User manual

19
Troubleshooting(continued)
SYMPTOMS SOLUTION
Bell does not show in
the status display
Service may not be available in your location. Relocate the computer to a
differentarea.Coveragemapsareavailableat
bell.ca/coverage.
The network may be unavailable due to maintenance. Try the connection
again at a later time.
ThePowerLEDindicator
on your Turbo Stick is
solid or blinking red
YourTurboStickmaynotbeinsertedproperly.Removeandrmlyreinsert
your Turbo Stick into the USB port.
The SIM card may be missing or incorrectly inserted. Remove your Turbo
Stick and SIM card, and carefully reinsert. Refer to “Inserting your Bell SIM
card”onpage4.
YourcomputermaynothavethecorrecthardwaredriversforyourTurbo
Stick. Remove your Turbo Stick, uninstall the software, and reinstall.
WhenclickingConnect,
the message
“Yourconnectionattempt
tothenetworkfailed”
is displayed
Service may not be available in your location. Relocate the computer to a
differentarea.Coveragemapsareavailableatbell.ca/coverage.
The network may be unavailable due to maintenance. Try the connection
again at a later time.
YourTurboStickmaynotbeactivated.First,removeyourTurboStick,
uninstall the software, and reinstall. If this does not resolve the problem,
contactBellClientCare.
Intermittent connectivity
and/orlowthroughput
Service may not be available in your location. Relocate the computer to a
differentarea.Coveragemapsareavailableatbell.ca/coverage.
Toimprovespeed,tryadjustingyourcomputer’sdatatransfersettings
underTools>Diagnostics>OptimizeConnection.
Nowirelessdevice The computer is not detecting that a wireless device is connected.
Insert the Turbo Stick into the computer. If already inserted, remove and
waitafewsecondsbeforereinserting(intoadifferentport,ifavailable).
RemovetheTurboStick,exitMobileConnectandrestartthecomputer.
ReinserttheTurboStickafterrestartingMobileConnect.Ifyouhavean
alternate Internet connection check www.bell.ca/support for additional
support information.