User manual

Troubleshooting
Troubleshooting | 018
Troubleshooting
Troubleshooting | 019
My computer does not boot up when connected to KVM, but works fine when I connect
the keyboard, video, and mouse directly to it.
• Make sure that the keyboard and mouse cables are connected tightly between KVM and
the computer.
• Check that the USB cables are not crossed, i.e., make sure the connectors are plugged into
the correct ports.
Video
I am getting ghosting, shadowing, or fuzzy images on my monitor.
• Check that all video cables are inserted properly.
• Check that the monitor you are using supports the resolution and refresh-rate setting on
your computer.
• Check that the graphics card you are using supports the resolution and refresh-rate
setting on your computer.
• Connect the monitor directly into the computer you are having trouble with to see if the
problem still appears.
I am getting a black screen on my monitor.
• Check that all video cables are inserted properly.
• Connect your monitor directly to the computer to verify that your monitor is
functioning properly.
• Take your computer off standby mode.
• Check that the power supply is properly connected.
Keyboard
My computer does not detect my keyboard and I get a keyboard error reported at
boot up.
• Check that your keyboard cable is connected properly to KVM. Tighten any
loose connections.
• Enable USB support on your BIOS.
• Connect the KVM USB cable directly to a USB port on your computer.
• Make sure that the drivers for your keyboard are installed on your computers.
• Uninstall all other keyboard drivers from your computers.
• Try swapping your keyboard with a different one.
Mouse
My mouse is lost when I switch to a different computer.
• Check that your mouse cable is connected properly to KVM.
Tighten any loose connections.
• Attach the mouse directly to the computer with which you are experiencing
mouse problems.
• Allow up to one minute after your computer wakes up from standby mode
for mouse function to return.
• Deactivate power management schemes on the computer with which you are
experiencing problems.
• Try swapping the mouse with a different one.