User manual
MPTP | MPTP commands 59
Starting the emergency cycle
The emergency cycle is started when the user of a Mobile Telematics Terminal presses the emergency
key of the instrument. It may also be initiated by other events such as an alarm from an external verticality
sensor..
There may be a cancellation period at the start of the emergency cycle. During it, the user may cancel the
cycle before any reports have been sent or calls made. If the cycle was initiated by an external event such
as the verticality sensor, the cycle may also be cancelled at this time by normalising the status of the
sensor (e.g. returning the verticality sensor to upright position.
The emergency cycle can be performed so that there are minimal indications on the display for its running.
The sounds made by the terminal are also configurable. These features can e.g. reduce the risk of an
assailant noticing the activity.
Making calls and sending reports
After the cancellation period – if any – the terminal will start making calls and sending reports. There can
be several different phone numbers for making the emergency calls and sending the emergency
messages. Cf. . section 4.6.1 for configuring the emergency numbers.
The order in which emergency calls are made and reports sent is configurable
• All reports before calls :
Emergency reports are sent to all specified recipients as soon as the emergency cycle starts.
Simultaneously, an emergency call is initiated to the first emergency call number. If there is no
answer, the rest of the numbers will be tried in order.
• Reports and calls in pairs :
Emergency reports are sent and calls are made in pairs. First, a report is sent to the first
emergency report number, and a call is made to the first emergency call number. If the called
number does not answer, the sequence continues with the next number by sending a report and
making a call. This is continued until there is an answer.
Hands-free functionality can be programmed to be used by default for the calls. They can also be
configured so that the recipient of the call can listen to the terminal but the terminal itself makes no
sounds. These features can further increase the safety of the user..
The phone number being called can be masked with arbitrary text.
Ending the emergency cycle
Making emergency calls is ended as soon as one of the numbers answers.
Sending reports also usually ends when a call is answered. However, if the terminal has been
programmed to expect confirmation for the emergency reports, it will keep sending the reports to all
recipients at a programmed interval until a confirmation is received.. Please note that the resending
functionality described above only works if the order of calls and messages has been configured to
Reports and call in pairs, cf. above.
The terminal may be configured to retain some of its emergency functionality even after the emergency
cycle has ended. This is called post-emergency mode. In this mode, the emergency numbers are treated
as authorized – cf. section 2.1.3 – and the terminal keeps using the sound settings used in emergency.
This feature is only available in Seraph