Operation Manual

Troubleshooting

Problem:

I can’t connect to the Internet wirelessly, but my network name

is listed.

Solution:

If the name of your network is listed in the “Available Networks” list,

please follow the steps below to connect wirelessly:

Click on the correct network name in the “Available

Networks” list.

If the network has security (encryption) enabled, you will need to

enter the network key. For more information regarding security,

see the section entitled “Securing your Wi-Fi Network” in this

User Manual.

Within a few seconds, the tray icon in the lower, left-hand

corner of your screen should turn green, indicating a successful

connection to the network.

Problem:

I can’t connect to the Internet wirelessly, and my network name is

not listed.

Solution:

If the correct network name is not listed under “Available

Networks” in the wireless configuration utility, please attempt the

following troubleshooting steps:

Temporarily move your computer, if possible, five to 10 feet

away from the Router. Close the wireless

configuration

utility,

and reopen it. If the correct network name now appears under

“Available Networks”, you may have a range or interference

problem. Please see the suggestions discussed in the section

titled “Placement of your Router for Optimal Performance” in

this User Manual.

Using a computer that is connected to the Router through a

network cable (as opposed to wirelessly), ensure that “Broadcast

SSID” is enabled. This setting is found on the Router’s wireless

“Channel and SSID” configuration page.

If you are still unable to access the Internet after completing

these steps, please contact Belkin Technical Support.