User manual

23
Troubleshooting (continued)
SYMPTOMS
SOLUTION
When clicking Connect, the
message “Your connection
attempt to the network
failed” is displayed.
Service may not be available in your location. Relocate
the computer to a different area. Coverage maps are
available at bell.ca/coverage.
The network may be unavailable due to maintenance. Try
the connection again at a later time.
Your Turbo Stick may not be activated. First, remove your
Turbo Stick, uninstall the software, and reinstall. If this does
not resolve the problem, contact Bell Client Care.
Before contacting Bell Client Care:
• Shut down your computer and remove
your Turbo Stick.
• Restart the computer and reinsert your
Turbo Stick after startup is complete.
• If the above actions do not resolve this
problem, contact Bell Client Care.