: 060714
Questions & Answers
If you have any questions about using your phone, visit us anytime at
www.BenQMobile.com/customercare.For additional help, we have listed below some
frequently asked questions and answers.
Configuration service
To help you set up your mobile phone for the data service WAP, MMS, e-mail and Internet,
you can use a configuration service. This service is used to have the necessary settings
for your mobile phone sent to you by SMS. We recommend that you contact your network
provider who will send you the configuration messages.
As an alternative you can also use the "Setting Configurator" at
www.BenQMobile.com/customercare. We will then send you the configuration
messages. Please follow the instructions contained in those messages.
Problem Possible causes Possible solution
Phone cannot be
switched on.
On/Off key not pressed long enough. Press On/Off key for at least 2 seconds.
Flat battery. Charge battery. Check charging indicator in
the display.
Battery contacts dirty. Clean contacts.
See also below under
"Charging error".
Standby time is too
short.
Frequent use of organiser and
games.
Restrict use if applicable.
Fast search activated. Deactivate fast search (page 85).
Display illumination switched on. Switch off display illumination (page 70) or set
screensaver style to Energy saving
(page 70).
Unintentional keystrokes
(illumination!).
Switch on Auto key lock (page 82).