User manual

20
Troubleshooting(continued)
Before contacting Bell Client Care:
•ShutdownyourcomputerandremoveyourTurboStick.Restartthecomputerandreinsertyour
Turbo Stick after startup is complete.
•IfyouhaveaccesstotheInternet,checkthetroubleshootinginformationat
www.bell.ca/troubleshooting.ThelatestversionofMobileConnectisavailableat
www.bell.ca/mobileconnect.
•Iftheaboveactionsdonotresolveyourissue,contactBellClientCareandhavethefollowing
information ready:
•Computeroperatingsystembeingused
•MobileConnectsoftwareversioninstalled(foundunderTools>Help>About)
•TurboStickmodelbeingused
SYMPTOMS SOLUTION
NoSIMcard The SIM card is not being detected by the Turbo Stick.
Ensure that the SIM card is inserted correctly.
Nonetworksavailable Wi-Fimanagerisenabledbut:
•cannotdetectanyWi-Finetworksinthearea
•thecomputer’sWi-Fiisshutoff
•theWi-Ficardmaybedisabledormissing
•selecttheMobiletabtousetheTurboStickconnection
(ifusinganoldversionofMobileConnectvisit
www.bell.ca/mobileconnect)
If trying to use a mobile connection:
•ensurethattheMobiletabisselected.
•ensurethattheTurboStickisproperlyinserted
NoBellpartnernetworksarewithinrange,checkWi-Fiormobilenetwork
coverage in your area.
Initializing please wait Once a device is detected this will display this message for a short period
oftimewhilescanning.IfthisgetsstuckthencloseMobileConnect,remove
theTurboStick,waitafewmoments,restartMobileConnectandreinsert
theTurboStick(intoadifferentport,ifavailable).