User manual

27
section
27
Troubleshooting
KEYBOARD
Problem:
Computer does not detect keyboard and I get a keyboard error
reported at boot up.
Solution:
•CheckthatthekeyboardcablebetweentheKVMSwitchandthecomputer
is connected properly. Tighten any loose connections.
•Tryswappingyourkeyboardwithadifferentone.
•Tryconnectingthecomputertoadifferentport.
•Ifyouareusingthekeyboardsoftwarethatwasincludedwithyour
keyboard, uninstall it and install the standard Microsoft keyboard driver.
MOUSE
Problem:
Mouse is lost when I switch to a different channel.
Solution:
•Checkthatthemouseyouareusingisconnectedproperlytotheconsoleof
the KVM Switch.
•Ifyouareusingamousedriverthatwasincludedwithyourmouse,uninstall
it and install the standard Microsoft mouse driver.
•Disconnectandreconnectthemousecableattachedtothechannel
with which you are experiencing problems to resynchronize the mouse
connection.
•Attachthemousedirectlytothecomputerwithwhichyouareexperiencing
mouse problems.
•Ifthecomputerjustawokefromstandbymode,allowuptooneminuteto
regain mouse function.
•Deactivatepower-managementschemesonthePCwithwhichyouare
experiencing problems.
•Tryswappingthemousewithadifferentone.