MP-4000 TH User’s Manual P/N: 501.1101.00 - Rev.1.3 March 2008 (First edition: December 2006) Copyright© by Bematech S.A, Curitiba-PR, Brazil. All rights reserved. No part of this publication may be copied, reproduced, adapted or translated without the prior written permission of Bematech S.A., except when allowed by patent rights. Information in this publication is purely informative, subject to change without notice and no liability is assumed with respect to its use.
MP-4000 TH . Revision 1.3 Contents Preface .................................................................................................................... 6 1. Who should read this manual?.......................................................................... 6 2. How this manual is organized? ......................................................................... 6 3. Related publications and software ..................................................................... 6 4.
User’s Manual 24. Near End Paper Sensor Configuration .............................................................. 18 24.1. 25. Adjusting the Paper Length in the Near-End-Paper Sensor Indicator ............... 18 Paper Width / Print Width Configuration ........................................................... 18 25.1. Adjusting the Paper Width ........................................................................ 19 26. Command Set Configuration ................................................
MP-4000 TH . Revision 1.3 41. Cutter......................................................................................................... 30 42. External Cleaning ......................................................................................... 30 Chapter 4 ........................................................................................... 31 Troubleshooting ....................................................................................................... 31 Chapter 5 .........
User’s Manual Preface This manual assists you with the installation, configuration and usage of this Bematech product. 1. Who should read this manual? This manual is intended for use by persons who are installing, using or testing the product. The manual should also be used for product troubleshooting. 2. How this manual is organized? Chapter 1 - "Getting Started" provides an overview about the product. Chapter 2 - "Setting Up Your Product" provides information on installing and configuring the product.
MP-4000 TH . Revision 1.3 EMC, Safety and Other Applicable Standards Product Name: MP-4000 TH The following standards apply only to the products that are so labeled. (EMC is tested using the Wearnes WDS060240 power supply). North America: Europe: México: 5. EMI: FCC Class A CE Marking Safety: UL 60950 Safety: EN 60950 Safety: NOM-019-SCFI-1998 FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
User’s Manual 7. UL This product was tested and was certified with the cULus mark, for Canada and USA, by the UL60950 standard. 8. NOM-019-SCFI-1998 This product complies with the Mexican Official Standard NOM-019-SCFI-1998 – Safety for Data Processing Equipment. 9. WEEE This product complies with the WEEE 2002/96/EC Directive from the European Community. 9.1.
MP-4000 TH . Revision 1.3 Safety Information This section presents important information intended to ensure a safe and effective use of this product. Please read this section carefully and store it in an accessible location. Warning - Immediately unplug the equipment if it produces smoke, a strange odor, unusual noise or if foreign matter (including water or other liquid) falls into the equipment. Continued use may damage it or lead to fire *.
User’s Manual Chapter 1 Getting Started Product Overview Inside the Box you should find: - MP-4000 TH printer - Thermal Paper Roll - Communication cable¹ - Power supply with AC cable - Spacer for paper width adjustment (located inside the printer) - Quick Start. ¹Shipped only with part number 101.2211.00 If any parts are missing or damaged, please contact your dealer for assistance. 12.
MP-4000 TH . Revision 1.3 The printer has the following main features. 13. - - Product Characteristics High-speed printing mode up to 250 mm/s Silent thermal printing Paper Feed Speed of 59 lps Dot Density of 8 dots/mm (203 dpi x 203 dpi) Selectable font types (more than 9 types to choose) Easy drop-in paper roll loading Multiple sizes of paper rolls are possible Selectable Paper width from 58 mm to 82.
User’s Manual Bematech products used with this product: Smart Box 2000 Smart Box 5000 Bematech Cash Drawer * Please visit Bematech website for more information about these products. www.bematech.com 17. Optional Items and Accessories IEEE1284 Parallel Interface RS-232 Serial Interface (DB25 connector) RS-232 Serial Interface (DB9 connector) USB Interface Ethernet Interface * Please contact Bematech or your Retailer for the availability of interfaces and accessories.
MP-4000 TH . Revision 1.3 Chapter 2 Setting Up Your Product Installing Here you can see the main parts of this printer. Spacer (inside the printer) *Shipped only with part number 101.2211.
User’s Manual Where to place the printer WARNING! The MP-4000 TH should be placed on a plain, stable surface located indoors or protected from the weather. Avoid enclosing the printer or keeping it obstructed. Connections It is possible to connect up to three cables to the printer. All connections are placed at the back of the printer (there can be different connections depending on the configuration of the Printer Interface Board). 18.
MP-4000 TH . Revision 1.3 19. Turn on Your Product Turn on the printer using the On/Off Switch, located on the left side of the printer, and check if the Power ON LED is lit. The printer will initialize and indicate the printer status ( ). 20. Inserting or Changing the Paper Roll 1 - Open the cover by pulling the Opening Cover Lever and lifting the cover as shown in the picture below. Remove the core of the used paper roll before inserting a new one.
User’s Manual 21. Connecting the Communication Cables Verify the Communication Interfaces that you use and follow the right instructions. 21.1. Cash Drawer Connection Verify On/Off Switch and make sure the printer is turned off. WARNING! The printer is configured by factory default to work with Bematech and EPSON Cash Drawers. The printer configuration is usually compatible with many Cash Drawers in the market.
MP-4000 TH . Revision 1.3 Configuring The printer is set up by factory default for most users. For those who need a special configuration, the MP-4000 TH offers various settings. These options can be modified through the Printer’s menu. Several settings can be changed in the Printer Menu. The Printer Menu is self-explanatory. To enter the Printer Menu you have to switch off the printer and switch on again with the FEED BUTTON ( can release the Feed button ( ) pressed. When it starts to print you ).
User’s Manual 23. Print Density Configuration In this section, you can configure the print density of all printed information. This configuration is very important when you use different paper thicknesses. You can configure to Normal, Strong, Very Strong, Very Weak or Weak Print Density. The factory default setting is Normal. 24. Near End Paper Sensor Configuration In this section, you can configure the ability to use the Near End Paper Sensor.
MP-4000 TH . Revision 1.3 25.1. Adjusting the Paper Width To adjust the paper width simply pull the spacer up and insert it in the desired position, according to the paper width desired. The figure below helps to identify the correct position, in compliance with the paper width. Note that for 82.5 mm paper width the spacer is not used at all. Keep it stored if in the future you will need to change back to a different paper width. 26.
User’s Manual Communication Interface Configuration In this section you can configure the Communication Interface. 28. Inserting or Changing the Communication Interface If you need to change to another Communication Interface Board or change the hardware settings, follow the steps below. Make sure the printer is switched off. Disconnect the printer from the PC and from the power supply Unscrew the Communication Interface Board from the cartridge. Now detach the Communication Interface Board.
MP-4000 TH . Revision 1.3 Pull the interface card out of the card slot. With the COM 1 Card, the easiest way is to grab and pull the connector of the interface cable with the screws fastened to the interface card; the whole interface card should come out. You will find the Dip Switches on the board, as shown by the picture below.
User’s Manual 30. Cable Connection Here you can see the Cable connections for both connectors; the pins are compatible with an IBM-PC. Pin Signal RING Ind. Direction 2 RxD Input 3 TxD Output 5 GND --- 7 RTS Input 8 CTS Output 1 5 4 3 2 1 Output 9 8 7 6 22 Description Power Supply (+5 VDC) Data reception. The data for the printer will be received in this pin. Data transmission. The data from the printer will be transmitted in this pin. DC ground. Request to send.
MP-4000 TH . Revision 1.3 30.1. Parallel Interface 30.2. Specification The port to the PC is a Parallel port (IEEE1284), which operates with the following characteristics: Unidirectional (standard centronics SPP) and Bi-directional (Nibble Mode). 30.3.
User’s Manual 31. USB Interface 31.1. Specification The port to the PC is a USB 2.0, which operates with the following characteristics: USB 2.0 with drivers for Microsoft™ Windows 2000™, Windows 2003™, Windows XP™, Windows Vista™ or better. 31.2. 32. Cable connection Male Type A Male Type B 1 2 3 4 1 2 3 4 Pino 1 2 3 4 Sinal VBUS DD+ GND Ethernet Interface 32.1. Specification The port to the PC is an Ethernet, which operates with the standard characteristics of Ethernet 10/100.
MP-4000 TH . Revision 1.3 32.2. Cable connection 87654321 10/100 Mbps LED Male RJ-45 Male RJ-45 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Link LED Pin 1 2 3 4 5 6 7 8 Signal TD+ TDRD+ TCT RCT RDNC GND ATTENTION! The configuration of this cable is to connect the printer to a Hub or Switch. To connect the printer directly to a microcomputer, using the Ethernet interface, use a standard crossover cable.
User’s Manual 32.3. Cash Drawer Interface Make sure the printer is switched off. Disconnect the printer from the PC and from the power supply Unscrew the cartridge from the rest of the printer. Hold the printer and move the cartridge towards the screw hole; at the same time, hold down the clips that are holding the cartridge in its working position. When the cartridge reaches its final position you can pull it away from the printer. Now detach the interface card as described in the Dip Switch item.
MP-4000 TH . Revision 1.3 Chapter 3 How to Use Your Product User Interface This printer has two LEDs to indicate the printer’s status and two buttons for simple operation. 33. Keyboard Feed: Press this button to feed paper in continuous mode. This function can be modified by commands and the button can be disabled. Please refer to the programmer’s manual for more detailed information. This button is enabled by default.
User’s Manual 34. LEDs Power LED: This LED is green when the printer is switched on, indicating that the printer is powered correctly. Info LED: This LED is used to indicate information on the current printer status. Generally, if it is green your printer is ready to print. If it is yellow you must act to bring the printer back to the ready status. If you come to a situation that this LED is blinking in red, a more serious problem has occurred. Please see the table below for all details.
MP-4000 TH . Revision 1.3 36.3. Dump Mode Press the Feed button twice to enter Dump Mode. The printer will print all data received by the communication interface in hexadecimal format. This is only used by software developers. To exit this mode, switch off the printer and turn it back on. Software 37. Drivers 37.1. API Drivers These drivers have been developed to help software development and reduce its time. Advanced features are ready for use if you are developing for Windows-based systems.
User’s Manual 40. Sensors During normal operation paper particles will build up inside the printer. This is normal, but dust and paper particles can prevent the sensors from functioning properly. To avoid that, verify once a year that the sensor surfaces are unobstructed. To remove small paper particles from the sensors, use a small brush to wipe off the dust and paper particles. Do not attempt to use liquids to clean the sensors, in order to avoid damage. 41.
MP-4000 TH . Revision 1.3 Chapter 4 Troubleshooting The following table describes some of the problems that may occur while using the printer. For every problem there is a possible cause and a suggested procedure to solve the problem. Problem The printer does not turn on. The printer does not respond to the commands. Possible Cause Procedure There is no power in the electric outlet. Check if there is a central switch for the room / outlets.
User’s Manual Problem The paper does not get out the printer. Blocked cutter blade. 32 Possible Cause Procedure Paper jam CAUTION! Do not touch the print head; let it cool down before touching, as it can be very hot after printing. Switch off the printer and open the cover. Remove the crumpled paper from the printer and install a new paper roll. If necessary, remove the rest of the disrupted paper. Objects may be blocking the blade If the blade is blocked, switch off the printer. Open the cover.
MP-4000 TH . Revision 1.
