User manual

LC8700 User Manual Rev. 1.0

TROUBLESHOOTING

There are no user serviceable components inside the LC8700. Service should be performed

only by Bematech or qualified personnel certified by Bematech. The following guide lines will

help in identifying the source of a problem:

VGA monitor display is blank

1. If the power LED on the monitor is off, check that the monitor is properly connected to its

power supply and the power supply is properly plugged into a functioning AC outlet.

2. Adjust the contrast controls on the monitor display.

3. Check that the VGA cable is plugged in properly on both the monitor and the LC8700.

4. If the power LED on LC8700 is off, check that the LC8700 is properly connected to its

power supply adapter and the power adapter is properly plugged into a functioning AC

outlet.

5. If the LC8700 is connected to a power supply but the power LED is off, press the power

button to turn on the unit. If it does not turn on, try replacing the power supply.

6. Replace the LC8700 if necessary.

VGA monitor display is blue or frozen

1. Reset the LC8700 and check the system information on the screen during boot up.

2. If unit reboots correctly, try running application again. If same problem occurs, try

reinstalling the application software.

3. If unit cannot reboot correctly, try replacing the hard disk drive (or compact flash).

Station is not communicating with server Application

1. Check that the LC8700 s' IP addresses are correct and unique (no conflict) and the port

number matches application software setup.

2. Check the Ethernet cable connections at the problem LC8700 s and at the Ethernet hub or

switch.

3. Check that host server IP address matches the LC8700 IP address group. Try pinging one

of the LC8700 IP address from the host.

4. Check host server application software setup. Restart software if necessary and test

again.

5. Reboot the host server and test again.

6. Replace Ethernet hub or switch and test again.

LC8700 does not respond to keyboard commands

1. Check the keyboard cable connections at both the keyboard and the LC8700. Unplug the

cable and re-insert fully. Check whether it snaps in correctly. Note that it’s necessary

to hold the back end of the PS2 connector near the cable exit and push in hard to get

the locking connector into place.

2. Test with known good keyboard and cable. If it works, replace the cable and/or keyboard.