BELLING GOURMET 900 DF SERVICE MANUAL
INDEX PRODUCT IDENTIFICATION PAGE APPLIANCE RATING PLATE ............................................................. 3 USER GUIDE AND INSTALLATION HANDBOOK USER GUIDE.......................................................................................... INSTALLATION INSTRUCTIONS....................................................... TECHNICAL DATA............................................................................... CONTACT DETAILS ......................................................
PRODUCT IDENTIFICATION Appliance rating plate location The appliance rating plate is located on the right-hand side of the front frame and also on the rear service panel 9 10 YEAR 4 1 8 MONTH 4 4 3 2 8 NUMBER OF PRODUCTION FOR THE MONTH 4 4 4 0 0 2 8 PRODUCT IDENTIFICATION CODE It is important that during all service calls the model and serial numbers are recorded on all paper work.
Our Warranty Should you need it . . . . Inside the paperwork which has come with this appliance, there is a leaflet and card explaining the terms of our extended warranty and guarantee. In order to apply for our five year guarantee, simply fill in the details on the card and post it off, this will register your appliance.
Contents User’s Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hob and cooker safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chip pan fires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using the programmer / clock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hob & Cooker Safety Always ensure that pan bases are dry, and flat before ! using them on the hob. Always position pans over the centre of the burner, and turn the handles to a safe position so they cannot be knocked or grabbed. Always use pans which are no smaller than 100mm (4”), or larger than 250mm (10”). Always take care when removing food from the oven as the area around the cavity may be hot.
Chip Pan Fires What causes a chip pan fire? Chip pan fires start when oil of fat overheats and catches fire, or when oil or fat spills on to the cooker because the pan has been filled too high. They can also start when wet chips are put into hot oil, making it bubble up and over flow. Do not spray aerosols in the vicinity of this appliance while it is in operation. Do not store or use flammable liquids or items in the vicinity of this appliance.
Using The Programmer/Clock Through your programmer you will be able to set the time of day, set the minute minder, and use the semi and fully automatic cooking functions. The programmer is vital to the working of your appliance, and reading this section will make sure that you get the most out of your ovens. What your timer symbols mean. A The programmer buttons There are three buttons on this type of timer.
Using The Programmer/Clock Setting the minute minder To set the Minute Minder, press the Function button once. The bell symbol will appear and start flashing. The flashing only lasts for 5 seconds so the time must be set within this time frame. Use the Plus and Minus button to set the length of time required. Once this has been done, the Minute Minder is set. When the desired length of time has counted down the alarm will sound. To cancel the tone, press any of the buttons.
Setting the Programmer A Fully Automatic Cooking Switch on and off automatically This requires both the duration and the end time to be entered. The timer will work out the start time and begin cooking. Press the Function button twice, which will skip past the Minute Minder. The display will flash the word ‘dur’, and the ‘A’ will flash on the left hand side of the display. Use the Plus and Minus buttons to set the length of time you want to cook for.
Using Your Gas Hob Hob Ignition To turn on, place your pan onto the pan supports above the burner you wish to use. Push in and turn the selected control knob anticlockwise, to the full on symbol. Your hob has an ignition button on the fascia panel, press it in until your burner lights. Hold the control knob in for 15 seconds. Do not hold the control knob in for any longer than 15 seconds.
Using Your Multifunction Oven The multifunction oven may be controlled by the programmer (see The Programmer/Clock for details). The programmer, if fitted must be set to manual before it can be used, or programmed. Switching on the multifunction oven Use the function control knob to select the function you wish to use - see the functions table for details. Note: You can change function during cooking if you wish, as long as the oven is in manual mode.
Using Your Fanned Oven (if fitted) Switching on the fanned oven Use the fanned oven control to turn your oven on, and select your temperature. The thermostat indicator will come on to show that the oven is heating, and once the temperature is achieved, it will go out. To switch off the oven, simply turn the control knob back to the ‘ ‘ position. The cooling fan may come on during use, and may continue to run for some time afterwards.
Oven & Grill Functions Main Oven Function Recommended Uses Base Heat Only Used to finish off the bases of food following cooking using the conventional or fanned modes. The base heat can be used to provide additional browning for pizzas, pies and quiche. Use this function towards the end of cooking. Top Heat Only The heat is ideal from browning off the tops of food as it is not as fierce as the grill following conventional or fanned cooking.
Using Your Multifunction Oven Grill Before you start grilling. . . . Before you use the grill, make sure you have placed the grill shelf in the position you need as once the grill is on you may injure yourself if you try to move the shelf. This grill function can be used with the door open, or closed. Turn the selector control knob to the grill setting. Turn the grill control knob to either the dual or single grill setting. Then select the heat setting.
Fanned Oven Guide Some adjustment will have to be made to conventional cooking temperatures. The table below shows conventional cooking temperatures, fanned temperatures and gas marks. For optimum results using the fanned oven setting, conventional temperatures need to be converted to the fanned oven temperatures. For example and item which would cook at 180˚C will now cook at the fanned oven temperature of 160˚C.
Cooking Guide Pre-heating To get the best results from your oven, we recommend pre-heating for around 5 to 15 minutes before placing your dishes in. This is especially important for items which are chilled, frozen, batter based, yeast based or whisked sponges. If you are using a fanned function, you should still preheat but for a shorter time. The items in the cooking guide below are based on a pre-heated oven, but can be adjusted to take into account personal taste.
Roasting Guide Roasting times depend on the weight, shape and texture of the meat and personal preference. In order to calculate the roasting time, weigh the meat or poultry, including the stuffing, and follow the times given below. Meat joints (including chicken) should be roasted at 180 - 200˚C Conventional/ 160 - 180˚C Fanned for 20 - 30 mins per 450g/1lb, plus 20 minutes on shelf position 2. Frozen meat must be thoroughly thawed before cooking.
Roasting Guide Roast turkey Roasting turkey perfectly involves cooking two different types of meat - the delicate light breast meat, which must not be allowed to dry out, and the darker leg meat, which takes longer to cook. The turkey must be roasted long enough for the legs to cook, so frequent basting is necessary. The breast meat can be covered once browned. Turkey should be roasted at 180 - 190˚C Conventional/ 160˚C Fanned for 20 mins per 1lb, plus 20 minutes.
General Baking Guide Trouble-shooting - Fruit Cakes PROBLEM POSSIBLE CAUSE Fruit sinking to the bottom Low oven temperature which may cause the cake to take longer to set, allowing the fruit to sink. Or, too much liquid, or raising agent. The fruit may not have been properly washed and dried. Cake sinking / dipping in the centre Too much raising agent in the mixture. Too hot, or too cool an oven. Or, not enough liquid or insufficient creaming.
‘Cooling & Defrosting’ Function To cool foods quickly straight after cooking, but before refrigerating or freezing, turn the oven control to the defrost position, and open the door. To defrost frozen foods, turn the oven control to the defrost position, place the food in the centre of the oven and close the door. Defrosting times Small or thin pieces of frozen fish or meat - eg; fish fillets, prawns, and mince will take approximately 1 - 2 hours.
Cleaning your Gas Hob Sometimes when a hob is not working well, it is because it needs cleaning. Enamel parts Use a mild cream cleaner for example ‘Cif’. Stubborn marks can be removed with a soap filled pad. Stainless steel surfaces Only use a clean cloth wrung out with warm, soapy water and dried off with a soft cloth. For stubborn marks use a specialist stainless steel cleaner. Do not use steam cleaners.
Cleaning your Cavities Cleaning the oven cavities Some foods can cause fat to spit, especially if you have open roasted, this leaves the inside of the cavity greasy. It is important to clean the oven cavity as a build up of fat can damage the appliance and may invalidate your guarantee. ! Chrome plated parts. Use a moist soap filled pad, shelves can be placed in a dishwasher. Shelf runners can be removed to enable you to clean then thoroughly.
Telescopic Shelving System (if fitted) In addition to the traditional shelving fitted into your appliance, the telescopic shelving system is fitted in the most commonly used location in your cavity. The shelves with the telescopic system are easier to pull out than traditional shelving, which means the oven door stays open for a shorter period of time. The smooth action also reduces the likelihood of fat, or food, spillage, and gives you extra security.
Cleaning your Appliance Painted & Plastic parts Only use a clean cloth wrung out in hot soapy water. Do not use abrasive cleaners, such as “Cif”, wire or nylon cleaning pads on these parts. Stainless steel & Aluminium surfaces Only use a clean cloth wrung out in hot soapy water, and dry with a soft cloth. Stubborn marks can be removed using a stainless steel cleaner. Supplies can be purchased from the Customer Care Centre.
Before you call. . Problem? The ignition won’t work. (Gas and dual fuel models) Advice Check there is a spark when the ignition button is depressed. If there is no spark, check the electricity supply is switched on at the socket. Check that the gas supply is switched on. Try another appliance in the socket, if that works replace the 3 amp fuse in the cooker plug. There’s condensation on the doors. Condensation is caused by hot, moist air meeting a cooler surface (i.e. the oven door).
Changing Light Bulbs Warning: There is a risk of electric shock, so always make sure you have turned off and / or unplugged your appliance, prior to changing the light bulb. Not all appliances have the same number and type of bulbs. Before replacing your bulb, open the top/main oven door and see which type you have. Then use the table to help you change your bulb correctly. Please remember that bulbs are not covered by your warranty.
Installing Your Cooker Always make sure that your appliance is fitted correctly, by a competent installer. This is a Class 1 appliance regarding installation requirements. Warning This appliance is unsuitable for use in a marine environment Before you start Always make sure that you have carefully read through the installation pages of this book - careful planning at the beginning will ensure a quick and easy installation.
Installing Your Cooker Clearances This cooker may be fitted flush to the base units of your kitchen. No shelf, overhang, cupboard, or cooker hood should be less than 650mm above the hob top, but please check this with the hood manufacturers instructions. If your appliance has a side opening door, we recommend a side clearance of 60mm to allow the oven door to fully open. The cooker must have a side clearance above hob level of 90mm up to a height of 400mm.
Installing Your Cooker The information below is crucial to installing this appliance correctly and safely. Gas Safety (Installation & Use) Regulations This appliance must be installed by an authorised person in accordance with the manufacturers installation instructions, local gas fitting regulations, the AGA Gas Installation, the Australian Gas Installation Code AS5601 and any other relevant statutory regulations. Particular attention should be given to relevant requirements regarding ventilation.
Installing Your Cooker Stabilising and Securing 6 7 1 2 8 Your cooker is supplied with 2 stability chains. These will prevent the cooker from moving and causing damage to the flexible hose at the rear of the cooker. Your cooker must be secured to a wall or a solid partition behind the cooker. Levelling Once your cooker is secure: Place a spirit level onto a baking tray, on an oven shelf.
Installing Your Cooker We recommend that this appliance is connected by a competent person, who is a member of a recognised “Competent Persons Scheme” and who will comply with local regulations. The appliance must be installed using a multi-pole control unit of 13 Ampere minimum capacity with 3mm minimum contact separation at all poles, which must remain accessible after installation. Ensure that you route all mains electrical cables well clear of any adjacent heat source, such as an oven or grill.
Installing Your Cooker Connecting to the gas supply Means of isolation shall be provided at the shut off point by either an approved quick connect device or a Type 1 manual shut off valve. The outlet of the quick connect device shall be at, or below, the horizontal position. Connection to the gas supply should be made using the Aquaknect AS/NZS 1869 class B hose assembly with an internal diameter of not less than 10mm and regulator (regulator for use with natural gas) NOTE: Maximum length of hose 900mm.
Technical Data - Notes Type of gas: Please see data badge your for specified gas type. Never attempt to convert an appliance - unless the data badge states that you can. Burner Aeration: Fixed Pressure setting: Natural Gas - 1.0 kPa Propane - 2.
Technical Data - Notes Fuel Type Hotplate Burner / Element Natural Gas Hob Hob Hob Hob LP Gas - small medium x 2 Large wok Nominal Rate Qn 3.2MJ/h 6.5MJ/h 9.5MJ/h 10.9MJ/h Total heat input 5 burners 36.6MJ/h Hob Hob Hob Hob 3.2MJ/h 6.5MJ/h 9.5MJ/h 10.9MJ/h - small medium x 2 Large wok Total heat input 5 burners 36.6MJ/h Fuel Type Multifunction oven Fanned oven Dual Variable grill Oven lamps Electric @ 230V 2.3kW 2.3kW 2.
Service Record Please record your model number and serial number in the space below. Where are my model and serial numbers? Freestanding HL appliances: Freestanding appliances: Built in oven: Hobs: base of storage drawer front frame near oven cavity front frame near oven cavity base plate of the hob Having these numbers to hand will help us to help you, quickly and more efficiently. When contacting us, please use the Customer Care number on the back cover of this handbook.
Contact Us Calling for a service If you should experience any problems with your cooker please contact your retailer or place of purchase. Important note: Service work is to be conducted by authorised persons only. It is also adviseable that your cooker is checked regularly and maintained in good condition. An annual maintenance is recommended. Always check the instruction book before calling a service agent to make sure you have not missed anything.
BELLING 900DF GOURMET - AU ISSUE A Wiring colour code: Bk - Black, Bn - Brown, Bu - Blue, Gn - Green, Or - Orange, R - Red, W - White, Y - Yellow. STAT.
PRODUCT: COLOUR: CODE: ISSUE: DATE: Key 0424 0522 0585 0478 0032 0113 0114 0114 0319 0524 0527 0530 0532 0247 0428 0522 0728 0790 0307 0308 0472 0472A 0614 0615 0728 0545 0574 0878 0917 0182 0411 0420 0421 0427 0749 0967 0398 0455 0835 0398 0455 0835 BELLING Gourmet 900DF AU Sta Stainless Steel 444449413 Product 073107664 082741402 012860208 073107502 502209904 502209905 073107019 081798800 081150200 073106542 082566100 081718473 081811301 082813000 012984500 082585803 082585800 082585804 082585802 0731
PRODUCT: COLOUR: CODE: ISSUE: DATE: Key 0083 0084 0085 0086 0086 0090 0091 0092 0094 0096 0102 0103 0104 0105 0178 0279 0281 0580 0736 0887 0889 0890 0894 0906 0909 0910 0601 0108 0210 0210 0287 0293 0293 0294 0315 0448 0467 0544 0706 0728 0734 0876 0878 0912 00783 0267 0314 0349 0557 0622 0697 0710 0880 0941 0941 BELLING Gourmet 900DF AU Sta Stainless Steel 444449413 Product 073103814 082519304 082519406 082519506 012546709 082546709 082957803 082957804 082957805 082546901 082547001 082957700 082957701 0
PRODUCT: COLOUR: CODE: ISSUE: DATE: Key 032 083 084 085 086 0086 0496 0496 090 091 092 094 096 102 103 104 105 108 113 114 178 182 210 247 267 279 281 287 287 293 294 307 308 314 315 319 349 398 411 411 420 421 424 427 428 0428 0432 448 0448 455 467 472 472A 478 Product 082566100 082519304 082519406 082519506 012546709 082546707 082525618 082525617 082957803 082957804 082957805 082546901 082547001 082957700 082957701 082957702 082546801 081586001 081718473 081811301 082520000 082101600 602598701 012988800
PRODUCT: COLOUR: CODE: ISSUE: DATE: Key 5044 522 0493 0494 0495 0496 524 527 530 532 544 545 574 574 580 585 601 614 615 622 697 706 710 713 713 713 728 728 734 736 749 790 835 876 878 878 880 887 889 890 894 906 909 910 912 917 941 967 Product 082606772 012860208 082525613 082525612 082525610 082525608 082585803 082585800 082585804 082585802 926016900 082964901 082930600 082964900 082938800 502209905 502985600 082244600 082244601 082814400 562044135 082590900 082456200 082571202 082571201 082571200 080180
BELLING GOURMET 90DF-AU ISSUE DATE -15-01-09 DUAL FUEL RANGE HOTPLATE ASSEMBLY. 0615 0614 0614 0308 0104 0105 0472A 0102 0094 0092 0094 0090 0091 0103 0091 0308 0103 0307 0472A 0472 0670 0085 0083 0307 0281 0084 0086 0279 0619 0084 0872 0900 0906 0907 0889 0876 A 0705 0889 0889 0877 0889 0889 0912 C O This diagram is the property of GLEN DIMPLEX HOME APPLIANCES Not to be reproduced or transmitted in any shape or form without permission of GLEN DIMPLEX HOME APPLIANCES.
BELLING GOURMET 90DF-AU ISSUE DATE -15-01-09 DUAL FUEL RANGE CAVITY ASSEMBLY 0710 0478 0622 0314 0544 0182 0287 0209 0108 0315 0293 0294 0420 0210 0967 0411 0427 0421 0749 0564 C O This diagram is the property of GLEN DIMPLEX HOME APPLIANCES Not to be reproduced or transmitted in any shape or form without permission of GLEN DIMPLEX HOME APPLIANCES.
1 BELLING GOURMET 900 DF REPAIR AND MAINTAINANCE PROCEDURES
2 IMPORTANT BEFORE CARRYING OUT ANY SERVICING WORK ALWAYS DISCONNECT FROM THE ELECTRICAL SUPPLY
3 1) REMOVING THE MAIN OVEN DOOR OPEN THE DOOR FULLY RELEASE THE 2 CLIPS AND PUSH FULLY BACK INTO POSITION SHOWN CLOSE DOOR TO REST POSITION AND LIFT TO REMOVE THE DOOR AND HINGE WHEN REPLACING ENSURE THAT HINGES ARE FULLY ENGAGED IN THE HINGE BUSH 2) REMOVING THE FACIA PANEL REMOVE ALL CONTROL KNOBS REMOVE 4X SCREWS BELOW THE FACIA PANEL
4 PULL THE FACIA PANEL AWAY FROM THE BOTTOM AND SLIDE TO THE RIGHT TO DISENGAGE THE UPPER BRACKETS THAT LOCATE IN SLOTS ON THE UNDERSIDE OF THE HOTPLATE 3) REMOVAL OF THE HOTPLATE REMOVE ALL PAN SUPPORTS AND HOB BURNERS FOLLOW STEP 2 AND REMOVE THE FACIA PANEL REMOVE 11 X SCREWS SECURING THE BURNERS TO THE HOB TOP LIFT THE HOTPLATE FROM THE FRONT AND DISENGAGE FROM THE BRACKET AT THE REAR OF THE APPLIANCE
5 HOTPLATE REMOVED GAS TAPS BURNERBOWLS SELECTOR SWITCH OVEN T/STAT COOLING FAN
6 4) REMOVAL OF SIDE PANELS REMOVE 2X SCREWS AT FRONT OF APPLIANCE AS SHOWN REMOVE 2X SCREWS FROM REAR OF APPLIANCE REMOVE SIDE PANEL
7 5) REAR SERVICE PANEL REMOVE THE IGNITION / TERMINAL BOX COVER REMOVE ALL SECURING SCREWS TO REMOVE COMPLETELY DISCONNECT ALL WIRING FROM THE IGNITION GENERATOR AND TERMINAL BLOCK REAR SERVICE PANEL REMOVED GRILL ELEMENT COOLING FAN STIR FAN FAN TIMER PCB LOWER OVEN ELEMENTS
9 REPLACEMENT OF COMPONANTS A) ELECTRODES FOLLOW STEP 2 AND 3 AND REMOVE THE HOTPLATE AND FACIA PANEL REMOVE ELCTRODE CLIP BY SQEEZING TOGETHER AND PULLING TO REMOVE REMOVE ELECTRODE FROM BURNER BOWL AND IGNITION LEAD FROM IGNITIION GENERATOR ON REPLACING ALWAYS ENSURE THAT THE RUBBER WASHER IS REFITTED B) HOB THERMOCOUPLES FOLLOW STEP 2 AND 3 AND REMOVE THE HOTPLATE AND FACIA PANEL REMOVE UPPER NUT USING A 7mm SPANNER REMOVE THE THERMOCOUPLE FROM THE BURNERBOWL AND GAS TAP ON REPLACING ALWAYS ENSURE THA
10 C) GAS TAPS FOLLOW STEPS 2 AND 3 AND REMOVE THE FACIA PANEL AND HOTPLATE UNDO BUNDY TUBE CONNECTION AND REMOVE DISCONNECT THERMOCOUPLE REMOVE 2 GAS TAP SECURING SCREWS AND REMOVE THE TAP WHEN REPLACING TAP ALWAYS ENSURE THAT A NEW TAP WASHER IS FITTED (part number 081423974) D) COOLING FAN REMOVE THE FACIA/HOTPLATE AND REAR SERVICE PANEL REMOVE THE 2X SCREWS AS SHOWN PULL THE COOLING FAN FROM THE DUCTING AND DISCONNECT THE WIRING ACCESS TO THE COOLING FAN FOR DIAGNOSTIC PURPOSES CAN BE GAINED BY REMO
11 E) MAIN OVEN THERMOSTAT FOLLOW STEP 2 AND 3 AND REMOVE THE HOTPLATE AND FACIA PANEL PULL THE THERMOSTAT FROM THE BACK OF THE SWITCHPACK AND REMOVE THE PHIAL FROM THE OVEN CAVITY AND PULL THROUGH THERMOSTAT REMOVED
12 F) TIMER FOLLOW STEP 2 REMOVE FACIA PANEL RELEASE TIMER FROM HOLDING CLIPS BY GENTLY PUSHING IN CLIPS WITH A SCREWDRIVER G) SELECTOR SWITCHES /REGULATORS FOLLOW STEP 2/3 AND REMOVE THE HOTPLATE AND FACIA PANEL REMOVE THE 2 SECURING SCREWS AND PULL THE SELECTOR SWITCH FROM THE APPLIANCE
13 H) IGNITION GENERATOR REMOVE THE IGNITION GENERATOR/TEMINAL BOX COVER REMOVE THE 2 X SECURING SCREWS DISCONNECT THE WIRING AND IGNITION LEADS
14 I) GRILL ELEMENT FOLLOW STEP 5 AND REMOVE THE REAR SERVICE PANEL DISCONNECT WIRES REMOVE GRILL ELEMENT GUARD BY LOOSENING 2 HIDDEN SCREWS (POSITIONS INDICATED ) AND SLIDING OFF REMOVE THE 2 SCREWS SECURING THE ELEMENT BRACKET TO THE CAVITY AND PULL THE ELEMENT FORWARD TO REMOVE
15 J) OVEN FAN ELEMENT FOLLOW STEP 5 AND REMOVE THE REAR SERVICE PANEL REMOVE 4 X REAR FAN COVER SECURING SCREWS AND REMOVE THE FAN COVER DISCONNECT WIRING REMOVE THE 2 ELEMENT SECURING SCREWS AND PULL THE ELEMENT FORWARD INTO THE CAVITY K) OVEN LOWER ELEMENT FOLLOW STEP 5 AND REMOVE THE REAR SERVICE PANEL REMOVE THE 4 X SCREWS FOR THE ELEMENT RETAINING BRACKET AND WITHDRAW THE ELEMENTS
16 L) OVEN STIR FAN FOLLOW STEP 5 AND REMOVE THE REAR SERVICE PANEL REMOVE THE REAR FAN COVER AS ON PREVIOUS PAGE REMOVE THE FAN IMPELLOR N.
17 TECHNICAL SPECIFICATIONS NOMINAL RESISTANCES AT 20oC *5,// (/(0(17 ,11(5 287(5 : 29(1 /2:(5 (/(0(17 : 29(1 )$1 (/(0(17 : 0$,1 29(1 67,5 )$1 &22/,1* )$1 N THERMAL CUT-OUTS
18 BELLING GOURMET 900DF FAULTFINDING GUIDES
Built-in Gas double oven Main oven not working Customer reports main oven not working – top oven or grill OK.
Top oven not working Customer reports top oven not working Does the grill work? YES Does oven ignition spark? NO NO Possible gas supply problem if whole appliance affected customer to have supply checked – if just top oven / grill send engineer and top oven thermostat Can the customer smell gas in the oven? NO YES Can the customer smell gas in the oven? NO YES Order micro switch Order Spark generator YES Possible solenoid fault – send engineer and solenoid Can oven be lit with a match? If new
Single Electric Cooker Main Fan oven not working Nothing working at all? Is the Timer working? No Check fuse or supply turned on Yes Is the clock set to manual? YES Is there a neon on the facia? Advise customer on setting the timer Yes No Is the neon on? NO Send engineer with Thermostat. YES NO Does oven Stir fan run? Send engineer with Fan motor and switch. YES Does the oven heat up? Yes Appliance working OK NO No Send engineer with element.
Electric Multi function oven Main oven not working Nothing working at all? No Is the Timer working? Check fuse or supply turned on Yes Is the clock set b to manual? YES Has the customer selected the correct function and set the thermostat? No NO Advise customer on how to use oven functions. Advise customer on setting the timer Yes NO Do any of the selected functions work? No Send engineer with Selector switch.
Faulty hood Ask customer to check fuse is OK, SHOULD BE FITTED WITH 3AMP FUSE Noof the Does any part hood work? Yes Nn Is fuse OK? No Fan motor not working? Yes Fan motor only works on one of two speeds or does not work at all. Lights not working? No No Advise customer to change fuse. No Has the customer No changed the bulbs? No Yes Advise customer to change bulbs. Send engineer with Motor assy and PCB. Send Engineer with bulb holder assy, or if Halogen lamps send Transformer.
Gas freestanding Main oven not working Customer reports main oven not working – Hotplate – top oven or grill OK.
Top oven not working Customer reports top oven not working Does the grill work? YES Does oven ignition spark? NO NO Possible gas supply problem if whole appliance affected customer to have supply checked – if just top oven / grill send engineer and top oven thermostat Can the customer smell gas in the oven? NO YES Can the customer smell gas in the oven? NO YES Order micro switch Order Spark generator YES Possible solenoid fault – send engineer and solenoid Can oven be lit with a match? If ne
Oven with FSD won’t maintain temperature Oven will not regulate temperature When the oven is lit does the flame increase to full rate NO YES No Have customer re-fit inner door glass Send engineer with FSD or Burner assy Does the customer have the inner door glass fitted? YES Ask customer to check for visual signs of damage to oven door seal – Is it damaged? YES NO Possible thermostat fault send part and engineer Send door seal and engineer
Gas Hob Faulty ignition (Automatic ignition) Customer states no ignition to burner/s Is more than one burner affected? NO Can customer see a spark at the burner? YES Are all four burners affected YES YES NO NO NO Has customer check electric supply to hob? Send engineer order electrodes required and Ignition switch (micro switch) Ask customer to clean and make sure burner skirt and cap are fitted correctly. If this does not work.
Gas Hob Faulty ignition (Push button ignition) Customer states no ignition to burner/s Is more than one burner affected? NO Are all four burners affected YES Has customer check electric supply to hob? NO NO Send engineer order electrodes required and possibly a spark generator YES Send engineer and order ignition switch and spark generator (these could be combined as one so you may just need the generator).
Gas hob with thermocouples Hob burner will not stay lit Burner won’t stay on when control knob released Is the customer keeping the control knob depressed for 10 secs. NO YES Advise customer control knob must be kept depressed for at least 10 secs Ask customer is the thermocouple probe is in the flame YES Then send engineer, order thermocouple and gas tap. NO Ask customer to clean burner skirt and cap also to make sure they are correctly fitted.
Faulty ignition (Push button ignition) Customer states no ignition to burner/s Is more than one burner affected? NO Are all four burners affected YES Has customer check electric supply to hob? NO NO Send engineer order electrodes required and possibly a spark generator YES Send engineer and order ignition switch and spark generator YES Can customer see a spark at the burner? YES NO Send engineer and order electrode Ask customer to clean and make sure burner skirt and cap are fitted correctly
Faulty ignition (Automatic ignition) Customer states no ignition to burner/s Is more than one burner affected? NO Can customer see a spark at the burner? YES Are all four burners affected YES YES NO NO NO Has customer check electric supply to hob? Send engineer order electrodes required and Ignition switch (micro switch) Ask customer to clean and make sure burner skirt and cap are fitted correctly. If this does not work.
