User guide

25
CUSTOMER CARE
CUSTOMER CARE
15.100
FAQ’S
What parts of the appliance can be washed in a dishwasher?
• Any enamelled parts such as the grillpan can be cleaned in a dishwasher,
as can oven shelves and shelf guides.
There’s been a power failure and the product won’t work.
• Switch o the electricity supply.
• When the power returns switch the electricity supply back on and re-set
any
programmer/clock to the correct time of day.
My oven is a single combined oven and grill - can I use both functions
together?
• No. You can only use one or the other.
Why is there condensation on the doors?
• Condensation is caused by hot, moist air meeting a cooler surface (i.e. the
oven door). You cannot always prevent it, but you can minimise it when it
happens by doing the following:
• Pre-heat the oven at a high temperature before putting food in the oven,
and cover the food you are cooking wherever possible.
• Whenever you can, cook wet foods at higher temperatures.
• Don’t leave food in the oven to cool down.
• Automatic cooking will normally produce condensation when the oven is
cooling down with food inside.
Should the cooling fan continue to run once the appliance has been
switched o?
• Yes. This is to make sure that you can always touch the control knobs to
make temperature adjustments, and turn your appliance o.
The neon on my appliance keeps going out and coming back on again - is
this right?
• Yes. In most cases the neon (if tted) will cycle on and o to show that
oven is maintaining your temperature choice.
• This will also happen when the door interlock is operated.
Call Customer Care for a Service Engineer’s visit if:
• You nd that the oven becomes hotter at a particular temperature - the
thermostat may need replacing.
• The cooling fan fails to work.